How do I write a bug report?

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Adobe Employee ,
Sep 09, 2021 Sep 09, 2021

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When logging a new bug report, it's helpful to the Photoshop team when the information in the report includes steps describing how they can reproduce the bug experience. Once we can reproduce an issue, then we can start to investigate a fix. 

 

Note: If after a bit of troubleshooting we find that the bug report is in-fact not a product bug, the bug report may be moved out of Bugs and over to Discussions.

 

Find Adobe Digital Imaging Community Bug and Idea Reports

You can search the lists of bug reports and feature requests prior to logging a bug report or requesting a feature.

 Product ➡ 

Photoshop Ecosystem (Mac/Win, iOS)

Photoshop Beta (Mac/Win, Web)

Lightroom Classic (Mac/Win)

Lightroom Ecosystem (Cloud-based)(Mac/Win,

iOS/Android/Web)

Adobe Camera Raw

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iPad: Fixed

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Fixed bugs

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Desktop: Fixed

Mobile: Fixed

Web: Fixed

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Fixed bugs

Feature Requests

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Use the template below as a guide for posting the most meaningful bug reports for the team.

 

Bug report template:

Issue

  • Photoshop version
  • OS


Steps to reproduce:

  1. ...
  2. ...
  3. ...

 

Expected result
Actual result

 

 

 

Anatomy of a great bug report:

 

Issue: Provide a succinct one-line issue statement
(i.e. Photoshop does X when using a tool or plugin)

Provide Photoshop version: Help>System Info>Copy the top line with Photoshop version
Provide OS and version: macOS 12.2

Issue: Provide good steps to reproduce the behavior:
Step 1 to reproduce the issue (i.e. open a new CMYK document)
Step 2 to reproduce the issue (i.e. add layer or use tool)
Step 3 to reproduce the issue (i.e another needed step)


Expected result: Photoshop should do Y
Actual result: Photoshop does X

* Optional, but useful: Upload a Test file (can be shared through CC files or other third-party storage), screenshot, video or gif file capturing the issue

 

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Bug Unresolved
TOPICS
Cross-app workflows , iPadOS , macOS , Windows

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15 Comments
LEGEND ,
Sep 09, 2021 Sep 09, 2021

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If that's possible I suggest to automatically apply this template to Bugs conversation type.

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Adobe Employee ,
Sep 15, 2021 Sep 15, 2021

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@Kukurykus It's something we'd like to do in the future.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Explorer ,
Sep 21, 2021 Sep 21, 2021

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Please post the link to report the bug. Thank you.

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LEGEND ,
Sep 21, 2021 Sep 21, 2021

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Explorer ,
Apr 22, 2022 Apr 22, 2022

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[abuse removed by moderator]

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Explorer ,
Apr 22, 2022 Apr 22, 2022

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[abuse removed by moderator]

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Adobe Community Professional ,
May 09, 2022 May 09, 2022

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This is a poor excuse for an actual issue tracking system.

 

Before ranting about a process, it would be useful to understand how and why it works. Start here:

https://www.lightroomqueen.com/send-bug-report-feature-request-adobe/


Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Adobe Employee ,
May 09, 2022 May 09, 2022

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Hi @Asher- ,

 

Thanks for the feedback. We do use internal issue tracking systems that are not exposed publicly via this community, and this is a community-based forum where people post for help with the issues and trouble they experience while using Photoshop (and other Adobe apps).  Using this method, customers can post issues which we then log internally for fixing to be released in a subsequent release. Using our April release for example, based on customer issue reports we were able to turn around an update and provide fixes for issues experienced within 9 days (23.3 on 4/11/22 and 23.3.1 on 4/20/22). 

 

If you're referring to the community being a poor place for customers to communicate issues with Adobe, we're open to hearing your feedback on what a better communication system would be. 

 

Regards,

Pete

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Explorer ,
May 09, 2022 May 09, 2022

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The proper way to handle this is to have a public issue tracker where people can search to see if a bug has been reported, add their own comments and reports, and see what the status of the bug report is.

 

When the goal is like Adobe's to keep customers from knowing anything in order to allow Adobe to never fix bugs, this approach works just fine.

 

If Adobe were interested in fixing bugs, this setup is inexcusable to the point that someone should be fired for not setting up an appropriate interface. 

 

It is fine for Adobe to use internal issue trackers for details that are only related to the steps developers take to remedy bugs. That does not excuse the utter neglect and contempt for customers expressed by not having a proper public bug tracking system. 

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Explorer ,
May 09, 2022 May 09, 2022

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I should add: if Adobe actually demonstrated any effort or competence in fixing bugs, this would be less of an issue.

 

As it is, however, Adobe does not address bugs that are reported on the forums. They go for months, years, even decades (as in the case of one bug I have reported, where simple Googling reveals it has existed since at least 2012). This is neglect to the point of malfeasance. 

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Explorer ,
May 09, 2022 May 09, 2022

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Why is my post being deleted?

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Explorer ,
May 09, 2022 May 09, 2022

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[abuse removed by moderator]

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Explorer ,
May 09, 2022 May 09, 2022

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[abuse removed by moderator]

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Adobe Community Professional ,
May 09, 2022 May 09, 2022

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Why is my post being deleted?

 

https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td...

 

1. Be Respectful 

The Adobe Support Community is a platform that helps people deepen their knowledge of Adobe products and services and connects learners to teachers from around the world. To maintain the quality of content and resources on the platform, we don’t allow you to post mature, abusive, or illegal content to Adobe Support Community, including but not limited to, the following:

  • Spam and advertisements* 
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Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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Adobe Employee ,
May 10, 2022 May 10, 2022

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LATEST

Hi Asher,

 

This forum you're on is a Public Issue Tracker. 

 

You write, 

PeteGreen_0-1652196620728.png
where people can search to see if a bug has been reported


This forum is searchable.

 

PeteGreen_1-1652196620729.png

The proper way to handle this is to have a public issue tracker where people can... add their own comments and reports

 

This forum allows for customers to add comments, votes, and create new reports.

 

PeteGreen_2-1652196620729.png

The proper way to handle this is to have a public issue tracker where people can... see what the status of the bug report is.

 

This forum allows customers to check the status of bug reports, i.e. Fixed bugs, Acknowledged bugs.

 

Bugs are not-only trackable here, but also in our fixed issues documentation with direct links to the threads reported by customers. 

 

I hear you that you want something different, but the differences you've written about to us are available here. Sorry it isn't to your liking, we're continually working on improving the experience here. Stay tuned.

 

Regards,

Pete

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