P: Activation or Deactivation versions of Lightroom 6

Community Beginner ,
Sep 02, 2021 Sep 02, 2021

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Hello,

I have installed LR 6 on new machine. I can't activate it unless deactivated on other machine. So on other machine I did "Sign out". There is a message - "it will deactivate LR on this machine" - I clicked OK. Still can't activate. On my Adobe account there is nothing under Plans and payment->Activated devices.

So haw can I use a product on new machine? I know LR 6 is quite old, but still it is something I purchuased and I want to use.

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correct answers 1 Correct answer

Adobe Employee , Sep 09, 2021 Sep 09, 2021

Please private message me your Adobe ID and serial number. If you're unable to private message me, please tag me in a reply below. 

 

Thank you for your patience to anyone who has reached out directly for help regarding Lightroom 6 Activation/Deactivation. Due to the high volume responses are taking longer than expected. 

Best, 

Careeee

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Adobe Community Professional ,
Jun 02, 2022 Jun 02, 2022

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Sorry to hear of the troubles. However, trying to use a cracked version of Adobe software has its own problems – it is not only illegal, but it is also unsafe and people have had lots of issues...

 

When transferring ownership of a valid perpetual license, Adobe has outlined a process which should be followed by both the buyer and the seller. This ensures the transfer is legally complete and the buyer can be recognized as the new owner:

 

https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

 

As you pointed out, this is no longer a concern with any subscription-based product.

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Community Beginner ,
Jun 02, 2022 Jun 02, 2022

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The problem is, that the software was allowing me to activate back in 2019 - also in 2021, when I had to reinstall.

 

Another problem to my eyes is, that this "transfer licence" stuff is something you do not know until someone tells  you or you actively search for it.

At least the details of the "actual" licence owner should be published to the one owning the hard copy, so he is able to report the person to local authorities. At least he should be able to answer why he is not owning the hard copy of the software anymore, but claiming to be the official owner. Quoting "preventing personal data" seems weird in a fraud (?) case.

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Adobe Community Professional ,
Jun 02, 2022 Jun 02, 2022

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Well, owning the hard copy doesn't really mean anything. It's just media. And it's optional.

 

For well over a decade, getting a disc or box with an Adobe software license has not been necessary, or often even possible... There are also tons of counterfeit boxes that you'd be challenged to tell the difference from real.

 

In other words, license ≠ media.

 

But you're right that it's a mess to try to successfully & legally buy a secondhand product which is why it's not recommended.

 

Lastly, as far as Adobe revealing to anyone the personal information of a license owner based on a given serial number is likely a breach of privacy laws, but possibly could be brought with a proper court order.

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Participant ,
Jun 02, 2022 Jun 02, 2022

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Could not agree more. Licensing is another word for legal ripoff. Adobe
is a master at it. They take away the choice to license or buy outright.
greedy grasping multinationals who care only about how many more
millions of $'s they can make

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New Here ,
Jun 06, 2022 Jun 06, 2022

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In case this helps anyone, I was having trouble with this too but managed to fix it.

 

It was really bad trouble reinstalling LR6 actually because it turns out that although the app is 64 bit, the installer is 32 bit. So that means downgrading from MacOS Catalina to Mojave, though it should theoretically be possible to upgrade again after finishing with the installer.

My initial loss of LR6, by the way, was caused by installing Creative Cloud and then logging in to an enterprise CC account for Photoshop. CC somehow took over my LR6 and insisted on rebranding it to LR2015.CC and declaring it unlicensed and function-limited (no develop mode). Uninstalling that CC did not solve this and I was left with an unusable LR.

 

Anyway, the answer that actually worked, after downgrading MacOS was this:

1. Install the LR6.0 as originally purchased.

2. Install the 6.14 patch.

Note: don't download the latest LS11 that's available from Adobe until August 2022, it's 6.12 and won't accept the patch.

3. Make a clean install of the Creative Cloud app.

4. Then run LR6. The activation part that had been saying "please connect to the internet" seems to find its way via the Creative Cloud app.

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