Not able to download Lightroom

[Maria297706943rk7]

I cannot download Lightroom cc on my MSI computer. I just refreshed my MSI computer and unistalled all programs and apps. I am able to download photoshop just fine but I am getting a 403 error message for lightroom cc. I have logged our and logged back in several times and checked that I have enough space on my cloud to download the app.

[Rob_Cullen]

Have you tried the Adobe help instructions at- ?

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error403

[Maria297706943rk7]

Yes, my creative cloud is up to date and it is still not working.

[Keith Reeder]

How - exactly - are you trying to download? 

Straight from the website? Or from within the Adobe Creative Cloud app? (I assume the latter.)

What happens if you temporarily switch off your Anti-virus programme?

[PatrickS.]

Hello,
I am experiencing the same issue using Adobe AUSST. We set up an internal update server about 2 years ago and it worked perfectly fine. Since the latest updates were downloaded via AUSST this issue appears. I even tried to download the updates again but nothing changed.

We are able to install all CC Products and even Lightroom Classic 11.5

But if we try to update or freshly install Lightroom Classic 12.3 the error appears without starting the download. The solution from https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html#error403 won't change anything. I logged out from Adobe CC and even uninstalled the whole application -> same issue. It also appears on different computers.

[Keith Reeder]

Going to be a completely different issue, Patrick - you need a seperate thread, rather than hijacking this one.

[PatrickS.]

I don't understand that because the only difference is the source where the update gets downloaded from (internal Server and not from Adobe directly). But I will open another thread. Thank you!