• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Map module issue

Community Beginner ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

The map module seems to have suddenlly stopped working today. Is anyone else having problems? It was fine this morning and suddenly it won't load any maps. I've tried loading from pics in my archiving that have GPS tags, but nothing will load at all. Restarted, relaoded, done all of those things. Grateful for any insights. 

TOPICS
Windows

Views

1.2K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

LEGEND , Jun 25, 2023 Jun 25, 2023

Go to the Library Module, and then re-start LrC.

Votes

Translate

Translate
Community Expert , Jun 25, 2023 Jun 25, 2023

Looks like a bug that occurs if you close Lightroom with the map module open. The remedy is to select the library module, quit Lightroom and start it again. Now the map module should work as expected.

 

Votes

Translate

Translate
Community Expert ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

Works on my end.

What is the exact version of LrC as well as of the OS you are working with?

Your Internet connection is working well?

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

Hi, yes the internet conenction is fine. I'm on creative cloud so its the latest version, 12.4. Win 11. All kept up to date. Nothing else seems in LR to be amiss and my subscription is up to date as well. I double checked the last billing to make sure there hadn't been anything weird with the payment and that's fine too. Its a real headscratcher. I've never had this problem in years of using LR classic. Just a blank screen where a map should be. 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

Can you still access Google Maps with your web browser?

 

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

Yes, no problem at all

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

What do you mean "won't load any maps"?? Please be more specific and detailed. If possible show us a screen capture (using the "Insert Photos" icon).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

Its just a blank screen. Nothing is loading on the maps module. I can add a screen capture but it will just be a grey rectangle. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

Screenshot 2023-06-25 145611.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

Go to the Library Module, and then re-start LrC.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

Ok everyone, just as randomly after 3 hours its working again. No idea why. I haven't done anything different. Just one of LR's foibles I suppose.  Thanks for the rapid response though, its much appreciated. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

Map data comes from Google. It would be worth a visit to maps.google.com to make sure you can load that site. Since it was working earlier and now isn't, it sounds like a network connectivity issue. Still, as @dj_paige suggested, a screen shot of your *entire screen* showing toolbars, modules, filmstrip, etc. could be helpful in case we see something that looks off. Edit: ok, I see you posted the screen shot while I was typing my answer 😀

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

Posted the screenshot a bit earlier (see above) and someone else made the same sugegstion about visiting goggle, which I did, and that worked. Its just as randomly begun working again just now after 3 hours offline. Completely bizarre. Its never happened to me before. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

Looks like a bug that occurs if you close Lightroom with the map module open. The remedy is to select the library module, quit Lightroom and start it again. Now the map module should work as expected.

 

-- Johan W. Elzenga

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 25, 2023 Jun 25, 2023

Copy link to clipboard

Copied

Thanks everyone, it seems to have fixed itself without any intervention from me now. Started just as randomly as it stopped. Think I'll go for a lie down now lol. Appreciate everyone's time. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 04, 2024 Jan 04, 2024

Copy link to clipboard

Copied

Hi

I have exactly the same problem...
Tried to exit LrC, start it, go to Library mode, exit, start again, restart PC, feels like I've tried everything...
But still no map is showing...

Pretty frustrating...

Anyone got any suggestions to what try next ?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jan 04, 2024 Jan 04, 2024

Copy link to clipboard

Copied

What version number of LrC do you have? (We need the version NUMBER and not words like "latest" or "up-to-date")

What operating system version number do you have? (We need the version NUMBER and not words like "latest" or "up-to-date")

 

What does show when you try to go to the Map Module? Can you show us a screen capture? Please use the "Insert Photos" icon to include your screen capture in your reply; do not attach files.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 04, 2024 Jan 04, 2024

Copy link to clipboard

Copied

Lightroom Classic version: 8.4 [ 201908011719-03751b60 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.22635
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 1,9 GHz
Built-in memory: 16163,9 MB
Real memory available to Lightroom: 16163,9 MB
Real memory used by Lightroom: 1079,8 MB (6,6%)
Virtual memory used by Lightroom: 1143,5 MB
GDI objects count: 723
USER objects count: 2286
Process handles count: 1966
Memory cache size: 1266,9MB
Internal Camera Raw version: 11.4 [ 273 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 205MB / 8081MB (2%)
Camera Raw real memory: 203MB / 16163MB (1%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 2560x1440, 2) 1920x1080, 3) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
 
Graphics Processor Info: 
DirectX: Intel(R) UHD Graphics 620 (31.0.101.2121)
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\th_fr\OneDrive\Bilder\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\th_fr\AppData\Roaming\Adobe\Lightroom
 
Installed Plugins: 
1) AdobeStock
2) Facebook
3) Flickr
4) LogiOptions
5) Nikon Tether Plugin
 
Config.lua flags: None
 
Adapter #1: Vendor : 8086
Device : 3ea0
Subsystem : 228617aa
Revision : 2
Video Memory : 128
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Høyttalere (Realtek(R) Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 12.1x4
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) UHD Graphics 620
GL_SHADING_LANGUAGE_VERSION: 4.60 - Build 31.0.101.2121
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.6.0 - Build 31.0.101.2121
GPUDeviceEnabled: false
OGLEnabled: true
 
[shortened - removed unneeded information - Mod.]

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jan 04, 2024 Jan 04, 2024

Copy link to clipboard

Copied

Since you have Windows 10, you should really be running LightrooM Classic version 13.1 (that's the current version as of today). If you upgrade, does the problem go away?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 04, 2024 Jan 04, 2024

Copy link to clipboard

Copied

Lightroom Classic 8.4 is five years old software. Google changed the API for maps a few years ago. I am pretty sure that was after version 8.4, so your problem should be gone if you upgrade Lightroom Classic. You pay for upgrades through your subscription, so do yourself a favor and use that.

 

-- Johan W. Elzenga

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 05, 2024 Jan 05, 2024

Copy link to clipboard

Copied

You seem to run on a preview build for W11, at least the numbering tells so, even though Win 10 is shown as name - Strange. Please note that preview builds are not officially supported.

Please also update your graphic driver: https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-window...

 

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 05, 2024 Mar 05, 2024

Copy link to clipboard

Copied

After the latest update to LrC (Build [202402141005- bf1aeb84], Release 13.2, it looks like this bug has re-established itself. After 3 hours of geolocating pictures by hand using Google Street View I shut down LrC. 2 hours later I re-opened it to find that I had no map and that I had lost all of the geolocation info. The map page said there had been a fault and to look at the JavaScript Console for details of the fault. The Console message was "onloadwff.js:71 [Violation] Permissions policy violation: unload is not allowed in this document." - Useful Huh? After a lot of searching I found this thread and the fix of  opening the Library Module before closing down worked and restored the map (but not the geolocation data from my previous session). 

Why can't Adobe fix this? They could put a block on closing down from the Map module surely? It's clearly neither new nor unique.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 23, 2024 Mar 23, 2024

Copy link to clipboard

Copied

Adobe don't care, just throw it over the partition wall and see what happens. No quality control. Why am I paying hundreds of dollars for this frustration?

 

Oh, did I forget to mention my bug? Lrc won't load any maps.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 23, 2024 Mar 23, 2024

Copy link to clipboard

Copied

Garry16B8_0-1711226619199.png

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 23, 2024 Mar 23, 2024

Copy link to clipboard

Copied

And yes, Google maps loads just fine.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 23, 2024 Mar 23, 2024

Copy link to clipboard

Copied

LATEST

Walk away and try 3 hours later and it works. No explanation.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines