Stops working - Initializing Creative Cloud

[Carol_Willcox1052]

I too am having terrible problems with my Lightroom crashing. I have made many calls to the support line but still not resolver. I have a new Windows PC . Now I cant even install Lightrrom Classic from my Adobe account page. Help needed. Really getting very fed up as I need it for my biusiness. 

[Rikk Flohr: Photography]

Please go to Help>System Info… and provide us with your software's installed version number. 

We’ve reviewed the email address you use with this forum and found no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

[AxelMatt]

... Now I cant even install Lightrrom Classic from my Adobe account page. ...

By @Carol_Willcox1052

In addition to @Rikk Flohr: Photography 's post. 

When try to install LR do you get an error message? If yes please post the message word-by-word.

What do you try to do before LR is crashing?

We need more and detailed infos for trying to help.

[Carol_Willcox1052]

It just says not responsive. then I have to exit Lightroom and start again.  Also when I try to reinstall Creative Cloud and Lightroom Classic it stops worksing and says 'Initalizing Creative Cloud' and then after quite a while it says ' Creative Cloud is taking longer than usual to load. Get help'. 

That happens every time and the team cant sort it out. 

[AxelMatt]

Please try to reset the CC app by following the steps below:

Bring the CC app in the foreground the press:

Win: Ctrl + Alt + R

Mac: Cmd + Opt + R

If this fails the next step is to try a repair of the CC client. See here: Adobe app installation stuck

If this also doesn't help the nest step is to uninstall/reinstall per linked document above.