LRC v13.3 denoise

[KRM0258]

I'm running LRC v13.3 on my Dell laptop (Windows 11) and shoot everything in RAW.  Denoise has historically worked well, but now when I select Denoise it won't show the "Enhanced Preview".  The preview panel turns solid gray and shows the instructions to click on the image to see the unenhanced preview.  If I click it shows the unenhanced and it's highly magnified.  If I click enhance it acts like if will go through the process but then just stops.  I've restarted LR and my laptop numerous times....no help.

Any suggestions?

[davescm]

Hi , I've moved your post from the Photoshop forum to the Lightroom Classic forum where you are more likely to get help with your issue.

Dave

[johnrellis]

Initial troubleshooting steps:

1. Most problems with LR's AI commands are caused by older, buggy graphics drivers. Try updating your graphics driver by going directly to the manufacturer's web site:
https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

2. If that doesn't help, please copy/paste here the entire contents of the LR menu command Help > System Info -- that will let us see exactly which versions of hardware and software LR thinks you're running.

3. Update to the latest version of LR, 14.0.1.