Masking Error

[lockca]

When selecting background or subject under the masking tool I get an error "something went wrong, there was an unexpected error and your request could not be completed"  This only started last night.  I have searched down through conversations but haven't found anything to correct it.  I tried to upate my drivers however it says you have the latest drivers installed.  Can someone please help me with this error.  Here are my system info

Lightroom Classic version: 12.2.1 [ 202303011008-5bfbce17 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.22621
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 2.0GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Built-in memory: 15721.1 MB
Dedicated GPU memory used by Lightroom: 3737.2MB / 495.5MB (754%)
Real memory available to Lightroom: 15721.1 MB
Real memory used by Lightroom: 649.3 MB (4.1%)
Virtual memory used by Lightroom: 9136.4 MB
GDI objects count: 941
USER objects count: 3063
Process handles count: 2462
Memory cache size: 0.0MB
Internal Camera Raw version: 15.2 [ 1381 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1980MB / 7860MB (25%)
Camera Raw real memory: 2364MB / 15721MB (15%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1920 pixels
Displays: 1) 1920x1080, 2) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: AMD Radeon(TM) Graphics (31.0.12044.3)
Init State: GPU for Image Processing supported by default with custom export support
User Preference: Auto

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\lockc\OneDrive\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\lockc\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 1002
Device : 164c
Subsystem : 8924103c
Revision : c2
Video Memory : 495
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Headphone (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x19
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 8
GL_ACCUM_BLUE_BITS: 8
GL_ACCUM_GREEN_BITS: 8
GL_ACCUM_RED_BITS: 8
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 32
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon(TM) Graphics
GL_SHADING_LANGUAGE_VERSION: 4.60
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.6.0 Compatibility Profile Context 22.20.44.221025
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_EXT_abgr GL_EXT_blend_color GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_texture_object GL_EXT_vertex_array GL_EXT_compiled_vertex_array GL_EXT_texture3D GL_EXT_bgra GL_EXT_draw_range_elements GL_EXT_point_parameters GL_EXT_texture_edge_clamp GL_ARB_multitexture GL_ARB_multisample GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_transpose_matrix GL_EXT_blend_func_separate GL_EXT_fog_coord GL_EXT_multi_draw_arrays GL_EXT_secondary_color GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_NV_blend_square WGL_EXT_swap_control GL_ARB_point_parameters GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_EXT_texture_compression_s3tc GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_texture_env_combine GL_ARB_texture_env_dot3 GL_ARB_depth_texture GL_ARB_fragment_program GL_ARB_vertex_program GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_env_combine3 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[Sameer K]

Hey @lockca. Welcome to the Lightroom Community. I'll help you figure this out.

Your machine has an integrated AMD GPU with drivers (31.0.12044.3) from October 2022, which might not be enough for Lightroom's masks to work.

Give this a try on Windows; the GPU info & Logs location is %APPDATA%\Adobe\CameraRaw. A shortcut to get to this folder on Windows is:

• Press the Windows + R
• Enter %APPDATA%\Adobe\CameraRaw
  
  
• Rename the GPU & Logs folder in this directory by adding .old at the end. (GPU.old & Logs.old)
• Restart Lightroom Classic, which should capture the updated driver & hardware capabilities.

Let me know how it goes. Thanks!
Sameer K

[John R Ellis · Accepted solution]

"Your machine has an integrated AMD GPU with drivers (31.0.12044.3) from October 2022,"

...and update to the most recent driver by going directly to amd.com.

[lockca · Accepted solution]

Just seeing this now. Made the changes and so far it seems to be working.  Thank you so much

[lockca]

Just seeing this now. Made the changes and so far it seems to be working.  Thank you so much

[lockca]

It worked for a bit but not working again now.  I can only edit one picture then have to go change the files to .old.  I am looking for the right driver to update now but can't seem to find that either.  I only bought this computer in January as my old one was causing issues but it is no different with the new one.

[John R Ellis]

[This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

"I am looking for the right driver to update now but can't seem to find that either."

In the Windows search box, type "system information" to run the System Information App. The System Manufacturer should be AMD; write down the System Model:

Go to AMD.com > Downloads & Support > Drivers.

Click on Search All Products and enter the model, selecting the matching model, and then click Submit:

[lockca]

I updated the driver by the instructions above, but still the same thing.  I can edit one, maybe two photos and I get the error something went wrong.  Is there anything else it could be or would you have any other suggestions that may fix.  Also, thank you so much for all the help so far with this issue

[John R Ellis]

"Dedicated GPU memory used by Lightroom: 3737.2MB / 495.5MB (754%)
DirectX: AMD Radeon(TM) Graphics (31.0.12044.3)"

LR's AI commands requires a minimum of 2 GB of graphics memory (VRAM).  It's not clear whether the integrated graphics on your AMD processor qualify -- the graphics processor (GPU) has access to 4 GB, of which most is system memory shared with the CPU and only 512 MB is dedicated to the GPU.

You could verify it's the graphics processor or its driver by booting Windows into safe mode,

which will disable the GPU while in safe mode.  LR's AI masking runs just fine (though more slowly) without a GPU.  So if the problem doesn't occur, you know for sure it's the GPU. If you're on a desktop, you could consider adding a graphics card.  But if you're on a laptop, it's probably not economically worthwhile getting an external GPU (eGPU).

LR, and your laptop overall, will probably run much too slowly in safe mode to make it practical to do that all the time.

[lockca]

Just getting around to running my computer in safe mode and Lightroom masking works. So it is the GPU.   Very disappointing seen I just purchased an all in one computer in January.  Not sure what I can do now for upgrading it or how much an external one would be.