"EXCEPTION_ACCESS_VIOLATION" error in Lightroom Classic

[vicky_7240]

Hello !  Since yesterday i can't open Lightroom classic in my computer and if it manage to open, closes after a while with an error message:

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000077228ADC">

I tried everything, from uninstall to re-install adobe creative cloud and programs even change the user admin...

Could anyone help me with this?

Thanks in advance !

Vicky.

[Sameer K]

Hey, @default8hj8wa0yotm1. Welcome to the Lightroom Community. I'll need more info to help you figure this out. If Lightroom Classic launches and stays up for a minute, please share the system info from Lightroom by going to Help > System info, copying and pasting it into a text document, uploading it, and attaching it here. 

In some previous conversations, disconnecting any media devices has helped. Also, here is another thread that may help you drill down on this issue further: https://adobe.ly/3CsKw3J

Thanks! 
Sameer K

(Type '@' and type my name to mention me when you reply)

[vicky_7240]

Sent from Outlook<>

[AxelMatt]

Try in a first step to reset the preferences of Lightroom Classic:  How to reset Lightroom Classic preferences (adobe.com)

It's recommended to backup your preferences before you reset the preferences to the default settings: 

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

If this doesn't help check if your catalog is faulty. Try the following steps:

Hold the Ctrl-Key while starting LrC. This opens a catalog selection dialog.

First select the appropriate recent catalog and let it check it – note the checkmark "Test integrity of this catalog" to check its integrity. If that doesn't help, try to create a new one and see if this catalog works. If yes, you could then try to import your current catalog into the new one.

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. If you have a NVidia graphic card installed, make sure that you are using the recent Studio version of the driver, not the Game Ready version.

If it's possible please provide a copy of your 'System Info' @Sameer K wrote. This can be get from the LrC Help > System Info menu item. There's a copy button in the System Info dialog. Press this button and paste the info into your next forum post.