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christianp39512572
Participating Frequently
July 19, 2022

P: Heic File imports on Win but not Mac - other Heics from same device will import on both.

  • July 19, 2022
  • 返信数 4.
  • 2571 ビュー

Hello,
over quite a long time it was easy to take photos with my android smart phone in heic format and import it and use it in LrC on my iMac.
But suddenly, the heic images are not supported any more by LrC - they can still be open on the iMac. It's possible to load the files to the cataloge, but not even the preview in LrC is working.

Unfortunatelly I can not upload these files here. I put them to my nextcloud server - hopefully the link will not break:
https://cloud.hoststar.at/s/DjLJT22oZ8HofDk

Can please somebody explain, whats the reason why the one file is supported and the other one not?
And my be even tell me, what to do to make the not supported image work with LrC?
(Until I have no better idea, I have to convert all my not any more supported heic files to jpgs and import then and for new pictures, I also have to use jpg as file format. You can imagine - this workarround is something I don't like to go...)

    このトピックへの返信は締め切られました。

    返信数 4

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    August 17, 2022

    Greetings, 

     

    Updates for Adobe Photography products began rolling out Tuesday night, August 16th,  The updates contain a fix for this issue. 

    If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

    Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

     

    Thank you for your patience. 

    Rikk Flohr: Adobe Photography Org
      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      July 21, 2022

      What device was used to capture each file? 

      Have any other programs or apps modified either file?

      Rikk Flohr: Adobe Photography Org
      johnrellis
      johnrellis
      Legend
      July 21, 2022

      I compared Exiftool output for both photos, and the only significant difference I saw was that one had been rotated in-camera 270 degrees.  Here's the diff of the output of "exiftool -a -G" on both files:

      $ diff NotSupported.heic.txt supported.heic.txt 
2c2
< [File]          File Name                       : NotSupported.heic
---
> [File]          File Name                       : supported.heic
4,7c4,7
< [File]          File Size                       : 2.9 MB
< [File]          File Modification Date/Time     : 2022:07:19 20:43:22-07:00
< [File]          File Access Date/Time           : 2022:07:20 11:26:52-07:00
< [File]          File Inode Change Date/Time     : 2022:07:20 11:26:50-07:00
---
> [File]          File Size                       : 3.8 MB
> [File]          File Modification Date/Time     : 2022:07:19 20:34:08-07:00
> [File]          File Access Date/Time           : 2022:07:20 11:25:58-07:00
> [File]          File Inode Change Date/Time     : 2022:07:20 11:25:57-07:00
18c18
< [QuickTime]     Media Data Size                 : 2922712
---
> [QuickTime]     Media Data Size                 : 3825569
29c29
< [QuickTime]     General Level IDC               : 153 (level 5.1)
---
> [QuickTime]     General Level IDC               : 90 (level 3.0)
41d40
< [QuickTime]     Rotation                        : 270
48c47
< [QuickTime]     General Level IDC               : 153 (level 5.1)
---
> [QuickTime]     General Level IDC               : 90 (level 3.0)
59d57
< [QuickTime]     Rotation                        : 270
64c62
< [EXIF]          Orientation                     : Rotate 90 CW
---
> [EXIF]          Orientation                     : Horizontal (normal)
68,69c66,67
< [EXIF]          Software                        : A715FXXU8CVD1
< [EXIF]          Modify Date                     : 2022:07:19 22:41:26
---
> [EXIF]          Software                        : A715FXXS4BUC1
> [EXIF]          Modify Date                     : 2021:05:23 10:55:59
71c69
< [EXIF]          Exposure Time                   : 1/33
---
> [EXIF]          Exposure Time                   : 1/25
74c72
< [EXIF]          ISO                             : 200
---
> [EXIF]          ISO                             : 500
76,77c74,75
< [EXIF]          Date/Time Original              : 2022:07:19 22:41:26
< [EXIF]          Create Date                     : 2022:07:19 22:41:26
---
> [EXIF]          Date/Time Original              : 2021:05:23 10:55:59
> [EXIF]          Create Date                     : 2021:05:23 10:55:59
82d79
< [EXIF]          Brightness Value                : 0.13
97c94
< [MakerNotes]    Time Stamp                      : 2022:07:19 13:41:28-07:00
---
> [MakerNotes]    Time Stamp                      : 2021:05:23 01:56:01-07:00
103,105c100,102
< [Composite]     Shutter Speed                   : 1/33
< [Composite]     Date/Time Original              : 2022:07:19 22:41:26+02:00
< [Composite]     Modify Date                     : 2022:07:19 22:41:26+02:00
---
> [Composite]     Shutter Speed                   : 1/25
> [Composite]     Date/Time Original              : 2021:05:23 10:55:59+02:00
> [Composite]     Modify Date                     : 2021:05:23 10:55:59+02:00
110c107
< [Composite]     Light Value                     : 5.7
---
> [Composite]     Light Value                     : 4.0
      johnrellis
      johnrellis
      Legend
      July 20, 2022

      I observe the same misbehavior in my LR 11.4.1 / Mac OS 12.4.  But interestingly, my LR 11.4.1 / Windows 10 imports both photos just fine.  

       

      Until relatively recently, Adobe said LR only supported .heic files from Apple devices.  But now they support photos from both iOS and Android:

      https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html

       

      So looks like a bug.

        johnrellis
        johnrellis
        Legend
        July 20, 2022

        @Rikk Flohr: Photography, consider moving this into Bugs.

        C
        christianp39512572作成者
        Participating Frequently
        July 19, 2022

        Note: also Photoshop Lighroom is not able to fully support the latest heic files, but at least a preview is shown. However - I can not work with these files.
        See screenshot attached.

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