P:(Windows Only): Select Subject or Select Sky: Error message "Something went wrong"

[ludovicr84780285]

With the new update, when using  Select Sky or Select Subject, i get an unexpected error message saying something went wrong and the request could not be completed.

[Marvelous_practice0D4C]

Lightroom Classic version: 11.0 [ 202110120910-0bccc70d ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19043
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2.4GHz
SqLite Version: 3.36.0
Built-in memory: 7986.0 MB
Real memory available to Lightroom: 7986.0 MB
Real memory used by Lightroom: 2152.6 MB (26.9%)
Virtual memory used by Lightroom: 3872.1 MB
GDI objects count: 941
USER objects count: 2977
Process handles count: 1963
Memory cache size: 0.0MB
Internal Camera Raw version: 14.0 [ 950 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1524MB / 3993MB (38%)
Camera Raw real memory: 1553MB / 7986MB (19%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: Yes

Graphics Processor Info:
DirectX: Intel(R) HD Graphics 520 (21.20.16.4542)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\tracy\OneDrive\Pictures\Lightroom\Lightroom Catalog-v11.lrcat
Settings Folder: C:\Users\tracy\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 8086
Device : 1916
Subsystem : 382817aa
Revision : 7
Video Memory : 128
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Realtek High Definition Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x38
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) HD Graphics 520
GL_SHADING_LANGUAGE_VERSION: 4.40 - Build 21.20.16.4542
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.4.0 - Build 21.20.16.4542
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_3DFX_texture_compression_FXT1 GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_robustness_isolation GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counters GL_ARB_shader_bit_encoding GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_separate_stencil GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_polygon_offset_clamp GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shader_framebuffer_fetch GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_compression_s3tc GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback GL_IBM_texture_mirrored_repeat GL_INTEL_conservative_rasterization GL_INTEL_fragment_shader_ordering GL_INTEL_framebuffer_CMAA GL_INTEL_map_texture GL_INTEL_multi_rate_fragment_shader GL_INTEL_performance_query GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_KHR_debug GL_KHR_texture_compression_astc_hdr GL_KHR_texture_compression_astc_ldr GL_NV_blend_square GL_NV_conditional_render GL_NV_primitive_restart GL_NV_texgen_reflection GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_SUN_multi_draw_arrays GL_WIN_swap_hint

[John R Ellis]

What precisely happens when you try to choose Select Sky or Select Subject?

Your System Info shows your graphics driver is five years old. Lots of people with Intel graphics chipsets are experiencing problems with Select Sky/Subject, and some have fixed the issue by updating their drivers, following these instructions exactly to do a clean uninstall/upgrade:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

[John R Ellis]

Moderators, @Rikk Flohr: Photography, please merge with the existing bug report:

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select...

[Ferdie Muller]

I have excaxtly the same problem.   

[GoldingD]

COMMON FACTOR

INTEGRATED VIDEO CONTROL DRIVER

So, from the many System Info postings, one thing stands out as common

DirectX: Intel(R) HD Graphics

and one with DirectX: Intel(R) UHD Graphics

The problem is occurring on computers that do not have a Discrete GPU, just a integrated Video control

It is not clear if the issue can be resolved by updating the Intel(R) HD Graphics driver, or rolling back the driver to previous version.

For those with Intel(R) HD Graphics, none have current driver, all out of date. I think the UHD one is also out of date. This based on Intel support pages.

Many members apparently rely on computer manufacturers in computer software or web pages to manage or download drivers as opposed to manufacturer of the video control chip (Intel). May be a warrantee concern??

Is it known if other members with similar equipment  are not having this problem?

[John R Ellis]

@Ferdie Muller :  "I have the same problem.  Could you sort it out?"

Adobe employee Simon Chen recommends above that you do a clean uninstall/upgrade of your graphics driver following these instructions exactly:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4 

At least a few people have reported that has fixed their issue. If that doesn't help, then please do the menu command Help > System Info  and copy/paste the entire contents here.

[John de R.]

I had the same issue

I also installed IoBit Driver Booster as suggested above updated whatever was possible, and Eureka, it did it for me. I can work with mask, and select subject and sky.
TOP SUGGESTION

kind regards

John

[defaulth3nb9q3wvnwo]

I get the same exact error. Works on my android phone, but LR gave me an error on the Windows laptop. I re-installed twice: same error. I then Installed LRC and it worked for one photo, now I get the same error as before in LR. I don't get why it worked once and now fails if it's related to the graphics card.

Did you fix the issue on your end, or figure out what it is?

[John R Ellis]

@defaulth3nb9q3wvnwo , "I don't get why it worked once and now fails if it's related to the graphics card.

Did you fix the issue on your end, or figure out what it is?"

Bugs in graphics drivers can have unpredictable results. Several people have reported that updating their graphics drivers fixed the problem. Adobe employee Simon Chen recommends above that you do a clean uninstall/upgrade of your graphics driver following these instructions exactly:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4 

Two people have reported that Iobit Driver Booster installed an updated graphics driver that fixed their problem.

If these don't help, then please do the menu command Help > System Info  and copy/paste the entire contents here.

[defaultiis8vq75t9sq]

bonjour,

je n'ai jamais eu de problème lorsque je mettais à jour la version de lightroom

Avec la nouvelle version 11. j'ai un message d'erreur à chaque fois que j'ai voulu utiliser les nouveaux masques. selection personne ou selection du ciel.

Avez-vous une idée, est-ce un problème de carte graphique ou autre :

j'ai comme deuxième ordinateur un laptop HP spectre 360 processor intel core i5 Intel HD Graphics 520

Merci pour votre aide

[DdeGannes]

Check to insure your Win OS is up date.

""

The minimum system requirements for Lightroom Classic 11.0 have been updated:

• Windows 10 v1909 or later, or Windows 11.
• macOS 10.15 (Catalina) or later.""
•  

[defaultiis8vq75t9sq]

Merci pour votre réponse

je suis sur windows 10 et tout fonctionne comme avant avec la verson 11  excepté les masquages ou j'ai un message d'erreur. J'ai vu dans le fil des conversation adobe support community des personnes qui rencontraient le même souci.

Mais je ne retrouve plus ces messages.

Merci

[DdeGannes]

You are using Windows 10, what version number?

It needs to be 1909 or higher!

[defaultiis8vq75t9sq]

Merci pour votre réponse :

j'ai copié la version que j'ai de windows 10 et c'est tout à fait à jour, il me semble

Édition        Windows 10 Famille

Version       21H1

Installé le    ‎27/‎12/‎2020

Build du système d’exploitation       19043.1288

Expérience Windows Feature Experience Pack 120.2212.3920.0

[Todd Shaner]

Try updating your graphics drivers as outlined at the below article.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

[John R Ellis]

"Try updating your graphics drivers as outlined at the below article."

...and if that doesn't help, please do the menu command Help > System Info and copy/paste the entire contents here.

[defaultiis8vq75t9sq]

Merci pour votre retour.

je vais regarder cela de plus près. La seule chose qui m'inquiète en faisant des modifications, c'est que soit pire après.

De peur d'être bloquée, j'ai préféré rester sur l'ancienne version, mais c'est vraiment dommage. Jusqu'à présent je n'ai jamais eu de souci pour mettre à jour les versions de lightroom ou photoshop...

[John R Ellis]

Did you try updating your graphics driver following the instructions in this article?

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

A number of people with Intel graphics chipsets have reported running very old drivers,  and upgrading those drivers fixed their problems with Select Subject and Sky.

Also, please copy/paste here the entire contents of the LR menu Help > System Info -- that will let Adobe know the precise versions of software and graphics drivers you're running.

[John R Ellis]

Moderators, @Rikk Flohr: Photography, please merge with the existing bug:

https://community.adobe.com/t5/lightroom-classic-discussions/p-windows-only-select-subject-or-select... 

[Abigail24092982tnbt]

Updated drivers. still wont work

Lightroom Classic version: 11.3 [ 202204051513-7a25c809 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19044
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2.5GHz
SqLite Version: 3.36.0
Built-in memory: 3503.7 MB
Real memory available to Lightroom: 3503.7 MB
Real memory used by Lightroom: 1144.4 MB (32.6%)
Virtual memory used by Lightroom: 2235.4 MB
GDI objects count: 659
USER objects count: 2106
Process handles count: 2916
Memory cache size: 214.4MB
Internal Camera Raw version: 14.3 [ 1072 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 612MB / 1751MB (34%)
Camera Raw real memory: 659MB / 3503MB (18%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1366x768
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: Yes

Graphics Processor Info:
DirectX: AMD Radeon(TM) Vega 3 Graphics (30.0.15002.1004)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\WHOLEWORDMAKERS\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\WHOLEWORDMAKERS\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 1002
Device : 15d8
Subsystem : 8706103c
Revision : c4
Video Memory : 498
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speaker (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x38
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 0
GL_ACCUM_BLUE_BITS: 0
GL_ACCUM_GREEN_BITS: 0
GL_ACCUM_RED_BITS: 0
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon(TM) Vega 3 Graphics
GL_SHADING_LANGUAGE_VERSION: 4.60
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.6.14800 Compatibility Profile Context 22.3.1 30.0.15002.1004
GPUDeviceEnabled: false
OGLEnabled: true
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[Bigbilldid]

Bonjour, j'ai un messsage d'erreur lorsd e l'utilisation du masque ciel, qui peut m'aider?

Didier

[@MNiessenPhoto]

Quel est le message d'erreur et quand apparaît-il ?

Michaël

_____________

Michael Niessen - Photographer, photo-editor, educator

[Bigbilldid]

Le message est "Une erreu est survenue". Son apparition est aléatoire, parfois pas de probléme et parfois il apparait, comprends pas !

[defaultrx459vxcwokx]

Olá, estou com um problema depois na nova atualização do Lightroom, pois não estou conseguindo usar a nova ferramenta de seleção de assunto, e até mesmo a seleção do céu.

Ocorre um erro e não me oferece nenhuma solução.

A única mensagem que aparece é: 

Ocorreu um erro inesperado e sua solicitação não pode ser concluída.

Como podem me ajudar?

[John R Ellis]

@defaultrx459vxcwokx, did you try updating your graphics driver following the instructions in this article?

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

A number of people with Intel graphics chipsets have reported running very old drivers,  and upgrading those drivers fixed their problems with Select Subject and Sky.

Also, please copy/paste here the entire contents of the LR menu Help > System Info -- that will let Adobe know the precise versions of software and graphics drivers you're running.