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Serious Bug in LR Classic

New Here ,
Nov 01, 2017 Nov 01, 2017

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Hi,

i have migrated my catalogue to LR CC with approx 53.000 images. After everything synced (took approx 1 week),

i started a new empty catalogue in LR Classic and tried to sync my LR CC images back to this catalogue.

After:

Bildschirmfoto 2017-11-01 um 22.48.07.png

LR Classic failed with eating up all my memory and swap. This is reproduceable.

Bildschirmfoto 2017-11-01 um 22.48.36.png

Right now LR Classic is unusable for me, since it will eat up the memory and swap every time i start it.

My machine is an iMac 5k (2014) with 16GB RAM, macOS 10.13 (and the new 10.13.1 since today)

Please fix this bug or post a walkaround

Best regards

Sven

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correct answers 1 Correct answer

Contributor , Sep 23, 2018 Sep 23, 2018

issue seems resolved, renamed the sync data folder (to hold on to it just in case) restarted LR classic and a new one was created and now it seems to work again....

what surprises me is that it took 6 chats with adobe over a few days until that simple solution was finally found over a phone call.....

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Contributor ,
Sep 23, 2018 Sep 23, 2018

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I have the same issue, does anyone have a solution for this? adobe support keeps hanging up on me in chat or phone.....

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LEGEND ,
Sep 23, 2018 Sep 23, 2018

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Hopefully someone with more knowledge than I have will see and reply to your question.

But to my knowledge the OP and you are trying to use LR CC and LR Classic, along with LR Web, in a way it was not designed for.

I don't believe this is a bug at all.

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Contributor ,
Sep 23, 2018 Sep 23, 2018

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i am using LR classic in the way adobe recommended, syncing images back into classic from the cloud.....

and btw: at this point LR is completely unusable, swap memory fills up every time, even if sync is paused.....

i believe this is a bug

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LEGEND ,
Sep 23, 2018 Sep 23, 2018

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Adobe wants bug reports filed in the official Adobe feedback forum: Lightroom Classic CC | Photoshop Family Customer Community . Product developers read everything posted there (and sometimes reply) but are rarely seen in this forum.

Which forum should I post to? (Feedback vs Forums)

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Contributor ,
Sep 23, 2018 Sep 23, 2018

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issue seems resolved, renamed the sync data folder (to hold on to it just in case) restarted LR classic and a new one was created and now it seems to work again....

what surprises me is that it took 6 chats with adobe over a few days until that simple solution was finally found over a phone call.....

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LEGEND ,
Sep 23, 2018 Sep 23, 2018

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Thanks for posting your solution, that might help others.

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Contributor ,
Oct 29, 2018 Oct 29, 2018

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LATEST

a few weeks later.....i tried for over 2 months with countless adobe chat and screen share support session.....there does not seem to be a way to sync a LR CC (cloud) catalog back into LR classic......download speeds are not the issue, i was able to download all files in a little over 4 days and i can have local backup of all my files in LR CC.....any attempt to sync back to LR classic failed at one point or another.....

I am pretty much forced to stay with my LR CC cloud plan at this point.....

adobe does not hold my files hostage, I am able to download them but all ratings and settings would be lost.....

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