Problem with import.

Report · Nov 01, 2024

When importing from some folders, Lightroom gets stuck with the text "importing", but nothing happens. All photos are jpg files. Until now I was using an old version of LR and bought LRC 14.0.1. and when starting, the catalog was updated to the new version and for a while the import worked and it only froze for some folders, now it does for all. I have Windows 10 on my PC. Please advise what to do with it. In this state, the program is unusable for me.

Report · Nov 01, 2024

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post. Also large amounts of text in a post also render the Translate function inoperable...

Report · Nov 01, 2024

Lightroom Classic Version: 14.0.1 [ 202410161356-30922cfc ]
License: Creative Cloud
Language setting: auto
Operating system: Windows 10 - Business Edition
Version: 10.0.19045
Application architecture: x64
System architecture: x64
Number of physical processors: 8
Processor speed: 3.4GHz
SQLite version: 3.36.0
CPU utilization: 8.0%
Power Source: Plugged In
Built-in memory: 16326.2 MB
Dedicated GPU memory used by Lightroom: 117.6MB / 984.5MB (11%)
Physical memory available for Lightroom: 16326.2 MB
Physical memory used for Lightroom: 994.3 MB (6.0%)
Virtual memory used for Lightroom: 1146.8 MB
Number of GDI objects: 768
Number of user objects: 3068
Number of process-handles: 1694
Buffer size: 196.0MB
Camera Raw Internal Version: 17.0 [ 2043 ]
Maximum number of threads used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX
Virtual storage in Camera Raw: 52MB / 8163MB (0%)
Physical storage in Camera Raw: 53MB / 16326MB (0%)

Cache1:
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2:
m:196.0MB, n:0.0MB

U-main: 104.0MB

System resolution setting (DPI): 96 DPI
Desktop Composition Enabled: Yes
Standard preview size: 1440 images. point(s)
Display units: 1) 1920x1200, 2) 1920x1200
Input Methods: Multitouch: No, Integrated Text Input: No, Integrated Pen: No, External Text Input: No, External Pen: No, Keyboard: No

GPU information:
DirectX: NVIDIA GeForce GTX 650 (27.21.14.5671)
Initialization State: Using GPU for display is supported by default
User preferences: Automatic
Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library path: C:\Users\Jirka\Pictures\Lightroom\Lightroom 5 Catalog.lrcat
Settings folder: C:\Users\Jirka\AppData\Roaming\Adobe\Lightroom

Installed plugins:
1) AdobeStock
2) Flickr
3) Luminar Neo

Config.lua label:

Audio and video information: Loading

Report · Nov 01, 2024

I tried reinstalling the whole thing and setting it up again and the problem was the same. But I already know at what moment it freezes - as soon as there is a video file in the folder. As soon as it hits a video, it freezes and the rest of the files won't load and remain greyed out. Just unmarking videos won't help. Once it freezes like this, it's not even possible to quit by default and I have to do it through the task manager.
As soon as I remove the videos from the folder, it loads the entire folder and the import works. Is there a way to solve this so that I don't have to put all the videos in other folders?

Report · Nov 03, 2024

Thank you @jiří_3837 , I have the same problem as you, LrC not importing photos in v14.0.1, but I hadn't realised that removing videos from the folder was a work-around. It works for me. Never had this problem before - I had just updated LrC from v13.3.5 (and never had this problem since starting at v3). Hope Adobe can fix it. I have a similarly old Win 10 PC (older CPU with only 4 cores, but newer 2GB GPU). I note that my catalog still appears as v13-3, despite LrC confirming it has definitely updated to v14.0.1.

My System info:

Lightroom Classic version: 14.0.1 [ 202410161356-30922cfc ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19045
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 3.2GHz
SqLite Version: 3.36.0
CPU Utilisation: 6.0%
Power Source: Plugged In
Built-in memory: 16367.0 MB
Dedicated GPU memory used by Lightroom: 41.2MB / 1962.0MB (2%)
Real memory available to Lightroom: 16367.0 MB
Real memory used by Lightroom: 3254.2 MB (19.8%)
Virtual memory used by Lightroom: 3619.1 MB
GDI objects count: 773
USER objects count: 2191
Process handles count: 7418
Memory cache size: 1157.1MB
Internal Camera Raw version: 17.0 [ 2043 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 235MB / 8183MB (2%)
Camera Raw real memory: -105726MB / 16367MB (-646%)

Cache1:
NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2:
m:1157.1MB, n:0.0MB

U-main: 111.0MB

System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1920 pixels
Displays: 1) 1920x1200
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1050 (32.0.15.6094)
Init State: GPU for Image Processing supported by default
User Preference: Auto
Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: D:\Users\Paul\Pictures\Lightroom\Backups\2024-11-02 0031\Lightroom Catalog-2-2-v13-3\Lightroom Catalog-2-2-v13-3.lrcat
Settings Folder: C:\Users\paulh\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) LogiOptions
4) Topaz Photo AI

Report · Nov 01, 2024

When importing from some folders, Lightroom gets stuck with the text "importing", but nothing happens. All photos are jpg files.

and

as soon as there is a video file in the folder. As soon as it hits a video, it freezes and the rest of the files won't load and remain greyed out

So your original problem is when importing files that do or do not include video files?

You can import just the stills, simply do not select the video files,

So, some clarity please?

Report · Nov 06, 2024

Yes, that's right, the problem is with the videos in the folder. It's not enough to just uncheck the videos before importing, but I have to completely remove the files from the folder and leave only jpgs in it, otherwise LRC will get stuck. Videos can't even be in a subfolder. It's annoying, but at least it works.

Report · Nov 01, 2024

/Edit/ I see I forgot to add the comment that the following is not about your problem, but in observation on how your rig is going to start failing in LrC performance wise, Oh the 16 GB will do for now, but eventually the LrC upgrades are going to eat that up.

Dedicated GPU memory used by Lightroom: 117.6MB / 984.5MB (11%)

and

GPU information:
DirectX: NVIDIA GeForce GTX 650 (27.21.14.5671)
Initialization State: Using GPU for display is supported by default

That is one ancient and under performing GPU by current LrC requirements. Just 1 GB of VRAM, and not very capable, Oh 12 years ago it was sort of nice. Do nit expect to get much out of it. As stated in the System Info, just display support. Any AI not going to leverage that GPU.

As long as you are not running any Develop Presets during Import, nothing bad should happen. But LrC performance will be poor.

The GPU driver is not current, but current is from last July, and only a Game Ready driver, NVIDIA does not appear to be giving much support.

If you are considering replacing the GPU, start at 8GB VRAM as a minimum. But likely time to budget a new computer??

Built-in memory: 16326.2 MB

Meets Adobe system requirements as the recommended minimum (8 GB the bare bones minimum), But IMO that is more and more like the bare bones minimum and one should expect LrC performance issues.

Report · Nov 02, 2024

Built-in memory: 16326.2 MB

Meets Adobe system requirements as the reccomended minimum (8 GB the bare bones minimum), But IMO that is more and more like the bare bones minimum and one should expect LrC performance issues.

By @GoldingD

I have used 16GB memory for decades now, I do not have performance problems, never had performance problems, and memory is irrelevant to Import issues. I don't know why the OP is having Import issues, but RAM is not the problem.

Report · Nov 29, 2024

After upgrading to 14.01, things started falling apart. Import quit working. LRC wouldn't shut down. Yes the screen closed but Windows task manager showed LRC was still active. In order to restart LRC, I had to restart my computer or end all LRC processes in the tast manager. Something is seriously work with LRC 14.01.

Report · Nov 29, 2024

I forgot to mention that I've reinstalled LRC and tired various catalogs and the problems continued. I don't have any hardware issues. All other applications are working fine.