Masking Tool

[MichaelSabell]

When do Australian users get the update for Lightroom Classic with the new masking tool?

[drtonyb]

It was available for me in Western Australia late on Tuesday night WAST.

Try "Check for updates" on the Update panel of the CC App. Otherwise, logout of the CC App and login again.

[MichaelSabell]

Fantastic, I don't.

[John Waller]

Don't think it's a regional issue.

I'm in Tasmania and I got the updates on Tue 26 Oct, but only after Checking for updates in the Cloud desktop app first.

[MichaelSabell]

Awesome, I tried that. Still don't have it.

[AxelMatt]

If you don't see the update you can check for updates manaully.

See here: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html

[MichaelSabell]

Your suggestion did not help. I tried all the options on that link. Thanks anyway.

It'd sure be nice to be able to chat to someone at Adobe since I pay a subscription and should have access to it. I might have to go back to downloading hacked illegal versions!!

[Rob_Cullen]

I had no problems (in Queensland) updating all my Adobe apps on desktop and laptop yesterday (Wednesday).

Is your Operating System up to date? The "latest"? What is you OS?

Is your Creative Cloud Desktop App up to date? The "latest"? I am at- v5.6.0.788.

"hacked versions"- you are not serious, I hope!

You may not get any helpful replies unless you can provide some information about your system.

! Lightroom-CLASSIC System requirements

If you want to Chat to Adobe staff, use the Chat box-

https://helpx.adobe.com/contact.html?rghtup=autoOpen

[MichaelSabell]

Windows 10, up to date. Same version of Creative Cloud as you. There is no chat box on that link you sent me. 

Yeah well unless Adobe sorts this out then I'll have to figure out another way to get LR 11.

[Rob_Cullen]

"no chat box on that link"?

I just clicked the link now and see this- The chat box is in the lower right corner of the page.

You need to be logged in and allow cookies in your Browser and make sure that your browser does NOT block ads, scripts, or pop-ups.

[MichaelSabell]

Correct for some reason I don't have a chat option. Regardless my LR has since today updated to 11 so problem solved, thanks for your assistance 🙂

[GoldingD]

Windows 10, up to date.

What version or build of Windows 10?