Quit Lightroom Classic.
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With the new update, when using Select Sky or Select Subject, i get an unexpected error message saying something went wrong and the request could not be completed.
With the latest LrD 7.0, LrClassic 13.0 and ACR 16.0 release, here is some additional workaround that you can try:
If you encounter GPU driver issues while using ML features in LrClassic/LrD/ACR, please try to update to the latest macOS version or if you are on a Windows machine, follow https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html to update your machine to the latest GPU driver and see if the problem resolves itself.
If the OS or the driver is not available or possible
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"Adobe is not always keeping on par with latest driver updates."
It's more likely that the recent driver from AMD is buggy. The AI masking in LR and PS is very sensitive to driver bugs.
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I had no idea it updated, it was all of a sudden not able to detect backgrounds or subjects..and if it selected anything, it would be edges of the photo instead of the subject in the center..or would tell me that there was no subject or background to detect >: O
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I seem to have the same problem. Non of the masking tools work. I get the error message "Something went wrong, an unextected error" the GPU is then disabled. I've updated to the newest driver, tried without using the Graphics Processor, checked compatibility of the graphics card etc etc, all that was suggested to solve the problem. To no avail, the issue persists. I do have the feeling we need to wait for a LrC update, from what I can remember it suddenly occurs since the last update! System info attached.
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The message was indictaing that LrC failed the GPU compatability test that's undertaken each time the app is launched. The failure occasionally occurs after an update, even though the GPU is compatible. When the failure occurs a log file is retained and effectively blocks use of some GPU based features. You can clear the log file as described in below steps.
Quit Lightroom Classic.
Locate the Camera Raw GPU Config.txt file.
The user Library folder is hidden by default in macOS X 10.7 and later releases. Use the directions here.
Manually delete the Camera Raw GPU Config.txt file.
Relaunch Lightroom Classic.
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@hendrikp3557272 wrote, "Non of the masking tools work. I get the error message "Something went wrong, an unextected error" the GPU is then disabled...I do have the feeling we need to wait for a LrC update"
"DirectX: NVIDIA GeForce GT 730 (30.0.14.7430)"
That's a nine-year-old graphics card, and as of two years ago, Nvidia is no longer fixing most bugs in its drivers:
https://www.nvidia.com/Download/driverResults.aspx/203214/en-us/
LR is constantly tripping over driver bugs, since it uses the GPU much differently than most apps (including games). So it's very unlikely future updates of LR will work with that card.
Unfortunately, LR's AI masking doesn't obey the setting of Preferences > Performance > Use Graphics Processor and it will try to use the GPU even when that setting is off. Adobe stubbornly refuses to provide an option to disable the use of the GPU for AI masking:
https://community.adobe.com/t5/lightroom-classic-ideas/p-ai-masking-should-obey-preferences-gt-perfo...
As a result, users like you with older hardware won't be able to use AI masking.
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So I had the same problem.
Lightroom was working just fine until out of the blue decided not to render object masks...at all.
I remembered an old bug, I wouldn't be surprised if it is still there, when Lightroom encountered a problem with GPU it was switching to CPU and for you to switch back to GPU you had to delete the GPU folder inside the CameraRaw folder.
So I just got there and start deleting folders. It didn't took long actually my clairvoyant abilities instantly indicated that probably the ModelZoo folder was the problem so I just deleted that and problem fixed.
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Ok so I am having the same issue after upgrading from Lightroom (where masks worked fine) to Lightroom Classic. The sky mask works fine, the subject and background masks return the error 'Something went wrong. There was an unexpected error and your request could not be completed.'
I have updated my GPU and tried deleting the Camera Raw GPU Config.txt, but no luck.
Log as follows:
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"Dedicated GPU memory used by Lightroom: 2653.6MB / 1009.5MB (262%)"
"DirectX: AMD Radeon(TM) Vega 8 Graphics (31.0.14057.5006)"
You've got a 6-year-old laptop graphics chipset with 1 GB of GPU memory, less than the 2 GB minimum in LR's system requirements. You could be tripping over the small amount of memory or a bug in the graphics driver -- though you have the latest driver from AMD, it's pretty clear that the graphics manufacturers give lower priority to fixing bugs with older hardware.
"after upgrading from Lightroom (where masks worked fine) to Lightroom Classic."
LR Classic and LR Desktop both use the same Camera Raw engine internally. It's likely that when you switched, you went from a slightly older version of the Camera Raw engine to a newer version. You could try the latest version of LR Desktop and the latest version of Photoshop / Camera Raw and see if they all behave the same with the same photos.
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please help!!! My masking is not working.
Lightroom Classic version: 12.4 [ 202306052221-b70c0975 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.22621
Application architecture: x64
System architecture: x64
Logical processor count: 24
Processor speed: 3.7GHz
SqLite Version: 3.36.0
CPU Utilisation: 2.0%
Built-in memory: 32691.1 MB
Dedicated GPU memory used by Lightroom: 3385.0MB / 4051.2MB (83%)
Real memory available to Lightroom: 32691.1 MB
Real memory used by Lightroom: 5767.9 MB (17.6%)
Virtual memory used by Lightroom: 8958.6 MB
GDI objects count: 1086
USER objects count: 3722
Process handles count: 3347
Memory cache size: 139.3MB
Internal Camera Raw version: 15.4 [ 1508 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 1514MB / 16345MB (9%)
Camera Raw real memory: 1987MB / 32691MB (6%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 3840 pixels
Displays: 1) 3840x2160
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
Graphics Processor Info:
DirectX: AMD Radeon RX 6500 XT (31.0.12027.9001)
Init State: GPU for Image Processing supported by default
User Preference: Auto
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\Tiffany\Pictures\Lightroom\Lightroom Catalog.lrcat
Settings Folder: C:\Users\Tiffany\AppData\Roaming\Adobe\Lightroom
Installed Plugins:
1) AdobeStock
2) Flickr
3) Nikon Tether Plugin
Config.lua flags: None
Adapter #1: Vendor : 1002
Device : 743f
Subsystem : 2415148c
Revision : c1
Video Memory : 4051
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Digital Audio (HDMI) (High Definition Audio Device)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 44100
Build: LR5x19
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 8
GL_ACCUM_BLUE_BITS: 8
GL_ACCUM_GREEN_BITS: 8
GL_ACCUM_RED_BITS: 8
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 32
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 8192
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: AMD Radeon(TM) RX 6500 XT
GL_SHADING_LANGUAGE_VERSION: 4.60
GL_STENCIL_BITS: 8
GL_VENDOR: ATI Technologies Inc.
GL_VERSION: 4.6.0 Compatibility Profile Context 22.20.27.09.230330
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_EXT_abgr GL_EXT_blend_color GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_texture_object GL_EXT_vertex_array GL_EXT_compiled_vertex_array GL_EXT_texture3D GL_EXT_bgra GL_EXT_draw_range_elements GL_EXT_point_parameters GL_EXT_texture_edge_clamp GL_ARB_multitexture GL_ARB_multisample GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_transpose_matrix GL_EXT_blend_func_separate GL_EXT_fog_coord GL_EXT_multi_draw_arrays GL_EXT_secondary_color GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_NV_blend_square WGL_EXT_swap_control GL_ARB_point_parameters GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_EXT_texture_compression_s3tc GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_texture_env_combine GL_ARB_texture_env_dot3 GL_ARB_depth_texture GL_ARB_fragment_program GL_ARB_vertex_program GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_env_combine3 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GL_EXT_texture_sRGB_RG8 GL_KHR_no_error GL_OVR_multiview2 GL_OVR_multiview_multisampled_render_to_texture GL_ARB_gl_spirv GL_EXT_clip_cull_distance GL_EXT_memory_object GL_EXT_memory_object_win32 GL_EXT_semaphore GL_EXT_semaphore_win32 GL_AMD_gpu_shader_int16 GL_ARB_polygon_offset_clamp GL_ARB_texture_filter_anisotropic GL_EXT_texture_compression_bptc GL_KHR_parallel_shader_compile GL_EXT_nonuniform_qualifier
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Your GPU driver dates from late March. There are more recent versiosn available that you should try.
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Select subject
ā
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With the latest LrD 7.0, LrClassic 13.0 and ACR 16.0 release, here is some additional workaround that you can try:
If you encounter GPU driver issues while using ML features in LrClassic/LrD/ACR, please try to update to the latest macOS version or if you are on a Windows machine, follow https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html to update your machine to the latest GPU driver and see if the problem resolves itself.
If the OS or the driver is not available or possible and the problem persists, then try the following workaround method as a last resort. The method provides a mechanism to allow LrDesktop/LrClassic/ACR customers to force the ML inference to always run on CPU instead of default. See details here https://helpx.adobe.com/camera-raw/kb/acr-gpu-faq.html#lens-blur.
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Please state what your specific issue is and when it started!
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@Maftei34905591gbe2, "DirectX: NVIDIA Quadro K4200 (30.0.14.7506)"
That graphics processor is 10 years old, and you have the latest driver for it. But Nvidia stopped providing bug fixes and improvements to the driver after the December 2021 release (three years ago) -- it only provides "security fixes":
https://www.nvidia.com/Download/Find.aspx?lang=en-us
LR is very sensitive to bugs in graphics drivers.
Unfortunately, Adobe inexplicably refuses to let you disable the use of the GPU for its AI masking commands, even though it's trivial to implement and would let you use AI masking (it would be sluggish but usable). So if you want to use AI masking and other AI commands, you'll have to get a new graphics card (and possibly a new computer).
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Me too Please help:
Lightroom version: 7.5 x64 [ 20240801-2320-5b173a1 ] (Aug 1 2024)
NGL Version: 1.37.0.9
WF Version: 6.4 b041ae4
VF Version: 1.0.139
HIL Version: 40409
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0
Operating system: Windows 10
OS Version: Windows 10 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: Dell Inc. Inspiron 7559 / Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
Logical processor count: 8
Processor speed: 2.5 GHz
Built-in memory: 16243.5 MB
Real memory available to Lightroom: 16243.5 MB
Real memory used by Lightroom: 3114.9 MB (19.1%)
Virtual memory used by Lightroom: 4346.5 MB
Memory cache size: 0.0 MB
Internal Camera Raw version: 16.5 [ 1953 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 878MB / 8121MB (10%)
Display: 1920x1080
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No
Graphics Processor Info: DirectX: NVIDIA GeForce GTX 960M (23.21.13.9125) - 4 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU4, hard: success, soft: fail_insufficient_driver, al: No, dl: No
OS Media Capability: true
Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\Owner\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\Owner\AppData\Local\Adobe\Lightroom CC\Data
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Me too Please help:
Lightroom version: 7.5 x64 [ 20240801-2320-5b173a1 ] (Aug 1 2024)
Graphics Processor Info: DirectX: NVIDIA GeForce GTX 960M (23.21.13.9125) - 4 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU4, hard: success, soft: fail_insufficient_driver, al: No, dl: No
OS
By @Captain Trek
You have Lightroom Ecosystem (Cloud-Based) (Lr). This is the community for Lightroom Classic (LrC).
You should post at :
Your GPU is practically ancient for Lightroom, be that Lr or LrC. And the 4 GB of VRAM is probably insufficient for AI (based on other members experience, more than what the Adobe documents are a bit muddy on)
Also:
"Graphics Processor Info: DirectX: NVIDIA GeForce GTX 960M (23.21.13.9125) - 4 GB"
So your GPU driver is old, you have v391.25, heck released back in 2018, current at NVIDIA is v561.09, Lr and LrC can be very very GPU driver dependate.
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I am having difficulty with my masking tool- it cannot detect subjects and backgrounds. When I attempt to detect a person in a portrait, the response is 'No people found.'