LRC crashes with Fuji GFX100 tethered capture on mac sequoia

[bellevue scott]

Using a Macbook Pro M1 just upgraded to Sequoia, with Adobe LR Classic 14.0.1, and a Fuji GFX100 with tethered capture (ver 1.29.0 latest version), LR tethered capture crashes. Hard crash for the plugin. Any ideas? 

[moved from bugs to discussions according to the community rules - Mod.]

 

[KR Seals]

Does Fuji provide that plugin? If so, check with them to see when a Sequoia version will be available.

[bellevue scott]

I am asking Fuji, but I'm aslo asking Apple and Adobe. I have the crash reports. It's abviously a change that Apple made in their OS, and I can't roll it back apparently. I updated because I was getting messages that some features of Photoshop might not work correctly with Ventura, but nobody at Adobe can tell me what those features are - not support, not here on the forums. 

[bellevue scott]

Why was this moved from bugs to discussion, when this is clearly a bug? It's not a discussion. It's a hard crash and I'm no longer able to work with LR and tethered capture on my laptop. I can provide full crash logs, but Adobe doesn't allow me to provide them here and there's no way to get actual support outside of the forums. 

[GoldingD]

• Well, as Adobe does not support tethering with that camera, how could it be an Adobe bug?
• Also, you are probably correct that something changed in MACOS, so could be an MACOS bug, but then Adobe is not Apple.
• And I suspect you are using a Fujifilm App for the tethering, and yep Adobe is not Fuji
• And the Adobe Techs are very picky about Bugs.

[GoldingD]

..but Adobe doesn't allow me to provide them here and there's no way to get actual support outside of the forums. 

By bellevue scott

Contact Adobe. This via a Chat. Before doing so, prepare your notes and information ahead of time as to be more efficient in communicating.

Some info to have on hand and ready to paste into the Chat:

• URL link to your LrC Community Discussion
• Your LrC Community Discussion Subject line
• Your LrC Community Discussion description
• Your LrC version
• Your OS version
• Your Camera Make/Model and Firmware version
• That error screen
• Any other important info that you have posted in your Discussion
• A copy of your LrC /Help/System Info/ as a text document.
• Your FujiFilm Tether App name and version

To accomplish the Chat, bring up an Adobe webpage, and click on the Chat button. (see image below) This will start a Chat. At first the Chat will be with a chatbot, Typing “Agent” into the chat text field will bypass the initial chatbot. If an agent does not enter the chat then be assertive in requesting an actual Adobe Tech join in the chat.

In the Chat include (as mentioned above) a description of the issue, and probably your System Info. And include a link to your discussion.

You may want to ask for a phone call.

And please keep notes so that you can share them in your post for others to see.

For example, bring up:

https://helpx.adobe.com/contact.html

and click on the Chat button, typically found in bottom right corner

 

[bellevue scott · Accepted solution]

There is no Sequoia version of the tethered capture for the Fuji GFX100, but replacing the old plugin with the newer FujiFilm Tethered App seems to work. You need to do several things. First, open security settings and give the tethered app full disc permission, and full access to files and folders. Sequoia requires this in order to work and is much stricter than previous MAC OS versions with security and permissions. 

Then go into LRC, open file -> Plugin Manager, and make sure it is selected and turned on there. If not, add it. If you have the previous plugin enabled, disable it. 

This seems to work. 

[zobeleye]

I have done all that, but can't get it to work. Hard to say on which side the failure lies. Tethering works fine with a trial of C1 but do I want to pay monthly on top of my Adobe subscription ?

Older OS and older LRclassic works flawlessly with both LR Tethering and seperately with the fuji T-app.

Will contact Fuji Proservice and get back here...

thx for the suggestions

Z

[bellevue scott]

The new plugin does work for me. It works great. It was this: FUJIFILM_TetherApp_Mac1310.pkg

It works great. I would check all those annoying MAC permissions in the security section. Every Mac upgrade makes it harder to install apps, and Sequoia is by far the most annoying. 

Hope it works out for you. I use the Fuji GFX-100 tethered in my studio for work and can't live without it anymore. 

[zobeleye]

Hi Scott,

I've got it to work now. Had totally overlocked that there was a new version of the Tetherapp out, to which the FPS pointed me.

Apparently that was not updated on all Fuji Websites at the same time.

Very relieved to get it to work again.

Thx for the help

have a good one

Z