P: Map Module not working 11.3.1 on some Windows installations

[dj_paige]

Windows 11 21H2

If you shut down Lightroom Classic 11.3.1 with the Library Module showing, then re-launch later, the Map Module works fine.

If you shut down Lightroom Classic 11.3.1 with the Map Module showing, and then re-launch later, the Map Module is not usable. The exact form of the error changes, its not always the same, sometimes I get JavaScript error, sometimes the Map Module just freezes, other times it has other errors, but the Map Module simply doesn't work in this situation.

[johnrellis]

"I have tried selecting a few images and dropping them at their location on the map only to find that the location has shifted about two inches on the screen."

This is a longstanding bug on higher-resolution Windows displays for which Adobe has never prioritized a fix.  See here for easier workarounds:

https://community.adobe.com/t5/lightroom-classic-bugs/p-photo-placed-in-wrong-spot-on-map/idc-p/1276...

[ACEkin]

Thank you, I tried setting the scaling factor of the Windows screen to 100% to see if it would help but I did not see any accuracy difference. But, I did not try right-clicking which is easy to do. Appreciate your quick reply.

[ACEkin]

I like the right-click and add GPS coordinates! Works like a charm and is easier than dragging the images. Thanks again.

[Rod O T]

Thanks, I did just as you sugested and now works again. I wondered when this problem arose closing and restarting only fixed it sometimes, perhaps this was why.

[reneg49744477]

All of a sudden, the map module stopped working with a mysterious hint to the "Javascript console". I updated Lightroom Classic to the current version as of 2023-10-23, 13.0.1. But that did not help. Is there any other trick I can pull?

Thanks for replies.

[reneg49744477]

It works on my laptop still. So, I suspect a mis-configuration on my main desktop. But I have no idea where to look, nor even find the Javascript console.

[dj_paige]

A common problem that I do not believe has been fixed:

If you shut down LrC while the Map Module is active, then the next time you open LrC you get a Map Module error. If you shut down LrC in any other module, and then re-open LrC the Map Module should work fine.

[Soundings]

Happening here on MacOS Sonama 14.1.1

[johnrellis]

Moderators, @Rikk Flohr: Photography, please merge with this Bug:

https://community.adobe.com/t5/lightroom-classic-bugs/p-map-module-not-working-11-3-1-on-some-window...

[johnrellis]

Moderators, @Rikk Flohr: Photography, please merge with this Bug:

https://community.adobe.com/t5/lightroom-classic-bugs/p-map-module-not-working-11-3-1-on-some-window...

[ACEkin]

After the latest update, 13.0.2, I can drop images on the map reasonably accurately on my laptop but not on my desktop computer. I am reporting only as I prefer to right click on the location and choose to add GPS location to selected images.

[rabben]

Hi

I have exactly the same problem...
Tried to exit LrC, start it, go to Library mode, exit, start again, restart PC, feels like I've tried everything...
But still no map is showing...

Pretty frustrating...

Anyone got any suggestions to what try next ?

[dj_paige]

What version number of LrC do you have? (We need the version NUMBER and not words like "latest" or "up-to-date")

What operating system version number do you have? (We need the version NUMBER and not words like "latest" or "up-to-date")

What does show when you try to go to the Map Module? Can you show us a screen capture? Please use the "Insert Photos" icon to include your screen capture in your reply; do not attach files.

[rabben]

Lightroom Classic version: 8.4 [ 201908011719-03751b60 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 10 - Business Edition

Version: 10.0.22635

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 1,9 GHz

Built-in memory: 16163,9 MB

Real memory available to Lightroom: 16163,9 MB

Real memory used by Lightroom: 1079,8 MB (6,6%)

Virtual memory used by Lightroom: 1143,5 MB

GDI objects count: 723

USER objects count: 2286

Process handles count: 1966

Memory cache size: 1266,9MB

Internal Camera Raw version: 11.4 [ 273 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 205MB / 8081MB (2%)

Camera Raw real memory: 203MB / 16163MB (1%)

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 2560x1440, 2) 1920x1080, 3) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 

DirectX: Intel(R) UHD Graphics 620 (31.0.101.2121)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: C:\Users\th_fr\OneDrive\Bilder\Lightroom\Lightroom Catalog.lrcat

Settings Folder: C:\Users\th_fr\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 

1) AdobeStock

2) Facebook

3) Flickr

4) LogiOptions

5) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 8086

Device : 3ea0

Subsystem : 228617aa

Revision : 2

Video Memory : 128

Adapter #2: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: Høyttalere (Realtek(R) Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: 12.1x4

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 2048

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: Intel(R) UHD Graphics 620

GL_SHADING_LANGUAGE_VERSION: 4.60 - Build 31.0.101.2121

GL_STENCIL_BITS: 8

GL_VENDOR: Intel

GL_VERSION: 4.6.0 - Build 31.0.101.2121

GPUDeviceEnabled: false

OGLEnabled: true

[shortened - removed unneeded information - Mod.]

[dj_paige]

Since you have Windows 10, you should really be running LightrooM Classic version 13.1 (that's the current version as of today). If you upgrade, does the problem go away?

[JohanElzenga]

Lightroom Classic 8.4 is five years old software. Google changed the API for maps a few years ago. I am pretty sure that was after version 8.4, so your problem should be gone if you upgrade Lightroom Classic. You pay for upgrades through your subscription, so do yourself a favor and use that.

[F. McLion]

You seem to run on a preview build for W11, at least the numbering tells so, even though Win 10 is shown as name - Strange. Please note that preview builds are not officially supported.

Please also update your graphic driver: https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-window...

[bobpu]

After the latest update to LrC (Build [202402141005- bf1aeb84], Release 13.2, it looks like this bug has re-established itself. After 3 hours of geolocating pictures by hand using Google Street View I shut down LrC. 2 hours later I re-opened it to find that I had no map and that I had lost all of the geolocation info. The map page said there had been a fault and to look at the JavaScript Console for details of the fault. The Console message was "onloadwff.js:71 [Violation] Permissions policy violation: unload is not allowed in this document." - Useful Huh? After a lot of searching I found this thread and the fix of  opening the Library Module before closing down worked and restored the map (but not the geolocation data from my previous session). 

Why can't Adobe fix this? They could put a block on closing down from the Map module surely? It's clearly neither new nor unique.

[Garry16B8]

Adobe don't care, just throw it over the partition wall and see what happens. No quality control. Why am I paying hundreds of dollars for this frustration?

Oh, did I forget to mention my bug? Lrc won't load any maps.

[Garry16B8]

[Garry16B8]

And yes, Google maps loads just fine.

[Garry16B8]

Walk away and try 3 hours later and it works. No explanation.

[Bruno Cunha 67]

Lightroom 13.2 maps not loading

"See javascript console for technical details"

[GoldingD]

This might be an issue at Google, the servers the mapping uses. Three things to try

• Bring up Google Map, does it work? If not, wait till Google is back.
• Close LrC, then launch LrC, and try mapping again
• Restart the computer and try again.

[johnrellis]

There's a longstanding bug such that if you exit LR from the Map module, the Map module won't load the next time LR starts.  To see if you're tripping over this bug, start LR, go to the Library module, exit LR, start LR, go to the Map module.  

If this doesn't fix the issue, we can provide additional troubleshooting steps.