P: Activation or Deactivation versions of Lightroom 6

Community Beginner ,
Sep 02, 2021 Sep 02, 2021

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Hello,

I have installed LR 6 on new machine. I can't activate it unless deactivated on other machine. So on other machine I did "Sign out". There is a message - "it will deactivate LR on this machine" - I clicked OK. Still can't activate. On my Adobe account there is nothing under Plans and payment->Activated devices.

So haw can I use a product on new machine? I know LR 6 is quite old, but still it is something I purchuased and I want to use.

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correct answers 1 Correct answer

Adobe Employee , Sep 09, 2021 Sep 09, 2021
Please private message me your Adobe ID and serial number. If you're unable to private message me, please tag me in a reply below.  Thank you for your patience to anyone who has reached out directly for help regarding Lightroom 6 Activation/Deactivation. Due to the high volume, it may take up to a week to receive a response.  Best,  Careeee

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Advisor ,
Dec 24, 2021 Dec 24, 2021

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This is a very long thread, but in the answers at the top you will find information on someone to contact at Adobe for help.

Kenneth Seals

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New Here ,
Dec 26, 2021 Dec 26, 2021

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Just a quick update on this topic, I want to share that I recently installed a fresh copy of LR 6.14 on my laptop and got the message that my serial number is already active on the maximum number of computers. I contacted the Adobe support via live chat and they solved the issue within less than 5 minutes by resetting the activation counts for my serial key and the issue was resolved.

So please don't hesitate to contact the support!

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New Here ,
Dec 26, 2021 Dec 26, 2021

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  • But where is the chat? Link? I couldn't find it anywhere... Just links to topics etc. 

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Adobe Community Professional ,
Dec 26, 2021 Dec 26, 2021

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! CONTACT CUSTOMER SUPPORT

The Chat icon is in the lower-right corner-

2021-12-27 08_19_11-Clipboard.jpg

You need to be Signed-In with your Adobe ID and password.

Your browser must allow cookies.

Click the Chat icon to open a conversation panel.

 

Regards. My System: Lr-Classic 11.3, Photoshop 23.3, ACR 14.3, Lightroom 5.3, Lr-iOS 7.0.2, Bridge 12.0.1, Windows-10.

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New Here ,
Jan 15, 2022 Jan 15, 2022

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116040756480950730147148

We did computer and now it says I already have maximum a number activated

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New Here ,
Jan 15, 2022 Jan 15, 2022

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Hi,
I had the same problem trying to install LR6 on a new laptop. Turns out
you can't deactivate either from within LR on the old pc, or on the main
site. Had to get it done over a chat link (below) and the person increased
the max num of registrations by one, SOLVED.
Good luck.
https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html

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Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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Hi @charliewallace, I clicked the link you posted here but wasn't able to find a chat link. I can't seem to find a chat link anywhere. Do you happen to know where I can find it?

 

Thanks!

 

Francis.

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Adobe Community Professional ,
Feb 09, 2022 Feb 09, 2022

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The Chat link is this speech bubble in the bottom RHS corner of the screen.

 

adobe-chat-link.png

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Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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It looks like the chat bubble is not accessible on Chrome on my computer, even with popup blockers disabled and no ad blocking. It worked fine on Edge. Just a heads up for anyone else needing help with this.

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Participant ,
Feb 16, 2022 Feb 16, 2022

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@charliewallace  Followed your lead with chat and resolved my same issue. Thanks for following up so others could be helped . 

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Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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Hello @Carissa Massongill, I sent you a DM last week to deactivate my LR6 license on all my computers except my new one. Just following up and tagging you as requested. Thanks!

 

Francis.

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New Here ,
Feb 09, 2022 Feb 09, 2022

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Hello, I also have this kind of problem. I bought LR6 a few years ago, installed on a mac whose hard drive failed. I then reinstalled LR6 on my new mac, but today, when I want to install it on my laptop, it's impossible because LR6 is already activated on two machines. But impossible to deactivate it on my first mac which was recycled a long time ago. How to do? Thanks for your advices.

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Adobe Community Professional ,
Feb 09, 2022 Feb 09, 2022

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 Lr6 can only be Activated/ Deactivated, and 'Activations' RESET by either-

 

1) Chat to a sympathetic Support staff member,

CONTACT ADOBE SUPPORT from this Chat link: 

Be Signed-In here with your Adobe ID and allow cookies in your web browser.

Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Ask only for ACTIVATION RESET of Lr6. (Do NOT ask for 'Support' -you will be referred back to the forums!)

 

2) Or send a Private Message to Careeesa as instructed in the 'Correct Answer' for this forum thread.

Lightroom-(Perpetual) is now at Version 11.2 -  known as Lightroom-Classic, many advanced features and improved editing added since v6.

Available by subscription-  $9.99 PHOTOGRAPHY PLAN (USA) 

 

 

Regards. My System: Lr-Classic 11.3, Photoshop 23.3, ACR 14.3, Lightroom 5.3, Lr-iOS 7.0.2, Bridge 12.0.1, Windows-10.

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New Here ,
Mar 21, 2022 Mar 21, 2022

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Hello,

I want to use my Lightroom 6 Perpetual License on a new laptop. I found installers here, but when I choose Install (I have purchased) and sign in and enter my serial number, I get to a screen "Serial Number Upgrade", where I could enter a Lightroom 1-5 Serial Number (Message: Serial Number you provided is valid, but a qualifying product could not be found on this computer). But my Serial is for Lightroom 6, I took it from my account-page.

How can I activate my software?

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Adobe Community Professional ,
Mar 21, 2022 Mar 21, 2022

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quote

I get to a screen "Serial Number Upgrade", where I could enter a Lightroom 1-5 Serial Number (Message: Serial Number you provided is valid, but a qualifying product could not be found on this computer). But my Serial is for Lightroom 6,

 

Means your Lightroom 6 serial number is an upgrade serial number. For it to be accepted, you also need to enter your serial number from your earlier version of Lightroom.

 

In your account page you should also see a serial number for a version from 1 to 5. Enter that and the software will activate.

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New Here ,
Mar 22, 2022 Mar 22, 2022

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Thank you. I don't see my Version 4 Serial Number in my account page - I even forgot that this was an Upgrade. But I found my old Serial Number and I passed the Serial Number Upgrade Screen.

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New Here ,
Mar 26, 2022 Mar 26, 2022

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Hello @Carissa Massongill, I also sent you a DM to deactivate my LR6 license on all my computers except my new one. Just following up and tagging you as requested.

 

Thanks in advance for your help

LS

 

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New Here ,
Apr 04, 2022 Apr 04, 2022

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Gee, I am running in circles. Unfortunately, the chat option was removed. (Unless you have a paid plan)....

 

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Adobe Community Professional ,
Apr 04, 2022 Apr 04, 2022

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@Barbara238857149r4p  An answer for you will require you to tell use which 'circle you are running in'!

There are different answers for different setups & versions.

If you can post in this forum (signed in here) then there is still a 'chat' option. (allow cookies, disable blockers)

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please include the following in your question:
Adobe product and Version number.
A Screenshot of the info panel from MENU: Help/System Info...
Operating system and Version number
The full text of any Error Message(s)
Screenshots of the problem.

 

Regards. My System: Lr-Classic 11.3, Photoshop 23.3, ACR 14.3, Lightroom 5.3, Lr-iOS 7.0.2, Bridge 12.0.1, Windows-10.

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New Here ,
Apr 04, 2022 Apr 04, 2022

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Hi Rob, I have sent a PM to @Carissa Massongill because I have also switched my notebook and now I cannot activate LR6 anymore.
The error message is the serial number is already i use by the maximum allowed computers. You need to deactivate another
computer within 30 days to use this product. I have also tried the steps in this 19 pages chat 🙂
- deactivating and uninstall the instance on my old notebook
- trying to deactivate devices in my profile (none are listed)

With running in circles I mean desperately trying to find someone (mail, chat) on the adobe website to get in touch with. But this is impossible. Either the product is not listed anymore, the chat feature (mentionned and print screened a little further up in this chat) is only available for those having a paid plan. I stumbled over this chat rather late...
Thanks for coming back.
Barbara

 

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Adobe Community Professional ,
Apr 29, 2022 Apr 29, 2022

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- deactivating and uninstall the instance on my old notebook

Can only be done by a CHAT with Adobe support. Or See Correct answer!
- trying to deactivate devices in my profile (none are listed)

Can only be done by a CHAT with Adobe support. Or See Correct answer!

-desperately trying to find someone (mail, chat) on the adobe website to get in touch with.

It seems only Carissa Massongill is willing to Reset Activations for Lr6 users, By a Private Message!!

Unless you Chat and strike a sympathetic employee that understands LR6 Activations.

-the chat feature is only available for those having a paid plan.

If you have an Account with Adobe, which you would, having registered Lr6 when first installed, then you do not need a 'Paid' Plan to have Activations Reset.

 

Regards. My System: Lr-Classic 11.3, Photoshop 23.3, ACR 14.3, Lightroom 5.3, Lr-iOS 7.0.2, Bridge 12.0.1, Windows-10.

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New Here ,
Apr 28, 2022 Apr 28, 2022

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Hello,

did you deactivate you LR6, please? I am looking for hints. 

 

 

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LEGEND ,
Apr 28, 2022 Apr 28, 2022

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The message marked as "Correct" has the answer.

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