P:(Windows Only): Select Subject or Select Sky: Error message "Something went wrong"

[ludovicr84780285]

With the new update, when using  Select Sky or Select Subject, i get an unexpected error message saying something went wrong and the request could not be completed.

[Rikk Flohr: Photography]

We've reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe or Apple?

[anthonym39116038]

1.  No dialog, just closes Lightroom CC
2. Trying using the me.com domain suffix instead, I think that what was it was sent under.
3. I get both an Adobe reporter and an apple crash report (but never both at the same time, its just either). 

[Rikk Flohr: Photography]

I haven't seen a crash come through yet for the me.com version either.  Looks like your subscription is at mac.com though. I don't see a report at either address.  Can you crash again and attempt to resend one?

[anthonym39116038]

This is still happening. I did install the MacOS 11.6.1 update to make sure I am up to date, but now the adobe crash reporter never shows up to send a crash. It's always the apple crash reporter. 

[anthonym39116038]

Okay, I actually was able to get the Adobe crash reporter to appear and just sent a report. Should be under the same email as my account here.

 

[Rikk Flohr: Photography]

I am still unable to locate any crash reports under that email. 

Please go to Help>System Info… and get us the exact installed version number of your software. I want to confirm everything before investigating further. 

[anthonym39116038]

Here are the export of the system info

Lightroom version: 5.0 x64 (emulated) [ 20211012-0002-a1240ed ] (Oct 12 2021)
NGL Version: 1.27.0.12
WF Version: 4.0 8176236
VF Version: 0.1.36.2
HIL Version: 40400
Operating system: macOS
OS Version: macOS 11.6.1 (20G224)
Application architecture: x64 (emulated)
Computer model: Macmini9,1 / Apple M1
Logical processor count: 8
Processor speed: 2.4 GHz
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 602.3 MB (7.3%)
Virtual memory used by Lightroom: 9,759.2 MB
Memory cache size: 1,781.5 MB
Internal Camera Raw version: 14.0 [ 950 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2
Camera Raw virtual memory: 914MB / 4095MB (22%)
Camera Raw real memory: 0MB / 8192MB (0%)
Displays: 1) 2560x1440

Graphics Processor Info: Metal: AMD Compatibility Mode
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU3, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: /Applications/Adobe Lightroom CC
Settings Folder: /Users/******/Library/Application Support/Adobe/Lightroom CC
Library Folder: /Users/******/Pictures/Lightroom Library.lrlibrary

Let me know if you need anything elase

[anthonym39116038]

I keep trying to post my system info but it keeps being marked as spam 😞

[anthonym39116038]

Lightroom version: 5.0 x64 (emulated) [ 20211012-0002-a1240ed ] (Oct 12 2021)

I think this is the version I have ^^

[simonsaith]

For starters, please share your Lightroom>Help>System Info..., particularly the type of GPU card and driver version.

[MasterLaz]

Lightroom version: 5.0 x64 [ 20211012-0002-a1240ed ] (Oct 12 2021)
NGL Version: 1.27.0.12
WF Version: 4.0 8176236
VF Version: 0.1.36.2
HIL Version: 40400
Operating system: Windows 10
OS Version: Windows 10 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: HP HP Spectre x360 Convertible 13-ae0xx / Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz
Logical processor count: 8
Processor speed: 1.9 GHz
Built-in memory: 16229.3 MB
Real memory available to Lightroom: 16229.3 MB
Real memory used by Lightroom: 1729.6 MB (10.6%)
Virtual memory used by Lightroom: 1859.7 MB
Memory cache size: 1638.7 MB
Internal Camera Raw version: 14.0 [ 950 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 828MB / 8114MB (10%)
Camera Raw real memory: 829MB / 16229MB (5%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes

Graphics Processor Info: DirectX: Intel(R) UHD Graphics 620 (22.20.16.4771)
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU3, hard: success, soft: fail_insufficient_driver, al: No, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\MasterLaz\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\MasterLaz\AppData\Local\Adobe\Lightroom CC\Data

[simonsaith]

@MasterLaz This is helpful. It shows that you have a Intel(R) UHD Graphics 620 with a pretty old driver version 22.20.16.4771. The latest version is 30.0.100.9955. See 

https://www.intel.com/content/www/us/en/search.html?ws=text#t=Downloads&layout=table&cf:Downloads=%5... 

[shygirlsayshi]

@MasterLaz I had the same issue. My system said my drivers were up to date but the manufacturer didn't have the newest drivers. I had to manually bypass the manufacturer's lock on my graphics card to update them to the newest driver.

[anthonym39116038]

These solutions only for for Windows,which I reported is happening on Mac and therefore not relevant as our OS is up to date. Can we please get some solutions for MacOS versions?

[epic_Swirl98A4]

Since installing Monterey I can't find the slider panel when masking. I can use the new masking features but unable to make any adjustments to them as the adjustment panels are not visible or not there.

I'm new to Apple computers and I'm using an iMac 24 16GB 

Thank you in advance

[simonsaith]

@anthonym39116038 First of all, which version of macOS do you have? Could you share your Lightroom>Help>System Info..., without which we cannot offer any suggestions. Thanks.

[anthonym39116038]

I've already posted it earlier in this thread. I believe it's on page 1. 

[simonsaith]

Saw it now. It looks like a crash happened somewhere deep in bowels of mac MPSKernel. It could be an Apple issue.

MPSKernel = standard interface for Metal Performance Shaders kernels.

[simonsaith]

The machine really has only 8GB of RAM (Mac Mini M1)?

[anthonym39116038]

Yes. It's a base Mac mini of the new apple silicon line. It's been fast and very responsive prior to this update. And meets the requirements for Adobe. M1 Mac's only come in 8GB or 16GB at this time. 

[defaultphcifgsipk6g]

Same problem here with the "select subject" on the mobile.

[anthonym39116038]

Any update? It seemed like you said you found something but have not elaborated further on. 

[anthonym39116038]

Hi I see this thread was modified to say windows only and to start a new thread. This was originally a separate thread but y'all merged it with this thread. Do I have to start a new one all over again or can you unmerge it? 

[simonsaith]

@anthonym39116038 It could be a sympton of your system running out of RAM that leads to some crash in Apple component. One thing you could try is updating your machine to the latest macOS 12 to see if it makes a difference. 

[simonsaith]

@anthonym39116038 I have an Adobe colleague who has a Mac mini (M1, 2020) on macOS 11.6,  but it has 16GB of RAM. He is able to follow your select subject script and could not reproduce the crash.

According to Google search, it seems that Mac mini (M1, 2020) has memory that is integrated into the Apple M1 chip and can't be upgraded. You can configure the amout of RAM in your Mac mini only when you purchase it.