Monitor keeps disconnecting when using Lightroom

[arjent75570866]

Hi!

I have an issue where my monitor keeps disconnecting and reconnecting. This only happens when using Lightroom. It happens when I execute tasks in Lightroom, which can be everything from reducing noise to adding a gradient. 

Can someone help me with this? My system info is below (it's in Dutch, can't export it in English)

My monitor is a ViewSonic VP2786-4K monitor. 

Systeminfo

Lightroom Classic-versie: 13.4 [ 202406181129-60d181b7 ]

Licentie: Creative Cloud

Taalinstelling: nl

Besturingssysteem: Windows 11 - Business Edition

Versie: 11.0.22631

Toepassingsarchitectuur: x64

Systeemarchitectuur: x64

Aantal logische processors: 16

Processorsnelheid: 2,6GHz

SQLite-versie: 3.36.0

CPU-gebruik: 0,0%

Stroombron: Aangesloten op stroombron, 100% 

Ingebouwd geheugen: 32471,4 MB

Het toegewezen GPU-geheugen dat door Lightroom wordt gebruikt: 2777,1MB / 7971,0MB (34%)

Beschikbaar fysiek geheugen voor Lightroom: 32471,4 MB

Fysiek geheugen gebruikt door Lightroom: 9487,3 MB (29,2%)

Virtueel geheugen gebruikt door Lightroom: 13136,2 MB

Aantal GDI-objecten: 1438

Aantal gebruikersobjecten: 4044

Aantal proceshandelingen: 113953

Cachegeheugengrootte: 1414,1MB

Interne Camera Raw-versie: 16.4 [ 1897 ]

Maximumaantal door Camera Raw gebruikte threads: 5

Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2

Virtueel geheugen Camera Raw: 3223MB / 16235MB (19%)

Fysiek geheugen Camera Raw: 3236MB / 32471MB (9%)

Cache1: 

Preview1- RAM:14,0MB, VRAM:0,0MB, AJTO 202407220261.ARW

Preview2- RAM:14,0MB, VRAM:0,0MB, AJTO 202407220249.ARW

Preview3- RAM:14,0MB, VRAM:0,0MB, AJTO 202407220163.ARW

Final4- RAM:470,0MB, VRAM:0,0MB, AJTO 202407220124.ARW

Final5- RAM:488,0MB, VRAM:0,0MB, AJTO 202407220124-Verbeterd-NR.dng

Final6- RAM:470,0MB, VRAM:0,0MB, AJTO 202407220223.ARW

Preview7- RAM:22,0MB, VRAM:0,0MB, AJTO 202407220280.ARW

Preview8- RAM:14,0MB, VRAM:0,0MB, AJTO 202407220165.ARW

Preview9- RAM:14,0MB, VRAM:0,0MB, AJTO 202407220154.ARW

Preview10- RAM:14,0MB, VRAM:0,0MB, AJTO 202407220143.ARW

Preview11- RAM:14,0MB, VRAM:0,0MB, AJTO 202407220258.ARW

Preview12- RAM:14,0MB, VRAM:0,0MB, AJTO 202407220135.ARW

NT- RAM:1562,0MB, VRAM:0,0MB, Combined:1562,0MB

Cache2: 

m:1414,1MB, n:1542,8MB

U-main: 111,0MB

Dpi-instelling systeem: 144 dpi (hoge dpi-modus)

Bureaubladcompositie ingeschakeld: Ja

Standaardgrootte voorvertoning: 1440 pixels

Schermen: 1) 2560x1600, 2) 3840x2160

Invoertypen: Multi-aanraking: Ja, Geïntegreerde aanraking: Ja, Geïntegreerde pen: Ja, Externe aanraking: Nee, Externe pen: Nee, Toetsenbord: Ja

GPU-info: 

DirectX: NVIDIA GeForce RTX 4060 Laptop GPU (31.0.15.2892)

Beginstatus: GPU voor exporteren wordt standaard ondersteund

Gebruikersvoorkeur: Automatisch

Toepassingsmap: C:\Program Files\Adobe\Adobe Lightroom Classic

Bibliotheekpad: C:\Users\arjen\Pictures\Lightroom\Lightroom 6 Catalog-2-v13-3.lrcat

Map Instellingen: C:\Users\arjen\AppData\Roaming\Adobe\Lightroom

Geïnstalleerde plug-ins: 

1) AdobeStock

2) Flickr

3) Nik 6 HDR Efex

4) Plug-inparameters

5) Tetheringplug-in voor Nikon

Config.lua-vlaggen: 

Adapter 1: Leverancier : 10de

Apparaat : 28a0

Subsysteem : 13c31462

Revisie : a1

Videogeheugen : 7971

Adapter 2: Leverancier : 8086

Apparaat : a7a0

Subsysteem : 13c31462

Revisie : 4

Videogeheugen : 80

Adapter 3: Leverancier : 1414

Apparaat : 8c

Subsysteem : 0

Revisie : 0

Videogeheugen : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: LR5x120

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 0

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_SIZE: 32768

GL_MAX_TEXTURE_UNITS: 4

GL_MAX_VIEWPORT_DIMS: 32768,32768

GL_RED_BITS: 8

GL_RENDERER: NVIDIA GeForce RTX 4060 Laptop GPU/PCIe/SSE2

GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA

GL_STENCIL_BITS: 8

GL_VENDOR: NVIDIA Corporation

GL_VERSION: 4.6.0 NVIDIA 528.92

GPUDeviceEnabled: false

OGLEnabled: true

GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters 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GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_multiview_texture_multisample GL_EXT_multiview_timer_query GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_post_depth_coverage GL_EXT_provoking_vertex GL_EXT_raster_multisample GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_sparse_texture2 GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_filter_minmax GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shadow_lod GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_EXT_memory_object GL_EXT_memory_object_win32 GL_NV_memory_object_sparse GL_EXT_win32_keyed_mutex GL_KHR_parallel_shader_compile GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_EXT_semaphore GL_EXT_semaphore_win32 GL_NV_timeline_semaphore GL_KHR_shader_subgroup GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_equation_advanced_coherent GL_NVX_blend_equation_advanced_multi_draw_buffers GL_NV_blend_minmax_factor GL_NV_blend_square GL_NV_clip_space_w_scaling GL_NV_command_list GL_NV_compute_program5 GL_NV_compute_shader_derivatives GL_NV_conditional_render GL_NV_conservative_raster GL_NV_conservative_raster_dilate GL_NV_conservative_raster_pre_snap GL_NV_conservative_raster_pre_snap_triangles GL_NV_conservative_raster_underestimation GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_draw_vulkan_image GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_feature_query GL_NV_fence GL_NV_fill_rectangle GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_coverage_to_color GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_fragment_shader_barycentric GL_NV_fragment_shader_interlock GL_NV_framebuffer_mixed_samples GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_geometry_shader_passthrough GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_memory_attachment GL_NV_mesh_shader GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_path_rendering_shared_edge GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_primitive_shading_rate GL_NV_query_resource GL_NV_query_resource_tag GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_representative_fragment_test GL_NV_sample_locations GL_NV_sample_mask_override_coverage GL_NV_scissor_exclusive GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_atomic_float64 GL_NV_shader_atomic_fp16_vector GL_NV_shader_atomic_int64 GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_shader_subgroup_partitioned GL_NV_shader_texture_footprint GL_NV_shading_rate_image GL_NV_stereo_view_rendering GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_dirty_tile_map GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_uniform_buffer_std430_layout GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_linked_gpu_multicast GL_NV_gpu_multicast GL_NVX_gpu_multicast2 GL_NVX_progress_fence GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_OVR_multiview GL_OVR_multiview2 GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control 

[GoldingD]

GPU-info: 
DirectX: NVIDIA GeForce RTX 4060 Laptop GPU (31.0.15.2892)
Beginstatus: GPU voor exporteren wordt standaard ondersteund
Gebruikersvoorkeur: Automatisch

I suspect the following is not the cause of your problem, but it may be causing other issues, especially any performance with the newer features as AI Denoise, AI masks, etc.

so, Windows Driver Store v31.0.15.2892, that would be NVIDIA Driver v528.92. Released way back in 5 April 2023

v528.92 is very old in terms of LrC support.

At the NVIDIA Support page, for the Studio driver, v560.70 is shown (released 7 days ago)

NVIDIA recommends the Studio Driers (when available) over the Game Ready drivers, as the Game Ready drivers may not be well tested, and the Studio drivers are not released until after more testing. NVIDIA recommends the Studio drivers for creative users as opposed to Gamers.

Adobe always recommends keeping the GPU driver up to date.

[arjent75570866]

Thank you! 
I have updated the drivers. The problem was the USB-C connection. Switching to a HDMI cable solved the problem. 

[GoldingD]

This only happens when using Lightroom.

Lightroom Classic is a known computer resource hog. Often more of a resource hog than high end 3-D games. Issues with hardware can show up when using LrC that do not crop up outside of LrC.

Some users will state something like, "But Photoshop behaves" I would state that is like comparing apples to oranges, but it is worse than that.

As you are having a Monitor disconnect issue, have you accomplished any of the following:

• Update the GPU (Ok, I stated this might not be it, but some sources state to check)
• Made sure that the cable between computer and monitor is not just a little loose
• Made sure that their is no dust bunnies around the GPU, CPU, Power Supply and Computer inlets/outlets
• Made sure any power cable between Power Supply and GPU is not loose, disconnected, or missing
• Made sure the GPU is not a bit loose/off in the slot it is in
• Made sure the GPU is in the correct slot
• Checked for GPU or CPU overheating.

[KR Seals · Accepted solution]

Is this a laptop?

How many display adapters does the computer have. Many laptops have a basic display adapter in addition to the Nvidia adapter you list. If so, disable the basic adapter and use only the Nvidia.

Are you using the both laptop monitor and the Viewsonic external?

Do both monitors "disconnect"? What exectly do you mean by that? Flash off and on? Disconnect requiring a reboot?

What type of video port(s) does you computer have? If you have more than one type, try another type providing the monitor has inputs.

If this was my system, I would try a different high quality video cable between the computer and monitor(s).

[arjent75570866]

Thank you! 
This worked. I was using the USB-C slot on my laptop and on the monitor. I switched to using a high quality HDMI and I this works fine. 

[GoldingD]

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