Copy link to clipboard
Copied
Posted by:
Update (Dec 2024): With the new release, it is no longer necessary to perform Generative Remove Operations prior to Cropping.
Update (August 2025) With the new release, the Generative Remove Engine has been updated.
See this video for details: https://www.youtube.com/watch?v=YwpUX4b6igY
Copy link to clipboard
Copied
Since no explanation is given by the program when it happens, there is no way to do anything on our end. The guidelines cover a LOT of things, so we are supposted to guess based on a mountain of things? LR or PS aren't free social media apps where the user has no intrinsic right to have their work posted. LR & PS are tools for professionals that we pay for. I would expect them to work at least as good as those from social media platforms.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
same here
what is crazy , even a normal headshot or a full clothed person it says a breached the guidelines !!!!
what i do is , i copy the layer..... delete the person till the ai do the job.....
Copy link to clipboard
Copied
La eliminacion de personas no funciona correctamente.
Copy link to clipboard
Copied
@ANMAZO: "Deleting people is not working properly."
Please attach full-resolution screenshots (not phone pics) showing the *entire* LR window with the selection you've made and then the results.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hi- I'm consistently getting a "we've encountered an issue and can't complete your request at this time. Please try again later"
Anyone else?
Copy link to clipboard
Copied
@Bill LeTourneau: " "we've encountered an issue and can't complete your request at this time. Please try again later"
That uninformative error message indicates that Generative Remove is unable to contact the Adobe servers. Sometimes firewalls and anti-malware / anti-virus utilities incorrectly block some network requests from LR. Try these troubleshooting steps:
- Temporarily disable all the firewall / anti-malware on your computer. If that solves the problem, then add a specific exclusion for LR to the firewall's rules.
- Connect to another network, preferably one serviced by a different ISP. E.g. a Wifi connection of a neighbor, a coffee shop, work, or your phone's hotspot. Sometimes the routers in these networks block LR's requests, especially in authoritarian countries like China.
Copy link to clipboard
Copied
Funktioniert schon mal sehr gut, wenn ich allerdings gegen den blauen Himmel fotografiert habe und z.B. Äste entfernen möchte, dann bleibt am Ende der KI-Retusche ein etwas dunkleres Blau zu sehen, sodass erkennbar ist, wo die Retusche stattgefunden hat.
Copy link to clipboard
Copied
Manchmal passiert das wenn man vorher eine Maske gemacht hat die z.B. den Himmel veraendert. Was in dem Fal hilt ist alle Masken zu loeschen und zuerst das Remove tool zu verwenden. Du kannst die Masken vorher kopieren und nach dem Remove tool wieder anwenden, musst also nicht von Vorne anfangen.
Copy link to clipboard
Copied
@Jörn30508673pbag: "I have taken a photo against a blue sky and want to remove branches, for example, then at the end of the AI retouching a slightly darker blue remains"
@DavidH77: "Sometimes this happens if you've previously created a mask that, for example, changes the sky. What helps in this case is to delete all masks and then use the Remove tool. You can copy the masks beforehand and reapply them after using the Remove tool, so you don't have to start from scratch."
Alternatively, you can simply do the menu command Settings > Update AI Settings to recompute the AI mask.
But if you haven't applied Remove on top of an AI mask, please attach a full-resolution JPEG exported from the unmodified original photo (not a screenshot).
Many have observed here that the replacements made by Generative Remove sometimes don't match the photo's tone or noise. To get better matches, these techniques sometimes help:
1. Adobe recommends applying Denoise before Remove. This can reduce the noise, making it more likely the replacement will match.
2. Try making a larger selection, even including the entire background.
3. Sometimes there's a distinctly visible boundary where the tone or noise don't match. You can often use the heal tool around the boundary to get better feathering and make it less noticeable -- apply Heal in small brush strokes. Or use a Brush mask with maximum feathering, dropping local Texture, Clarity, and Sharpness to their minimum values. Sometimes, making a very raggedy selection around the object makes the boundary less noticeable.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hi, I would like to know if there is possible that remove tool can use reference photo to remove unwanted people in photo.
The case is I took a series of photos, ex:
Photo A: comes with me and scenery but there are some unwanted passers-by in it.
Photo B: comes with only scenery without any passers-by in it.
Can I use photo B as reference photo to use remove tool in photo A?
Means the generative AI can generate missing spot same as reality (photo B).
Thank you.
Copy link to clipboard
Copied
@Alluring_customer15D5: "Can I use photo B as reference photo to use remove tool in photo A? Means the generative AI can generate missing spot same as reality (photo B)."
Generative AI wasn't designed for that. You can use Photoshop's older tools to do it, e.g.
Copy link to clipboard
Copied
Could we please either have a bigger more obvious indicator that generative fill is on OR else the ability to turn it off without losing current selections. It is a pain in the proverbial to select a score of e.g. dust spots on scanned slides and then notice AI is box-ticked so one either waits and waits and waits for AI you don't need, or else have to reselect everything.
And why is it only the first object where Adobe says "No, I know better, you wanted to delete *this* area, not the one you actually marked?" Everything else it appears to process as marked, but not the first. Annoying!
Copy link to clipboard
Copied
[This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]
@defaultt4hs2n2vd37h: "Could we please either have a bigger more obvious indicator that generative fill is on"
Are you referring to this?
"And why is it only the first object where Adobe says "No, I know better, you wanted to delete *this* area, not the one you actually marked?" Everything else it appears to process as marked, but not the first."
Uncheck Detect Objects -- it doesn't work well, especially with skinny objects and along the edges of photos.
Copy link to clipboard
Copied
Anyone else having this error? I can't use AI in lightroom at all. I have tried updating, restarting, and still cant' use. Going back to pulling into photohsop which is annoying when you get used to doing it in lightroom Anyone else?
Copy link to clipboard
Copied
@Jess35474710fnty: "Some Remove settings need to be updated"
These symptoms can occur when LR can't write the .lrcat-data file for some reason, either because LR has corrupted it or there is a permissions issue. LR stores computed masks in that file. Try these steps:
1. In LR, do Edit > Catalog Settings > General > Show. That will open Windows File Explorer on the current catalog folder.
2. Exit LR.
3. Move the file <catalog>.lrcat-data to the Desktop.
4. Start LR.
5. In Library Grid view (not Loupe view), select all photos and do Photo > Develop Settings > Update AI Settings. That will recompute all the AI masks, which could take a while.
Copy link to clipboard
Copied
I got to 'catalog' and not sure if you mean the most recent catalog file or what. As there are updated catalog files. Does it matter which one?
Copy link to clipboard
Copied
@Jess35474710fnty: "I got to 'catalog' and not sure if you mean the most recent catalog file or what. As there are updated catalog files. Does it matter which one?"
You're deleting the file <catalog>.lrcat-data (where <catalog> is the name of your catalog). If you're not seeing the file extension ".lrcat-data", you'll need to set the option in Windows File Explorer or Mac Finder to show file extensions (which in general is good practice).
I've attached a screen recording showing the precise steps on Mac -- it will look nearly identical on Windows.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
Copy link to clipboard
Copied
I tried to remove a person and both set of AI did absolutely nothing.
Copy link to clipboard
Copied
@brienr2018: "I tried to remove a person and both set of AI did absolutely nothing."
1. Uncheck Detect Objects -- it doesn't work well, especially with skinny objects and along the edges of photos.
2. See this short article for how to remove objects more reliably:
https://www.lightroomqueen.com/generative-remove-replace/
Most complaints about Remove are addressed in the article. But if it doesn't help, please attach a full-resolution JPEG exported from the unmodified original photo (not a screenshot). With nearly every one of the many dozen problem photos posted here, we've been able to show how to quickly remove the desired objects.
Copy link to clipboard
Copied
really, really, awful for stars, milky way and aurora replacemnet when i just attempted to remove a power line - .also in removing something to match the Bokeh in portraits - the result is awful. Better taking clean shots than dealing with this.
pointless paying monthly for this. I'll be keeping a look out to see if this comment is deleted.
Find more inspiration, events, and resources on the new Adobe Community
Explore Now