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NEED HELP With subscription/Account

New Here ,
Nov 14, 2024 Nov 14, 2024

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I just went to open Lightroom for the first time in a few months and I was signed out. So I signed in and it said I don't have an active subscription but my cards been getting charged the same 'Photography plan for the last 2 years straight. Then I thought maybe i logged into the wrong account but every email I try says i have no active plans yet I just got charged for a plan 22 days ago on a reccuring monthly basis. Is there a way to figure out what email I used? Or stop the charge. Or something else??

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correct answers 1 Correct answer

Community Expert , Nov 14, 2024 Nov 14, 2024

Go to this link and type in "Agent".   Be patient.  Sometimes it is fast and sometimes they are busy.

 

https://helpx.adobe.com/contact.html?rghtup=autoOpen

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Community Expert ,
Nov 14, 2024 Nov 14, 2024

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Go to this link and type in "Agent".   Be patient.  Sometimes it is fast and sometimes they are busy.

 

https://helpx.adobe.com/contact.html?rghtup=autoOpen

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