Problemas con Library en Lightroom

[NachoSM]

Hola a todos, llevo dos semanas hablando en inglés con el soporte técnico, ya que de buenas a primeras las previsualizaciones del apartado Library, han dejado de mostrarse. Al igual que cuando intento importar nuevas imágenes tampoco aparece. La cosa que en la ventana de Develop si muestra las imagenes pero no me deja editar fotos, ya que hace cosas raras y no guarda los cambios. El servicio técnico ha hecho de todo, mirarme la caché, el espacio en Lightroom, darme permisos a todo los admins relacionazos con Adobe, han creado un catálogo nuevo y lo han envíado a los técnicos, que de primeras se olvidaron de enviarme, y al reclamar de nuevo por tercera vez me lo enviaron. Tampoco ha dado resultado, hoy he estado una hora y media escribiendo con otro técnico que incluso a desinstalado el programa, ha instalado versiones posteriores, copiado o mejor dicho duplicado carpetas al mi escritorio, por si el problema venía de mi Hard Drive y yo he probado muchos de mis catalogos que tengo y sigue el problema... no se que hacer, me ha sugerido que reinstale windows, pero me parece demasiado ya. No tengo virus... NECESITO AYUDA!! Tengo mucho curro que editar. Se que tengo Camera RAW pero cuando tienes muchas fotos como me pasa ahora que editar y presentar un proyecto en un mes, es muy lento. Le ha pasado a alguien, alguien se le ocurre algo o teneis amigos informáticos que puedan echarme una mano?? Si necesitáis pantallazos os los subo pero creo que me he explicado... Gracias a tod@s. Nacho.

[Per Berntsen]

Hello everyone, I've been talking in English with technical support for two weeks, since all of a sudden the previews of the Library section have stopped being shown. Like when I try to import new images, it doesn't show up either. The thing that in the Develop window does show the images but doesn't let me edit photos, since it does weird things and doesn't save the changes. The technical service has done everything, look at my cache, the space in Lightroom, give me permissions to all the admins related to Adobe, they have created a new catalog and have sent it to the technicians, who at first forgot to send me, and when I complained again for the third time they sent it to me. It has not worked either, today I have spent an hour and a half writing with another technician who has even uninstalled the program, has installed later versions, copied or rather duplicated folders to my desktop, in case the problem came from my Hard Drive and I have tried many of my catalogs that I have and the problem continues... I don't know what to do, he has suggested that I reinstall Windows, but I think it's too much already. I don't have a virus... I NEED HELP!! I have a lot of work to edit. I know I have Camera RAW but when you have a lot of photos like I do now that editing and presenting a project in a month, it's very slow. Has it happened to someone, someone comes up with something or do you have computer friends who can give me a hand?? If you need screenshots I will upload them but I think I have explained myself... 

By @NachoSM

Please go to Help > System info in LrC, click the Copy button, and paste in a new reply.

[NachoSM]

Hi Per,

I am sorry pal, I am not following you, could you please be more specific, about this; Please go to Help > System info in LrC, click the Copy button, and paste in a new reply. I am new here btw.

Thanks.

[Per Berntsen]

System info is under the Help menu in Lightroom Classic.

Click the Copy button in the System info dialog, then reply to my post, make sure that there is a blinking cursor in the reply window, then paste (Control + V).

[NachoSM]

Hi Per,

Thanks a lot I did not know that;

Lightroom Classic version: 14.3.1 [ 202505061331-b063faef ]

License: Creative Cloud

Language setting: en

Operating system: Windows 11 - Home Premium Edition

Version: 11.0.26100

Application architecture: x64

System architecture: x64

Logical processor count: 12

Processor speed: 2.2GHz

SqLite Version: 3.36.0

CPU Utilisation: 6.0%

Power Source: Plugged In, 99%  (Charging)

Built-in memory: 24434.9 MB

Dedicated GPU memory used by Lightroom: 136.3MB / 4004.0MB (3%)

Real memory available to Lightroom: 24434.9 MB

Real memory used by Lightroom: 2970.9 MB (12.1%)

Virtual memory used by Lightroom: 3227.5 MB

GDI objects count: 700

USER objects count: 2225

Process handles count: 3139

Memory cache size: 2296.2MB

Internal Camera Raw version: 17.3.1 [ 2227 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 579MB / 12217MB (4%)

Camera Raw real memory: 580MB / 24434MB (2%)

Cache1: 

NT- RAM:0.0MB, VRAM:0.0MB, Combined:0.0MB

Cache2: 

m:2296.2MB, n:0.0MB

U-main: 78.0MB

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Standard Preview Size: 1920 pixels

Displays: 1) 1920x1200

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: 

DirectX: NVIDIA GeForce GTX 1050 Ti (32.0.15.7216)

Init State: GPU for Image Processing supported by default

User Preference: Auto

Enable HDR in Library: OFF

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: C:\Users\nacho\Pictures\Lightroom\Lightroom Catalog.lrcat

Settings Folder: C:\Users\nacho\AppData\Roaming\Adobe\Lightroom

Installed Plugins: 

1) AdobeStock

2) Flickr

Config.lua flags: 

Adapter #1: Vendor : 10de

Device : 1c8c

Subsystem : 86f1028

Revision : a1

Video Memory : 4004

Adapter #2: Vendor : 8086

Device : 3e9b

Subsystem : 86f1028

Revision : 0

Video Memory : 80

Adapter #3: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: System Default - PA248QV (NVIDIA High Definition Audio)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: LR5x26

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 0

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_SIZE: 32768

GL_MAX_TEXTURE_UNITS: 4

GL_MAX_VIEWPORT_DIMS: 32768,32768

GL_RED_BITS: 8

GL_RENDERER: NVIDIA GeForce GTX 1050 Ti/PCIe/SSE2

GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA

GL_STENCIL_BITS: 8

GL_VENDOR: NVIDIA Corporation

GL_VERSION: 4.6.0 NVIDIA 572.16

GPUDeviceEnabled: false

OGLEnabled: true

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[Per Berntsen]

Your GPU driver is out of date.

You have version 572.16, the latest version is 576.52.

Download the latest studio driver from this page, then install it.

https://www.nvidia.com/en-us/drivers/details/245675/

You also seem to have an integrated GPU (Intel UHD Graphics 630).

Make sure that it's disabled in the Device manager. Adobe software does not work well with dual GPUs.

Open the Windows Control panel, then click Device manager.

Click Display adapters, then right click the Intel UHD Graphics 630 and choose Disable device.

Do NOT disable the NVIDIA GeForce GTX 1050 Ti, just leave it as is.

The screenshot below is just an example from my own computer.

I do not know what Control panel and Device manager are called in Spanish, but you'll probably figure it out.

Let us know how it goes.

[NachoSM]

Hi man,

I've already done everything you asked me to. I sent you some screenshot. Btw, I cannot thank you enough, I got all my computer in english, I lived in Edinburgh 11 years and I did not change the language, so everything you need to send me I could find it, thanks. I hope we can find a solution and fix the problem, is so frustrating...

[Per Berntsen · Accepted solution]

Having ruled out that this is a GPU issue,  greyed out thumbnails can be caused by corrupted Library previews, aslo known as the preview cache.

With LrC closed, use the File explorer to navigate to the folder containing the catalog – C:\Users\nacho\Pictures\Lightroom\.

Delete the item named Lightroom Catalog Previews.lrdata. Do not delete anything else.

The previews will rebuild as you browse folders in Library.

If deleting the preview cache doesn't fix the issue, you may have a defective or incompatible monitor profile.

As troubleshooting, and as a possible temporary fix, set the monitor profile to sRGB (use Adobe RGB if you have a wide gamut monitor). If this fixes the issue, you should ideally calibrate the monitor with a hardware calibrator.

This will also create and install a custom monitor profile that will be more accurate than sRGB.

With LrC closed, go to Control panel > Color management.

Add the sRGB profile, then set it as default.

"The thing that in the Develop window does show the images but doesn't let me edit photos, since it does weird things and doesn't save the changes."

Please provide more details about this, screenshots might also be useful.

[NachoSM]

Hi man,

Thanks to carry on to helping me. Is 10.07 Pm I have been editing photos in Camera Raw and I am so tired. If you do not mind, I will try this tomorrow morning ok? I will let you know. Question, is it possible that this could happen so suddenly? I mean, I have been using Lightroom a very long time and right now... Boom!! 

[Per Berntsen]

There is absolutely no obligation to try suggestions and respond straight away, do it when you have the time and energy.

I'm in the same time zone as you BTW, and sometimes I'm unable to answer questions during daytime.

Software issues tend to happen all of a sudden.

For instance, Windows updates sometimes install monitor profiles from monitor/laptop manufacturers.

These profiles tend to be low quality, and are very often defective out of the box.

LrC is very picky about the monitor profile, and a bad profile can manifest itself in different ways, one of them is displaying grey boxes instead of thumbnails. Also, LrC can trip over a monitor profile that Photoshop has no problems with.

If my two latest suggestions don't work, try resetting the LrC preferences.

https://helpx.adobe.com/lightroom-classic/help/reset-preferences.html

[NachoSM]

Hey pal,

I do know where you live but I promised you a visit a couple beers hehehehehe I finally got it. I will send you the first screenshot I took from the color management, and the couple things I changed and it worked uffff thank you thank you thank you. I never though it could be something from the color management, and I remembered I changed  those things I am going to show you and that was the problem, I only wanted to improved my prints, because the Canon iP8750 does not has a Profile to print the same as you see, and I though the PROPHOTORGB profile it was the best for lightroom and everything. That is what I changed last time, but I could not get to that, if it was not for you, I never fix it probably, like I said, I own you a beer or anything 🙂 I need to learn more about profiles and calibration monitors etc to get the same in my prints than in my monitor.

Looks like on the Devices tap I only have one monitor, this one, but its coming with two names, this one and the other is the same but add the model of my monitor, PA248QV.

On the second tap, All Profiles I got by default Wide gamut RGB is a display, I tried to change it but I could not.

An in the third tap, Advande, I changed to sRGB, the one you told me about, but like a two weeks ago and I changed tonight again the gamut RGB, and it's works :))

Again pal, thank you for your help, definitely you helped me more than any guy at customer service of Adobe, sound silly but this mean a lot to me, I got many catalogues, my time in Scotland and everything, and I can go back to work with Lr. 

I am opening for any advice about this monitor I got, if you have time and energy hehe after all our messages, to get more accuracy between what I see and my prints. My printer is Canon iP8750 and the monitor is Assus PA248QV. Normally I use two profiles, sRGB for photos and REC.709 for video. (No commitment)

Take care man, cheers.

[Per Berntsen]

I'm glad you got it sorted.

However, there is no need to use the Advanced tab of the Color management dialog. In fact, the usual advice is to leave it alone. Apparently, not even Microsoft engineers can explain what it does. But I believe that the default for Device profile is sRGB.

The monitor profile is set in the Devices tab, and you have to check Use my settings for this device to be able to add profiles.

If you have a laptop plus an external monitor, they will be listed as separate devices, and each need a separate monitor profile.

If your laptop screen is standard gamut, you should set it to sRGB.

If it is wide gamut, you should set it to Adobe RGB (not Wide gamut RGB).

This also applies to the external monitor.

I'll try to get back to you tomorrow with some more advice on color management and calibration.

[NachoSM]

Thanks man,

Appreciated, I will check this after I finish my editions hehe, no more surprises yet lol.

Thanks again, looking forward to to read your advices.

[Per Berntsen]

Color managed software like LrC and Photoshop rely on a sound and correct monitor profile to display correct colors.

This is done by converting the colors (RGB numbers) from the document profile (typically sRGB, Adobe RGB or ProPhoto) to the monitor profile. The conversion from the source profile to the destination profile is the basis of color management.

A correct monitor profile is a description of the monitor's color response, and the conversion will compensate for any differences between the document color space and the monitor color space.

When you print an image, there's another conversion; from the document profile to the printing profile.

To get correct colors in the print, you must use the correct profile for the printer/paper you are using.

The only way of having an accurate monitor profile is to use a hardware calibrator, like for instance this one:

https://calibrite.com/us/product/display-plus-hl/

Using a calibrator involves a two-step process – first there is calibration, which adjusts your monitor into a state suitable for profiling – then a custom monitor profile is created, installed, and set as default.

If you have several monitors, each one has to calibrated individually.

[Per Berntsen]

The ASUS PA248QV seems to be a standard gamut monitor (100% sRGB), so until you get your hands on a calibrator, set the monitor profile to sRGB.

[NachoSM]

Thanks for the info. Yeah I think my monitor is standard, but I cannot alowed myself to get spider to calibrate de monitor. I will set the monitor on sRGB as you say and hopefully soon, sooner than later, I could buy one and calibrate the monitor.

Thank you for everything pal, appreciated what you done. For futures references I will come here instead of Adobe support.

Take care yourself, be in touch.

Nacho.