problem with cancelling subscription

[Myroslava99]

I want to cancel my Plan Lightroom

I click in my account "manege plan" "cansel plan".   Then I enter the code that came in the mail. 

but after.....

Then it prompts me to change my password.  And then change the password again.  

I want to cancel the plan but it's not possibl.

What I need to do?

[Mod: Edit title]

[AxelMatt]

Please take a look here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

and here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

If this doesn't help you have to contact the Adobe support, because this is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

[Myroslava99]

thanks))

[TheDigitalDog]

We can't do any of that here, only Adobe personal can so you'll have to contact them directly. 

https://www.adobe.com/about-adobe/contact.html

[Myroslava99]

thank you)