Unable to import

New Here ,
Sep 05, 2022 Sep 05, 2022

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I have not been able to import from a folder since mid august. I'm running windows 10. LR11.5

Path: File>Import photos and video>select folder .......nothing happens.

I've been using lightroom for 10 years.

Michael O

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correct answers 1 Correct answer

Community Expert , Sep 05, 2022 Sep 05, 2022

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Community Expert ,
Sep 05, 2022 Sep 05, 2022

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New Here ,
Sep 11, 2022 Sep 11, 2022

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Per Bernsten,

I must not have followed the instructions correctly. I just tried again and IT WORKED! 
Thank You and all who responded.

Michael O

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Community Expert ,
Sep 05, 2022 Sep 05, 2022

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Very strange - have you tried, as suggested, to reset the preferences? 

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Community Expert ,
Sep 05, 2022 Sep 05, 2022

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another thing to try, is to reinstall the application itself... however make sure you save any specific preference files you want to keep and make sure your catalog is backed up also....

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LEGEND ,
Sep 05, 2022 Sep 05, 2022

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@michaelo93308166 wrote:

I have not been able to import from a folder ....

Path: File>Import photos and video>select folder .......nothing happens.

Michael O


 

Are you trying to import by selecting s folder? Not by selecting photos in the folder?

A screen capture might help.

 

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New Here ,
Sep 11, 2022 Sep 11, 2022

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Yes, I have always imported images from folder.

Coincidentally, LR is failing to import also.

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New Here ,
Sep 11, 2022 Sep 11, 2022

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michaelo93308166_0-1662904135284.png

[merged to second post regarding the same topic - Please do not multi-post to the same topic]

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Community Expert ,
Sep 11, 2022 Sep 11, 2022

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You seem to have sub-folders in the folder marked.

Make sure to have checked to include sub-folders in the drop-down menu of "From" Clientdisk.

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LEGEND ,
Sep 11, 2022 Sep 11, 2022

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@michaelo93308166 

 

Click on Copy (Yes, I see you want to ADD but click on Copy anyway). Then make sure the Destination Panel is present, expanded and points to a folder that actually exists. Then click on Copy.

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