My students don't have Access to Generative Remove: Feature Not Available

[Marni34988765zv2v]

I teach at a large university and I'm having problems in Light Room Classic. . . and my students don't have access to any features that utilize AI. Faculty and grad students have access to this feature, but the students don't.   My IT department says it is because that is considered a premium feature. . . but I feel like it is a feature they could turn on from the admin end (this is also from what I've read online).  I'm fighting a huge beast as they have just said it doesn't exist, but I need more information!!! I don't have access to the Adobe support because it's enterprise.  Anyone know about this?  

  

[Sameer K]

Hey, @Marni34988765zv2v. Welcome to the Lightroom Community. I'll help you figure this out. I reviewed the account you used to log in, and I found an active enterprise subscription.

On the network side, Generative Remove requires the Firefly domain to be whitelisted (https://adobe.ly/3XwVCw4) and you can find more details here: https://adobe.ly/3FILLNC;

If access to Firefly services is restricted, as your subscription is an entitlement through your school/institute, an IT team or Administrative body must manage it. Please check with your institution's IT/administration for help troubleshooting this further andreviewingw the entitlements. 

Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

[Marni34988765zv2v]

Thank you @Sameer K Sameer!!!  The links you posted do not work. . . 

Quick question-- does white-listing Firefly cost for each account it is Whitelisted on?  That is what my university IT is implying to me, but I cannot seem to find if this is true or not.  We are a huge enterprise with so many levels that I am speaking with middle admins who do not have direct access to our account admin and I'm just trying to found out the facts from you at Adobe!  Huge thanks.  

[droopydog500]

Are you using shared device access licences for the students?  If so, that is why they cannot use Firefly features. They are not available on SDL. You need to use Names User Licences for students to access Firefly features.

    droopy

[Marni34988765zv2v]

Nope, our students use Names User Licenses from what I can tell, as they have to sign into their Adobe accounts to access software from the shared computers in our labs.  

I"m trying to suss out if my IT department is just trying to avoid this problem by telling me it's that it's a premium service we don't subscribe to. . . It's SO FRUSTRATING.  

[Kevin Stohlmeyer]

@Marni34988765zv2v whitelisting does not cost anything and your IT knows this. Whitelisting simply means that your IT is allowing access to the firefly IP addresses to communicate.

If the students do have individual accounts and not shared licensing - then your IT Admin (with access to the Adobe Admin portal) will have to make sure Firefly services are enabled on the profiles used for the student accounts.