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Program Closes with no error dialogs

Participant ,
Dec 06, 2023 Dec 06, 2023

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Recently, LRC has been crashing a repeatedly. When I say crash: the program just disappears - no error messages from Adobe or Windows. I looked at the Windows event viewer, it shows the following:

Adriaan_S_0-1701921357036.png

I did some searching on ntdll.dll crashing and performed the recommended system file scan with "sfc /scannow". This reported to have found some corrupt files and repaired them. I then also did a Windows update and reboot. However, a short while later it's crashing again.

What causes it to crash: in Develop module, simply selecting a different image to work with. Once, selecting the crop tool. It does not crash on the first few images, it takes a while (I don't have number on this). It is random as far as I can tell. I don't have problems with any other software.

>LRC version: 13.0.2

>Windows version: 11 Pro, build 22H2

Please let me know if there is a fix for this, or if I can provide more information.

In the meantime I'll try rolling back to an earlier version, e.g. 13.0.1.

Thanks, Adriaan

 

[moved from bugs to discussions according to the community rules - Mod.]

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Community Expert ,
Dec 06, 2023 Dec 06, 2023

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Please share the first blocks (approx. 45 lines) of your system information from the LrC help menu.

Paste the information as text here rather than as a screen capture.

 

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

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Participant ,
Dec 07, 2023 Dec 07, 2023

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Lightroom Classic version: 13.0.2 [ 202311290958-8ff975ea ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Business Edition
Version: 11.0.22621
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 3.6GHz
SqLite Version: 3.36.0
CPU Utilisation: 2.0%
Built-in memory: 32702.4 MB
Dedicated GPU memory used by Lightroom: 2658.7MB / 8032.0MB (33%)
Real memory available to Lightroom: 32702.4 MB
Real memory used by Lightroom: 1905.8 MB (5.8%)
Virtual memory used by Lightroom: 4907.1 MB
GDI objects count: 715
USER objects count: 2831
Process handles count: 5244
Memory cache size: 152.6MB
Internal Camera Raw version: 16.0 [ 1677 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 547MB / 16351MB (3%)
Camera Raw real memory: 311MB / 32702MB (0%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1440 pixels
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 3070 (31.0.15.4601)
Init State: GPU for Export supported by default
User Preference: Auto

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: D:\LR_Catalogs\LR-Main-v13.lrcat
Settings Folder: C:\Users\adria\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Epson Print Layout
3) Flickr
4) LogiOptions
5) Nikon Tether Plugin
6) ON1 Photo RAW 2021
7) ON1 Resize 2021
8) Topaz Photo AI

 

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LEGEND ,
Dec 07, 2023 Dec 07, 2023

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Sounds very much like:

https://community.adobe.com/t5/lightroom-classic-discussions/lrc-13-0-2-still-crashes/m-p/14283803#M...

 

Bring up Google, and search on:

Faulting module name: ntdll.dll

 

Perhaps as a MS site discussion on that might help

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Participant ,
Dec 11, 2023 Dec 11, 2023

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I took a look at your link, thanks. One suggestion relates to the graphics processor. I tried the following:

(1) Update to the latest NVIDIA studio driver: still crashing.

(2) Install an earlier version NVIDIA driver I had: still crashing.

(3) Roll back to LRC 13.0.0 (versions before that cannot read my current catalog): still crashing.

(4) Turn off the graphics processor: this works (so far at least) [with LRC and video driver updated to the current versions).

>This is strange, because #2 and #3 should have put the system back in an earlier state before the crashes occurred. Maybe something else is causing the problem?

Finally I looked more online on the nldll.dll error.  One post I found stated that the exception code is the more important part of this. That code is 0xC0000374. This is a "STATUS_HEAP_CORRUPTION". That post also stated that these are difficult to trace. Another post stated "Assuming that your Windows system is up to date and none of the usual checks for corruption has indicated a problem ( system file checker, dism ) then this is an issue that should be addressed by the author of the application." As I explained, my Windows is up to date and I have already done the system file checker and dism checks.

>>At this point, further trouble shooting is beyond my abilities.

Let me know if there are specific suggestions I can try, or specific information I can provide. Barring that, I'll have to leave the graphics processor turned off.

Adriaan

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LEGEND ,
Dec 11, 2023 Dec 11, 2023

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Contact actual Adobe, perhaps by initiating a chat, and requesting a call. Try to get some Adobe Tech involved.

 

Keep good notes, as if your issue gets resolved, you will be able to help others with this issue, or at least place in your discussion as so others can see it.

 

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Participant ,
Dec 14, 2023 Dec 14, 2023

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Here is the latest update.

Per recommendation, I contaced Adobe Support. The rep had me download and install another video driver - it turns out that by now, there was a slightly newer one. He also optimized the catalog (something I had already done). At that point he had me do some edits while he watched (using remote connection).  During the limited time for this, there were no crashes. However, the crashes sometimes occur after 30 minutes or more so this is not definitive. The ticket was left open for now.

>Thus, as of now the status is still unresolved, I need to spend more time testing.

Adriaan

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Participant ,
Dec 14, 2023 Dec 14, 2023

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It just crashed again!

Note, I did update LRC to 13.1, and graphics support was turned on. I'll continue testing with graphics support turned off.

Adriaan

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Participant ,
Dec 19, 2023 Dec 19, 2023

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I contaced Adobe support again. This time the tech suspected a corrupted preferences file and renamed the existing file by adding "old" to the filename.  He also told me that my graphics card (Nvidia Geforce RTX 3070) is a good card and not likely the cause of the problem.

At this point I need to spend more time using LRC to see if the crashes are fixed, but since I completed the editing project I was working on I don't know when that will be.

Happy Holidays to everyone.

Adriaan

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Explorer ,
Jan 14, 2024 Jan 14, 2024

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Hi Adriaan.  I have the same problem, but haven't tried renaming the preferences file.  Did it have any positive effect for you?

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Participant ,
Jan 14, 2024 Jan 14, 2024

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Hi Will, it may have slowed down the crashing, but it did not eliminate it.

Adriaan

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Explorer ,
Jan 15, 2024 Jan 15, 2024

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Would you mind checking to see if your Catalog Settings include Automatically write changes to XMP and/or Write date or time changes into proprietary xmp?  Unchecking those seems to have made my catalog more stable.

 

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Participant ,
Jan 16, 2024 Jan 16, 2024

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Hi Will,

yes, I have that turned on ("Automatically write changes into XMP"). I don't really want to turn that off, because it's my insurance against losing up to a week of edits (possibly more) in case anything happens to the catalog. I noticed that when I re-enter LRC after a crash, it goes back to the first image that I started the previous sesssion with. All the edits are still there, but I cannot tell if that is because XMP's are turned on?

Adriaan

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Explorer ,
Jan 16, 2024 Jan 16, 2024

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I get it, but turning that off stopped Lightroom 13 crashing for me.  In my experience, lightroom records what changes you make immediately, and crashing doesn't lose those.  But if you'd like more backup, you could also sync your changes to the lightroom cloud, and then you'd have them there as well.  Good luck!

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Participant ,
Jan 16, 2024 Jan 16, 2024

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LATEST

Can you please explain in some detail what "sync your changes to the lightroom cloud" means?

>I did some Google searches but they are not comforting. (a) "Any photo synced from Lightroom Classic (LrC) to the Lr cloud is only uploaded to the cloud as a smart preview." -- so where are the changes stored? (b) "Only certain designated collections will by synched" -- so how do I save ALL my changes online?

Without XMP files, changes are saved in the catalog, so it seems to me this is what should be synched. I looked at the Preferences for Lightroom Sync, but I don't see an option to only sync the catalog. How would I sync only the catalog? According to multiple web pages, "Your LR-Classic catalog is not being stored in the clouds, it's being stored on your hard drive ". Is this wrong - if it can be done, how often will it be synced? Finally, if something goes wrong with the catalog, when/how would I find out? For example, does the whole thing become unusable all at once, or could parts of it become corrupted which I would not notice unless I go back to looking at those photos at a much later date - at which point a catalog retore from backup would wipe out a lot more edits?

--> Can you please explain how syncing will help given the above? By the way, I do back up the catalog overnight using my regular, separate backup software and the result goes to that companies cloud.

Thanks, Adriaan

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