P:(Windows Only): Select Subject or Select Sky: Error message "Something went wrong"

[ludovicr84780285]

With the new update, when using  Select Sky or Select Subject, i get an unexpected error message saying something went wrong and the request could not be completed.

[John R Ellis]

"I have tried running without GPU"

Unfortunately, Select Subject and Sky don't respect the setting Preferences > Performance > Use Graphics Processor. If they did, then as a workaround for those with old drivers, they could turn off the graphics processor.  Please add your vote and constructive opinion to this feature request:

https://community.adobe.com/t5/lightroom-classic-ideas/p-select-sky-and-select-subject-should-obey-p...

[sarfrazm72676004]

Lightroom Classic version: 11.1 [ 202112022200-7fd1f998 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19043
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2.9GHz
SqLite Version: 3.36.0
Built-in memory: 16292.2 MB
Real memory available to Lightroom: 16292.2 MB
Real memory used by Lightroom: 2296.2 MB (14.0%)
Virtual memory used by Lightroom: 2780.0 MB
GDI objects count: 643
USER objects count: 2129
Process handles count: 1741
Memory cache size: 96.5MB
Internal Camera Raw version: 14.1 [ 993 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 900MB / 8146MB (11%)
Camera Raw real memory: 1063MB / 16292MB (6%)
System DPI setting: 192 DPI
Desktop composition enabled: Yes
Displays: 1) 3200x1800, 2) 1920x1080
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: Yes

Graphics Processor Info:
DirectX: Intel(R) HD Graphics 620 (21.20.16.4565)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\2021 rugby\LR Rugby 2021\LR Rugby 2021-v10-v11.lrcat
Settings Folder: C:\Users\mian\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

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AudioDeviceIOBlockSize: 1024
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AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
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Direct2DEnabled: false
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GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) HD Graphics 620
GL_SHADING_LANGUAGE_VERSION: 4.40 - Build 21.20.16.4565
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.4.0 - Build 21.20.16.4565
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[GoldingD]

DirectX: Intel(R) HD Graphics 620 (21.20.16.4565)

So, way out of date, at intel, 30.0.101.1191 is listed as latest.

[davidfhunt]

Same thing with me. I have the latest graphics driver availabale for my laptop. 

Strangely, the select sky or subject works fine in Photoshop but not in LR, so what has Adobe done differently in these two applications?

[BobRazowski]

Lightroom team. Please.

You already know that with drivers updated, the problem persists.

Please stop putting the work on end users (and paid suscribers), asking them to play with their drivers, and start to rethinlk about your control quality.

I have an ADM 5600XT, more than enough for this usage I think, of course, drivers are up to date. And RANDOMLY I have to face this unknown error. So please, do your work and fix this.

Working in a software company, I have never seen this kind of behavior, ignoring real customer issues so much time.

This is just unacceptable.

Regards,

[GoldingD]

---

@BobRazowski wrote:

Lightroom team. Please.

You already know that with drivers updated, the problem persists.

Please stop putting the work on end users (and paid suscribers), asking them to play with their drivers, and start to rethinlk about your control quality.

I have an ADM 5600XT, more than enough for this usage I think, of course, drivers are up to date. And RANDOMLY I have to face this unknown error. So please, do your work and fix this.

Working in a software company, I have never seen this kind of behavior, ignoring real customer issues so much time.

This is just unacceptable.

Regards,

---

From an earlier reply, and yes I may be missing one, this discussion has gotten rather long, You posted:

Graphics Processor Info:
DirectX: AMD Radeon RX 5600 XT (30.0.13025.5005)

Release Date: 12/3/2021

Now going to AMD, I find the latest  driver (Windows Driver Store) is Version 30.0.14011.3017

So, no, not latest version installed. Mind you, the release notes do not mention LrC at all (they rarely do), Also, as I am not a AMD user, I find that I am a bit poor at finding those drivers (NVIDIA websites are a lot easier to work with) so I might have that wrong.

see; https://www.amd.com/en/support/kb/release-notes/rn-rad-win-21-12-1

[Tim225429855qwj]

Well said, Bob R.. I'm dumbfounded by this development. Not making this snag go away is the epitome of arrogance by the folks at Adobe. It's downright awful customer service. Shocking, really.

[shygirlsayshi]

Today I updated to the new Lightroom CC version with the new masking options. Regardless of the photo selected I continually get an error message that "Something went wrong" and "There was an unexpected error and your request could not be completed"

Anyone else having this issue? Is there a fix to this?

Screenshot of error message attached.

[anthonym39116038]

Same here. Using desktop and selecting sky causes a crash on my Mac version. Using it on mobile does work but sometimes crashes the mobile app. Adobe needs to fix this asap

[robertf20639707]

I'm also seeing the same error occurring with all pictures. Current Windows-10 system with Intel integrated graphics, latest driver is installed.

[Divergent Lish]

The ai subject and sky features are not working for me. Ive tried using different types of pictures, using a jpg picture, brightening the picture first. I have plenty of storage space on my computer especially after deleting all my apps and reinstalling only lightroom. im stumped no one else seems to have this problem.

[Rikk Flohr: Photography]

Investigating

[Rikk Flohr: Photography]

@shygirlsayshi 

I'd like to collect a diagnostic log from you:

For LrDesktop

Go to Preferences

Account Section

Hold down the [Opt/Alt] key to make [Mini Report] button appear.

When you have it ready, post back here and I will collect it. 

[shygirlsayshi]

@Rikk Flohr: Photography The generated file type is HTML which it will not allow me upload. I switched the file type to PDF and it says that PDF is also not a supported file type to be uploaded here. Any suggestions on how I can get you this file? Thanks!

[Rikk Flohr: Photography]

I will direct message you.

[bclark.design]

I'm having the same issue. I would love to use this tool, but it just doesn't want to work for me.

[simonsaith]

It would be helpful to show Lightroom>Help>System Info... and share the type of GPU card and driver version that you have.

Please follow https://helpx.adobe.com/lightroom-cc/kb/troubleshoot-gpu.html#solution-4 to update your system with the latest  GPU drivers from the respective vendor.

[Rikk Flohr: Photography]

Can you confirm your video card?  Is it Intel(R) HD Graphics 520 (21.20.16.4821) card?

[shygirlsayshi]

@Rikk Flohr: Photography Correct, that is my video card.

[shygirlsayshi]

@simonsaith  Here is the requested info.

Lightroom version: 5.0 x64 [ 20211012-0002-a1240ed ] (Oct 12 2021)
NGL Version: 1.27.0.12
WF Version: 4.0 8176236
VF Version: 0.1.36.2
HIL Version: 40400
Operating system: Windows 10
OS Version: Windows 10 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: HP HP Pavilion x360 Convertible / Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
Logical processor count: 4
Processor speed: 2.4 GHz
Built-in memory: 8112.4 MB
Real memory available to Lightroom: 8112.4 MB
Real memory used by Lightroom: 2194.3 MB (27.0%)
Virtual memory used by Lightroom: 4399.9 MB
Memory cache size: 988.1 MB
Internal Camera Raw version: 14.0 [ 950 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1157MB / 4056MB (28%)
Camera Raw real memory: 1161MB / 8112MB (14%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1366x768
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes

Graphics Processor Info: DirectX: Intel(R) HD Graphics 520 (21.20.16.4821)
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: No, init: I2_GPU2, hard: fail_cached_sanity_test, soft: not_checked, al: No, dl: No
OS Media Capability: true

[Rikk Flohr: Photography]

Please see: https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?wapkw... regarding updating your video drivers. 

[shygirlsayshi]

Thank you! Thank you! Thank you! I had assumed my drivers were up-to-date but my graphics card was locked by the manufacturer and I had to override my update to get the newest drivers. Works perfectly now! Thanks for being so quick with your response!

[simonsaith]

Glad that the new Intel GPU driver helps your case.

[MasterLaz]

Same here, getting the same error message.   I checked all of my drivers for updates and it hasn't helped.  Anyone else finding this?

[anthonym39116038]

I was excited to use the new masking features introduced but it is unusable on Desktop. This dampens any gains from teh ne wfeatures since limits what Lightroom CC can do. 

Summary

Selecting new mask options on Lightroom CC Desktop crashes the app

Setup

• Hardware: Mac Mini M1, 8GB
• OS: MacOS 11.6
• Lightroom CC v5 (Desktop)

Repro Steps

1.  Open Lightroom CC
2. Select a photo
3. Create a new mask
4. Select "Select Subject"

----> Actual Result: Lightroom closes (crash). Opening up Lightroom prompts to send report to Adobe and no solutions are found. 

Note:

• This happens 100% of the time on desktop Lightroom CC. 
• Work around is to do new masks on mobile. However Mobile Lightroom still crashes (I'd say 20% of the time) when selecting this option. 
• Performing workaround on mobile syncs to cloud and displays on desktop. But attempting to edit or create a new mask crashes the app still

Please fix this asap. I would revert back to Lightroom CC Desktop v4.4 but then anything I edit on mobile would be unsupported edits and would lose them on desktop since you cann't downgrade on mobile app versions.