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Password problem on download of apps

New Here ,
Aug 29, 2024 Aug 29, 2024

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I'm trying to add my subscribed LrC and PS apps to my new Apple 24 M3 2023 iMac computer, but it won't accept my Adobe password when prompted so I can continue on with the download process. Any ideas?

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LEGEND ,
Aug 29, 2024 Aug 29, 2024

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Please verify, you already downloaded and installed the Adobe Creative Cloud Desktop App, correct?

And are you or are you not allowed to sign in to it?

 

 

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Community Expert ,
Aug 29, 2024 Aug 29, 2024

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It's likely your Apple macOS operating system - not Adobe - asking for your local admin username and password so it can install files on your hard drive.

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