I can't import MP4 from DJI

[mwgarden]

Hello, I recently did an update to my DJI Mavic Pro 3 and I cannot import my mp4 files into lightroom.  There seems to be some new files that come from the new DJI update?  I attached some screenshots and a photo of  the error warning on LR.

[JohanElzenga]

Are you importing directly from the DJI Mini 3 Pro or its memory card, or do you use some utility to first copy the files to your hard disk? I'm surprised seeing these long file names (so far the files were named as almost all cameras do) and I have never seen the other two files, so I wonder if the update did that, or some utility.  .lrf files seem to be Sony files: https://docs.fileformat.com/ebook/lrf/ and .srt files are probably also not created by the drone: https://www.lifewire.com/srt-file-4135479

[mwgarden]

Hi Johan, Thanks for responding. The .lrf and.srt files seemed to have shown up after the update, but I deleted those files leaving only the mp4 files, and LR still could not import them. I always take the memory card from the drone and insert it into the side of my Mac. It has worked that way for years. The only Utility I use is disk utility to format my cards after I have succefully imported my files. I format in EXFAT which has been working perfectly for years a well. For now I am saving my mp4 files that get rejected by LR and into a folder on my desktop. Unfortunately LR will not import the mp4 files from the desktop folder either.

Matt

[JohanElzenga]

How strange. I did update my Mini 3 Pro, but I haven't used it yet since the update. I would not use Disk Utility to format the memory card however. Format it in the drone! The update may have changed the required formatting.

[mwgarden]

Thanks for the tip. I will do that.

Matt

[JohanElzenga]

BTW, there is a free app that can convert all kinds of movie formats. I sometimes get an .mp4 file that QuickTime can't read, and simply 'converting' it to a new .mp4 file with this app always solves that problem. This may very well work on these movies too. The app is called 'Handbrake'.

[JohanElzenga]

I hope I can test my own drone later today, but here's another thought. Use H.264 encoding, not H.265 encoding. I have experienced problems with H.265 a few times in Lightroom Classic. H.265 is supposed to be supported, but it seems some cameras do things that Lightroom does not like.

[mwgarden]

Thank you I will try that as well.

[John R Ellis]

Here are explanations of DJI .srt and .lrf files:

https://forum.dji.com/thread-312881-1-1.html#:~:text=27%2010%3A47-,The%20LRF%20files%20are%20Low%20R....

https://forum.dji.com/thread-292033-1-1.html 

[John R Ellis]

Attach a couple problem MP4s here (max size 47 MB each), and we can determine if the issue is inherent in the videos or is specific to your LR installation.  The error "Connecting to Dynamic Link server failed" often indicates an installation-specific problem.