P: Missing Profiles can cause presets not to appear in the UI

[Guest]

Hello everyone,

I'm having hard time trying to install this presets... I use lightroom from many years but I can not get around this problem. I've tried everything:
-checked and unchecked Show Partially Compatible Develop Presets (final state: checked)

-checked and unchecked Store preset with catalog (final state: unchecked)

-reset prefs

-delete prefs

-reinstall Lightroom Classic from CC

-check visibility on +>manage presets...

-tried to delete the folder of Settings and add then again

Here's the LINK to PRESET maybe you can help me.

Adobe Lightroom Classic v10.2 Camera Raw 13.2

Thanks

{Moved from Lightroom Cloud to Lightroom Classic Forum by Moderator} 

[heatherc37673344]

Here you go!

[John R Ellis]

The Develop preset "Heather Cook Film Preset" refers to the profile "Pro400H +1 Normal Noritsu", while the profile you uploaded is named "Pro400H Noritsu Normal EXP +1".   

Does the profile referenced by the preset, "Pro400H +1 Normal Noritsu", appear in your profile browser?  If so, please upload that. If not, then that explains why the preset isn't appear in the Presets panel (due to the bug in LR).

[heatherc37673344]

Oh it does not! How interesting. But it doesn't work when I try  to create a preset with the profiles I have though

[heatherc37673344]

Ok I tried again just now and it works. That must be the reason! Thank you!

[DdeGannes]

At Heather, please use the icon indicated to insert images files so they appear in the body of the post so others can view while reading. Thanks.

[heatherc37673344]

Doesnt' look like I can edit the original message, but here are the images:

[rafaelac51213346]

Hi There!

Today was the first time I bought a developer preset and I just can't get the presets on Lightroom.

In fact, I bought two packages from 2 different developers and none of them showed up on my Lightroom.

Both preset install applications say the installation was completed.

I already closed Lightroom, reopened it, restarted the computer but still nothing new shows up on Lightroom.

I checked the developer preset file and it's empty!

I'm sooooo frustrated. I've been trying to get those presets on Lightroom for 4 hours already!

Please please please help!

{Thread title edited by Moderator}

[Colin Holgate]

There re two Lightrooms now. Which preset was it, and which Lightroom? If it's the older Lightroom (that is now called Lightroom Classic CC), which version are you using?

Thanks.

[rafaelac51213346]

I'm using Lightroom Classic CC 7.0.1 (the newest version).

Thank you!

[Colin Holgate]

Which preset? While you're answering, I'll try any preset I can find. Also, Mac or Windows?

[rafaelac51213346]

Phil Chester Presets and also VSCO film Presets.

I have a MAC.

Thank you so much!

[Colin Holgate]

Don't get excited! I know almost nothing about Lightroom. But I'm good at figuring out issues.

Will let you know how I get on.

[Colin Holgate]

While expert cmgap hopefully solved your problem! I figured out that I needed to be in the Develop tab, and find User Presets, and expand that, to find the preset I had added.

It took me a while because my selected image had been deleted. Got there sooner after importing a new image.

[cmgap]

That was quick Colin!

In the Develop module under Develop presets > User Presets at the bottom of the list > Right-click and create New Folder > Import Presets to new folder.

The Op said that the install ran and was successful. It's possible / likely that the purchased presets will need to be moved into the Develop Presets folder manually.

[Colin Holgate]

Did I mention the bit about being good at figuring out problems?...

I do have both versions of Lightroom installed, and I have Lightroom knowledgeably Adobe buddies, but I'm not a typical user. I found a lot of the steps a bit confusing, but found enough pages complaining about that to figure it out.

I saw the stuff about manually installing, and I'm skeptical. For my test I found a free preset, and I doubt that the paid for presets would be harder to install.

[cmgap]

Purchased presets will not be migrated when upgrading Lr. If you purchase presets and use them regularly (I don't) it's useful to know where they are so that you can go into the previous version and physically move them.

In the Preferences > Presets > Show Lightroom Presets clicking on this button will open the folder where all of the presets are stored.

[Colin Holgate]

"migrated" suggests going from Classic to the new CC. Is there really migration from old Lightroom to Classic Lightroom?

[cmgap]

Substitute the word migrated with moved... When updating, Lightroom will not move purchased presets for you. You need to move them yourself or reinstall them using the method you described. And it's true that it's not any different if it is free or purchased.

[Colin Holgate]

So, it's a matter of:

I have the latest version

I installed presets

versus:

I had the old version, installed presets

Updated, now no presets

rafaelac51213346  will fill us in!

[rafaelac51213346]

I didn't have the older version. This is a new computer and I downloaded the newest version. It wasn't a backup either.

So I don't know if the presets would migrate/move after an update.

Thank you so much for all your help!

[defaultst2pwxjsrhii]

Thank you so much! I had the same problem and you helped me 🙂

[cmgap]

Can you try this... Go into Preferences and if the Store Presets is checked as shown, uncheck it, quit and reopen Lr. Let us know if you see your VSCO presets.

[rafaelac51213346]

Yayyyyyyy it worked!!!

WOW!!!

Thank you so much!!!

[cmgap]

Glad that worked! Keep in mind If your presets have ‘gone missing’, that checkbox is likely the reason.

[mariam77]

Hi there,

I'm also having trouble accessing my newly installed VSCO Lightroom presets and I'm wondering if anyone can help. (I've already contacted VSCO's customer support with this issue but sadly they've been pretty much useless, and being that I purchased this product about a week ago and have not yet been able to use it, I'm pretty frustrated.)

I've been able to successfully download and install the product to my computer, my trouble is that even after being told that the product has been successfully installed, the presets are nowhere to be found once I open Lightroom. I've tried downloading and installing the product multiple times as well as relaunching Lightroom multiple times but I have not once seen my product/presets appear anywhere in the Develop panel or otherwise.

As you've recommended, I've also already checked to make sure that my presets are not being stored with my catalog, so I am positive that that is not the issue.

Any help would be so greatly appreciated!!!