Not displaying photos

[amandaj3445298]

I recently upgraded my Lightroom to LR Classic (I haven't used it in over a year) & it won't display any of my photos in Develop. Old photos or new imports. I can see the thumbnails, but the main screen looks like this.... Anyone else have this issue when they upgraded? Anyone know how to fix it?

[kglad]

that looks like a graphics driver problem.

update your driver and see if that fixes the problem.  if not, disable hardware acceleration.

[CStringerphoto]

Same exact thing has happened to all of my files when I try to view them in Bridge....   Did you find a solution Amanda? 

[amandaj3445298]

Yes! Adobe Support was able to resolve it for me via chat. I'm at work right now, so I can't access my program to walk you through what they did. I definitely recommend chat with support; it took them about 5 mins to fix it.  Good luck!

[JP Hess]

If updating your graphics driver doesn't solve the problem, then in Lightroom, go to the preferences, performance tab, and uncheck the graphics processor option. That will probably solve it.

[Bani Verma]

Moving this query to Lightroom Classic CC — The desktop-focused app​ community.

[Mohit Goyal · Accepted solution]

Hi amandaj,

We're really sorry for all the hassle. Could you please turn off the GPU from the Lightroom preferences and check if that helps.

Go to Lightroom > Preferences > Performance tab > Uncheck GPU > Restart Lightroom.

Let us know if that helps.

Regards,

Mohit