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Participating Frequently
April 21, 2015
Answered

OpenGL Failure in Lightroom CC

  • April 21, 2015
  • 99 replies
  • 116773 views

I've got "Graphics processor acceleration has been disabled due to errors."

My system exceeds all the requirements to my knowledge, and I've updated all my drivers.

Specs:

Operating system: Windows 7 Ultimate Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 12

Processor speed: 3.9 GHz

Built-in memory: 28616.8 MB

Real memory available to Lightroom: 28616.8 MB

Real memory used by Lightroom: 829.0 MB (2.8%)

Virtual memory used by Lightroom: 810.5 MB

Memory cache size: 1149.7 MB

Maximum thread count used by Camera Raw: 6

Camera Raw SIMD optimization: SSE2,AVX

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1200, 2) 1920x1080, 3) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13292 Core Profile Context 14.502.1014.0

Renderer: AMD Radeon HD 6900 Series

LanguageVersion: 4.40

This topic has been closed for replies.
Correct answer john beardsworth

Definitely get the drivers up to date.

I don't believe there's a problem with Radeon HD cards, and FWIW, I'm using a XFX AMD Radeon R9 280 with 3Gb. You're going to need a recent generation card with at least 2Gb of memory such as the AMD R9 2xx series or nvidia’s Geforce 700 or 900.

99 replies

BrenR1958
Inspiring
April 21, 2015

Same here, I have an AMD Radeon HD card and getting the same Open GL Support: Failed... Have downloaded the latest drivers etc and still have the problem.

Participating Frequently
April 21, 2015

To clarify: I've tested it with the latest stable version of the catalyst drivers, and now the latest beta (15.4), and the AMD autodetect tool declares "Your system already has the latest driver installed."

Looks like there's definitely a general problem with AMD Radeon HD cards.

Known Participant
April 21, 2015

Another AMD one for the list ...

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 6570

LanguageVersion: 4.40

eliz926
Participating Frequently
April 21, 2015

did you try: AMD Driver Autodetect   ... see if your system really is the latest

penderra
Inspiring
April 21, 2015

Failed with me too

Lightroom version:  CC 2015 [1014445]

License: Creative Cloud

Operating system: Windows 8.1 Business Edition

Version: 6.3 [9600]

Application architecture: x64

System architecture: x64

Logical processor count: 4

Processor speed: 2.5 GHz

Built-in memory: 8183.4 MB

Real memory available to Lightroom: 8183.4 MB

Real memory used by Lightroom: 3671.8 MB (44.8%)

Virtual memory used by Lightroom: 3832.5 MB

Memory cache size: 915.1 MB

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1680x1050

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 5670

LanguageVersion: 4.40

Application folder: C:\Program Files\Adobe\Adobe Lightroom

Library Path: E:\Users\Robert\Pictures\Lightroom\Lightroom-2-2.lrcat

Settings Folder: C:\Users\rober_000\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) 500px

2) jAlbum

3) Nikon Tether Plugin

4) Photo Upload

Config.lua flags: None

Adapter #1: Vendor : 1002

  Device : 68d8

  Subsystem : e151174b

  Revision : 0

  Video Memory : 1010

Adapter #2: Vendor : 1414

  Device : 8c

  Subsystem : 0

  Revision : 0

  Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: Speakers (Realtek High Definition Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: Uninitialized

Direct2DEnabled: false

GPUDevice: not available

OGLEnabled: true

andy.d.bell
Known Participant
April 21, 2015

same.

there's another thread where 2 other AMD Radeon users seem to be having the issue as well.

Lightroom version:  CC 2015 [1014445]

License: Creative Cloud

Operating system: Windows 8.1 Home Premium Edition

Version: 6.3 [9600]

Application architecture: x64

System architecture: x64

Logical processor count: 4

Processor speed: 3.3 GHz

Built-in memory: 8130.3 MB

Real memory available to Lightroom: 8130.3 MB

Real memory used by Lightroom: 685.1 MB (8.4%)

Virtual memory used by Lightroom: 681.3 MB

Memory cache size: 340.8 MB

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2,AVX

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1680x1050, 2) 1920x1200

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 6800 Series

LanguageVersion: 4.40

obviously, i immediately updated my drivers to no avail.

worth noting the my openGL version is 6.14.10 so that can't be the issue either.

Participant
April 21, 2015

Failed here as well.  My GPU has 1024mb of VRAM.  Tried installing newest 14.5 drivers too....Hopefully they fix this as GPU acceleration is the only reason I upgraded.

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 6900 Series

LanguageVersion: 4.40

April 21, 2015

I too am disappointed I am not getting Lightroom 6 graphics improvements:

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 5450

LanguageVersion: 4.40

Just updated drivers to latest versions (Nov 2014).  GRRRRRRRRRRRRRRRRR

Known Participant
April 21, 2015

I've got the same problem. Disappointed. My GPU is getting a little long in the tooth, but it meets the specs and works perfectly in Photoshop CC2014 (all settings working with advanced settings active), which I would have expected to be more taxing of the GPU then LR. I'm running the latest stable driver provided by AMD (in fact I updated it only last week); the only more current driver is a beta.

My specs:

Operating system: Windows 7 Ultimate Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 3.5 GHz

Built-in memory: 16345.8 MB

Real memory available to Lightroom: 16345.8 MB

Real memory used by Lightroom: 2270.4 MB (13.8%)

Virtual memory used by Lightroom: 2389.8 MB

Memory cache size: 885.0 MB

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2,AVX

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 2560x1440

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 5800 Series

LanguageVersion: 4.40

M

Keith Reeder
Participating Frequently
April 21, 2015

Nope, not working here either.

Mine's an AMD GPU as well - Radeon HD 7200 series that works perfectly well with Capture One and DxO Optics Pro.

That said - I thought my driver was up to date, but no. So let's see what happens when I update...

john beardsworth
Community Expert
john beardsworthCommunity ExpertCorrect answer
Community Expert
April 21, 2015

Definitely get the drivers up to date.

I don't believe there's a problem with Radeon HD cards, and FWIW, I'm using a XFX AMD Radeon R9 280 with 3Gb. You're going to need a recent generation card with at least 2Gb of memory such as the AMD R9 2xx series or nvidia’s Geforce 700 or 900.