My email is no longer connected to my Lightroom 6 serial number

[davide70602713]

Hello.. I was trying to install a copy of Lightroom 6 to a new computer and got the message that I had to deactivate some copies.  I went to my account and Lightroom 6 was wiped from my list of apps.  I called tech support and they told me that my email was no longer tied to the serial number and they couldn't tell me which email was.  I told them that I bought Lightroom 6 new and use it almost every day for years and that it's my copy and serial number. I asked how it's possible that someone else's email is tied to my serial number and they replied "Maybe you sold it1" (LOL). I looked online about selling a license and it said that in order to sell a license both seller and buyer have to fill out a form and submit it to Adobe. That never happened(or at least I never filled out a form), so the license has been stolen from me. Who do I contact(do they have a security department?) to find out how my license was transferred without my permission and how I get it back... thanks! David

[AxelMatt]

I'm sorry to tell you that there's no more support for Lightroom 6:

End of Support | Lightroom 6 Downloads and Syncing (adobe.com)

You can't also activate/deactivate Lightroom because the appropriate server are no longer online.

It's time to go forward to get a subscription of the Photography Plan (20GB).

[davide70602713]

Actually tech support said I and they could activate/deactivate but that because my email wasn't attached to the serial number of the program, they couldn't do it.... the also said I could deactivate the one copy of the program that I have on my computer and try to re-activate on my new laptop but that it might cause a problem because I have 6 activations. I have not been impressed with Adobe's customer support over the years so my next move will be lateral to another company if I move, not dig myself into a deeper hole with Adobe......  The issue is that they have a record of my serial number and it's has been stolen from me, whether or not they have support, I would think they would want to know how a copy of their program's ownership was transferred without the owner signing the required paperwork in order to sell it.... or of course they may not care either.....