OpenGL Failure in Lightroom CC

[James Atwood]

I've got "Graphics processor acceleration has been disabled due to errors."

My system exceeds all the requirements to my knowledge, and I've updated all my drivers.

Specs:

Operating system: Windows 7 Ultimate Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 12

Processor speed: 3.9 GHz

Built-in memory: 28616.8 MB

Real memory available to Lightroom: 28616.8 MB

Real memory used by Lightroom: 829.0 MB (2.8%)

Virtual memory used by Lightroom: 810.5 MB

Memory cache size: 1149.7 MB

Maximum thread count used by Camera Raw: 6

Camera Raw SIMD optimization: SSE2,AVX

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1200, 2) 1920x1080, 3) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13292 Core Profile Context 14.502.1014.0

Renderer: AMD Radeon HD 6900 Series

LanguageVersion: 4.40

[Mollysnoot]

I've got the same problem. Disappointed. My GPU is getting a little long in the tooth, but it meets the specs and works perfectly in Photoshop CC2014 (all settings working with advanced settings active), which I would have expected to be more taxing of the GPU then LR. I'm running the latest stable driver provided by AMD (in fact I updated it only last week); the only more current driver is a beta.

My specs:

Operating system: Windows 7 Ultimate Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 3.5 GHz

Built-in memory: 16345.8 MB

Real memory available to Lightroom: 16345.8 MB

Real memory used by Lightroom: 2270.4 MB (13.8%)

Virtual memory used by Lightroom: 2389.8 MB

Memory cache size: 885.0 MB

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2,AVX

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 2560x1440

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 5800 Series

LanguageVersion: 4.40

M

[Keith Reeder]

Nope, not working here either.

Mine's an AMD GPU as well - Radeon HD 7200 series that works perfectly well with Capture One and DxO Optics Pro.

That said - I thought my driver was up to date, but no. So let's see what happens when I update...

[Mollysnoot]

🙂 Those drivers get updated so often that it's hard to keep up.

Please let us know how you get on Keith. Starting to wonder if there's an issue with Radeon HD cards...

M

[Keith Reeder]

Updating the driver seems to have worked for me:

[john beardsworth]

Keith_Reeder wrote:

Updating the driver seems to have worked for me:

And by the time I posted my advice....

[Mollysnoot]

Just out of interest Keith, what driver version did you update to? Was it 14.12 (current), or 15.4 (beta)?

M

[Keith Reeder]

Mollysnoot wrote:

Just out of interest Keith, what driver version did you update to? Was it 14.12 (current), or 15.4 (beta)?

M

Hi Molly, sorry I'm only get back now.

Here you go (this being an R7 200 series card with 2 gb of GDDR5 RAM):

And yes, OpenGL triple buffering is on.

[john beardsworth · Accepted solution]

Definitely get the drivers up to date.

I don't believe there's a problem with Radeon HD cards, and FWIW, I'm using a XFX AMD Radeon R9 280 with 3Gb. You're going to need a recent generation card with at least 2Gb of memory such as the AMD R9 2xx series or nvidia’s Geforce 700 or 900.

[Mollysnoot]

Driver's definitely up to date - just double-checked.

Adobe state that the suggested minimum required VRAM is 1Gb, not 2 (Adobe Photoshop Lightroom Help | Lightroom GPU FAQ)... Are you saying that this may not strictly be correct? Appreciate that minimum doesn't always equate with ideal!

M

[john beardsworth]

Yes, that's what I'm saying. I can't say why, or how I heard, but it's reliable. You don't need to go high end though.

[Mollysnoot]

john beardsworth wrote:

Yes, that's what I'm saying. I can't say why, or how I heard, but it's reliable. You don't need to go high end though.

Thanks John. Looks like Adobe need to be clearer as to what the minimum spec really is then. Also looks like I might need a new GPU... But I'd really like a bit more clarity from Adobe before I jump in and buy one as I might end up not meeting another of their unwritten criteria...

M

[john beardsworth]

I needed a new GPU and deliberately chose that one. I'm sure others will do just as well.

Some of these new GPUs are enormous and can be awkward to squeeze into your computer. Think about that, and then take more care than I did.... In fitting it I needed to move around some of the internal hard drives and managed to damage the pins on my C drive, screwing up my PC for 2-3 weeks!

[Mollysnoot]

john beardsworth wrote:

I needed a new GPU and deliberately chose that one. I'm sure others will do just as well.

Some of these new GPUs are enormous and can be awkward to squeeze into your computer. Think about that, and then take more care than I did.... In fitting it I needed to move around some of the internal hard drives and managed to damage the pins on my C drive, screwing up my PC for 2-3 weeks!

Ouch. That's always a concern for me when upgrading PC hardware - breaking something!

M

[Giovanni Maggiora]

‌I'm in the same spot, was happy with LR5 and now am dealing with a bluish tint that I hate. Don't know if I can, and should consider, changing the NVIDIA GPU on my 2010 MacBookPro, or give up and accept that the replacement cycle has finally run its course... I have just updated the HD with a very satisfactory SSD unti which makes the Mac feel like new, I hate the idea of not running it through 2016...

[Jerry Syder]

Yes but that's not what the minimum requirements state! My drivers are up to date and still nothing. There is an AMD issue I think.

[Jerry Syder]

It didn't work did it?

[Guest]

I too am disappointed I am not getting Lightroom 6 graphics improvements:

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 5450

LanguageVersion: 4.40

Just updated drivers to latest versions (Nov 2014).  GRRRRRRRRRRRRRRRRR

[stephenf3025828]

Failed here as well.  My GPU has 1024mb of VRAM.  Tried installing newest 14.5 drivers too....Hopefully they fix this as GPU acceleration is the only reason I upgraded.

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 6900 Series

LanguageVersion: 4.40

[andy.d.bell]

same.

there's another thread where 2 other AMD Radeon users seem to be having the issue as well.

Lightroom version:  CC 2015 [1014445]

License: Creative Cloud

Operating system: Windows 8.1 Home Premium Edition

Version: 6.3 [9600]

Application architecture: x64

System architecture: x64

Logical processor count: 4

Processor speed: 3.3 GHz

Built-in memory: 8130.3 MB

Real memory available to Lightroom: 8130.3 MB

Real memory used by Lightroom: 685.1 MB (8.4%)

Virtual memory used by Lightroom: 681.3 MB

Memory cache size: 340.8 MB

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2,AVX

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1680x1050, 2) 1920x1200

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 6800 Series

LanguageVersion: 4.40

obviously, i immediately updated my drivers to no avail.

worth noting the my openGL version is 6.14.10 so that can't be the issue either.

[penderra]

Failed with me too

Lightroom version:  CC 2015 [1014445]

License: Creative Cloud

Operating system: Windows 8.1 Business Edition

Version: 6.3 [9600]

Application architecture: x64

System architecture: x64

Logical processor count: 4

Processor speed: 2.5 GHz

Built-in memory: 8183.4 MB

Real memory available to Lightroom: 8183.4 MB

Real memory used by Lightroom: 3671.8 MB (44.8%)

Virtual memory used by Lightroom: 3832.5 MB

Memory cache size: 915.1 MB

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1680x1050

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 5670

LanguageVersion: 4.40

Application folder: C:\Program Files\Adobe\Adobe Lightroom

Library Path: E:\Users\Robert\Pictures\Lightroom\Lightroom-2-2.lrcat

Settings Folder: C:\Users\rober_000\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) 500px

2) jAlbum

3) Nikon Tether Plugin

4) Photo Upload

Config.lua flags: None

Adapter #1: Vendor : 1002

  Device : 68d8

  Subsystem : e151174b

  Revision : 0

  Video Memory : 1010

Adapter #2: Vendor : 1414

  Device : 8c

  Subsystem : 0

  Revision : 0

  Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: Speakers (Realtek High Definition Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: Uninitialized

Direct2DEnabled: false

GPUDevice: not available

OGLEnabled: true

[eliz926]

did you try: AMD Driver Autodetect   ... see if your system really is the latest

[PhilT_GP]

Another AMD one for the list ...

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 6570

LanguageVersion: 4.40

[James Atwood]

To clarify: I've tested it with the latest stable version of the catalyst drivers, and now the latest beta (15.4), and the AMD autodetect tool declares "Your system already has the latest driver installed."

Looks like there's definitely a general problem with AMD Radeon HD cards.

[BrenR1958]

Same here, I have an AMD Radeon HD card and getting the same Open GL Support: Failed... Have downloaded the latest drivers etc and still have the problem.