Poor customer support

New Here ,
Aug 26, 2022 Aug 26, 2022

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Has anyone else had problems with Adobe representatives messing up your lightroom catalog, creating several catalogs, and being unprofessional?  Adobe has created so many lightroom catalogs for me and has lost valuable files (all the while blaming me or my computer).  Tonight, I could not access my catalog.  I called and waited one hour and 40 minutes only to be told that they would transfer me to "technical" support.  I told the man I did not want to wait any longer.  He said the wait would be 30 seconds.  Needless to say, the wait was longer than that and then the call disconnected.  I called back (twice), waited and was disconnected.....again.  Customer support sucks.    

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LEGEND ,
Aug 26, 2022 Aug 26, 2022

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Well one good thing then, your fellow members are not Adobe. And they might be able to help.

 

So, what is your LrC issue?

 

Consider including the following in your question:

  • Adobe product and version number
  • Operating system and version number
  • The full text of any error message(s)
  • What you were doing when the problem occurred
  • Screenshots of the problem
  • Computer hardware, such as CPU; GPU; the amount of RAM; etc

 

In fact you may want to post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

 

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Community Expert ,
Aug 27, 2022 Aug 27, 2022

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From Adobe (community forums):
"Currently, the community on community.adobe.com is used as a destination for customers to ask questions and engage in peer-to-peer conversations. IOW, this is a user to user support forum. The Adobe Support Community is a place to ask questions, find answers, learn from experts, and share your knowledge. Because we are a community used by people of all ages, cultures, and people at work, we carefully moderate its content".

If you have problems or need answers from other users who volunteer their time to help, do so in a discussion topic and message body, whereby you post specifics (what's the problem or issue, or the question) and provide some information about your operating system, version of the software you're asking about and steps to illustrate your problem.

If you want Adobe to be viewing what you post, there are two ways based on what you are hoping to report:

If you wish to report what you believe is a bug, you so by following these guidelines:
https://community.adobe.com/t5/photoshop-ecosystem-bugs/how-do-i-write-a-bug-report/idc-p/12932310#M...

If you wish to provide a feature request, you do so by following these guidelines (then make a request in the product forum):
https://community.adobe.com/t5/lightroom-classic-ideas/how-do-i-write-a-feature-request/idi-p/123863...

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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