Unable to open Lr 6. on macOS HS version 10.13.6

New Here ,
Dec 09, 2021 Dec 09, 2021

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From finder, external HD or Bacup disk, I am unable to reopen my Lr 6. files. Backup every day, prodused several books via blurb, but today no go. 

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LEGEND ,
Dec 09, 2021 Dec 09, 2021

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Describe what happens in detail. If there is an error message, please quote the exact complete unedited word-for-word error message.

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New Here ,
Dec 09, 2021 Dec 09, 2021

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"Lightroom enden unexpected" is the message that pops up with one of three options beeng open again.

I have rebotted pressing the shift kee, but it did not solve my problem. thanks for showing an intrest :=)

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LEGEND ,
Dec 09, 2021 Dec 09, 2021

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We need the EXACT words, even if it is in another language. Don't change a thing. And please give us the ENTIRE message, all of it, every single word.

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New Here ,
Dec 09, 2021 Dec 09, 2021

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Skjermbilde 2021-12-09 kl. 16.05.48.pngSkjermbilde 2021-12-09 kl. 16.04.54.png

enclosed is the window that pops up, Norwegian language, I have no more details to share.

 

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LEGEND ,
Dec 09, 2021 Dec 09, 2021

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What happens when you try these three options???

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LEGEND ,
Dec 09, 2021 Dec 09, 2021

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Google translation of error: "Lightroom quit unexpectedly. Click Open again to open the program again. Click Reports to view more detailed information and submit a report to Apple."

 

If you click Reports, you should be able to view a detailed crash log (many lines). Copy and paste that log here, and we can often identify the proximate cause and point you at possible workarounds. One issue with LR 6 is that its face recognition no longer works and can cause crashes. The crash log could confirm that.

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Dec 09, 2021 Dec 09, 2021

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0x7fff74268000 - 0x7fff742a0ff7 libpcap.A.dylib (79.20.3) <6A9D27FA-2780-3E96-8B2E-645638AC13AC> /usr/lib/libpcap.A.dylib
0x7fff7431f000 - 0x7fff7433bffb libresolv.9.dylib (65.1) <D9BB6307-71E4-3A94-A745-1FCA114C6894> /usr/lib/libresolv.9.dylib
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0x7fff7438a000 - 0x7fff7438bff3 libspindump.dylib (252) <7BE3801C-F1F5-3F54-AB70-9842F8EF3F09> /usr/lib/libspindump.dylib
0x7fff7438c000 - 0x7fff74519ff7 libsqlite3.dylib (274.8.1) <B70A2908-E0F7-364E-952A-1D2D19787B89> /usr/lib/libsqlite3.dylib
0x7fff74575000 - 0x7fff745c8ffb libssl.35.dylib (22.50.3) <208CD5D9-F165-3DED-9DE0-BF2B349895E8> /usr/lib/libssl.35.dylib
0x7fff7461b000 - 0x7fff74669fff libstdc++.6.0.9.dylib (104.1) <89546A31-E404-3995-8A10-AB8CC34982AD> /usr/lib/libstdc++.6.0.9.dylib
0x7fff746ed000 - 0x7fff7474dff3 libusrtcp.dylib (1229.70.2) <1E065228-D0E3-3808-9405-894056C6BEC0> /usr/lib/libusrtcp.dylib
0x7fff7474e000 - 0x7fff74751ffb libutil.dylib (51.20.1) <A50E15F1-20A2-3EA7-A8CE-A43662E18587> /usr/lib/libutil.dylib
0x7fff74752000 - 0x7fff7475fff3 libxar.1.dylib (417.1) <351781D5-3CCF-320F-BB5A-4DFCC1CCD31D> /usr/lib/libxar.1.dylib
0x7fff74763000 - 0x7fff7484affb libxml2.2.dylib (31.20) <286F8531-7001-3989-9640-284443355433> /usr/lib/libxml2.2.dylib
0x7fff7484b000 - 0x7fff74873fff libxslt.1.dylib (15.16) <57D56366-1E7B-356C-B2B8-F4688FF666E6> /usr/lib/libxslt.1.dylib
0x7fff74874000 - 0x7fff74886ffb libz.1.dylib (70) <47278BDC-596E-3037-B8DA-05FE9D5DBEF6> /usr/lib/libz.1.dylib
0x7fff74922000 - 0x7fff74926ff7 libcache.dylib (80) <096D3699-58D2-3D23-9512-BC88DAE7B16C> /usr/lib/system/libcache.dylib
0x7fff74927000 - 0x7fff74931ff3 libcommonCrypto.dylib (60118.50.1) <B4E77BD4-A809-37E1-8A79-25955E0F5D9C> /usr/lib/system/libcommonCrypto.dylib
0x7fff74932000 - 0x7fff74939fff libcompiler_rt.dylib (62) <4CEED002-D00B-35F8-B563-0546A5F71A43> /usr/lib/system/libcompiler_rt.dylib
0x7fff7493a000 - 0x7fff74943ffb libcopyfile.dylib (146.50.5) <F7A7999F-9509-3C67-8EE9-95BEE6772676> /usr/lib/system/libcopyfile.dylib
0x7fff74944000 - 0x7fff749c9ffb libcorecrypto.dylib (562.70.3) <9C6E5CC2-272B-3740-AEDB-9EBEC98EC7F9> /usr/lib/system/libcorecrypto.dylib
0x7fff74a51000 - 0x7fff74a8aff7 libdispatch.dylib (913.60.3) <285526B6-A2A6-316D-A1CC-37803B71E203> /usr/lib/system/libdispatch.dylib
0x7fff74a8b000 - 0x7fff74aa8ff7 libdyld.dylib (551.5) <49ABA86D-DD48-3133-9B14-B9A564EEBC66> /usr/lib/system/libdyld.dylib
0x7fff74aa9000 - 0x7fff74aa9ffb libkeymgr.dylib (28) <7CC7B5E1-AB7F-3495-A26A-396461BCB66B> /usr/lib/system/libkeymgr.dylib
0x7fff74aaa000 - 0x7fff74ab6ff3 libkxld.dylib (4570.71.82.8) <44AF05D7-6BDF-3A9B-B5CF-D16C98B6844E> /usr/lib/system/libkxld.dylib
0x7fff74ab7000 - 0x7fff74ab7ff7 liblaunch.dylib (1205.70.16) <265EE555-E988-3EE5-A39E-028FB3A5FE11> /usr/lib/system/liblaunch.dylib
0x7fff74ab8000 - 0x7fff74abcffb libmacho.dylib (906) <F5F16E2F-F961-3FF4-B02F-69BBDB57B8DC> /usr/lib/system/libmacho.dylib
0x7fff74abd000 - 0x7fff74abffff libquarantine.dylib (86.70.1) <262CECFE-A493-3EC6-8608-CEA93757265E> /usr/lib/system/libquarantine.dylib
0x7fff74ac0000 - 0x7fff74ac1ff3 libremovefile.dylib (45) <EA24BFB6-24B7-3841-8AAC-FAF400910706> /usr/lib/system/libremovefile.dylib
0x7fff74ac2000 - 0x7fff74ad9fff libsystem_asl.dylib (356.70.1) <9481D82D-CFB7-3032-A07F-88F7F59CAC2C> /usr/lib/system/libsystem_asl.dylib
0x7fff74ada000 - 0x7fff74adafff libsystem_blocks.dylib (67) <FA2C3663-9DBB-3AFB-80A3-E77BE0816AD0> /usr/lib/system/libsystem_blocks.dylib
0x7fff74adb000 - 0x7fff74b64ff7 libsystem_c.dylib (1244.50.9) <25DD83D8-80CA-3DFF-8626-FE704911F19C> /usr/lib/system/libsystem_c.dylib
0x7fff74b65000 - 0x7fff74b68ffb libsystem_configuration.dylib (963.50.9) <61B26E1D-FEFF-38C6-AE0E-A6DD90145EB2> /usr/lib/system/libsystem_configuration.dylib
0x7fff74b69000 - 0x7fff74b6cffb libsystem_coreservices.dylib (51) <E8FA663F-1B0F-3B12-8F97-31A46E6B4D68> /usr/lib/system/libsystem_coreservices.dylib
0x7fff74b6d000 - 0x7fff74b6efff libsystem_darwin.dylib (1244.50.9) <6195EEA1-83A7-35F0-8147-5AB031020CD0> /usr/lib/system/libsystem_darwin.dylib
0x7fff74b6f000 - 0x7fff74b75ffb libsystem_dnssd.dylib (878.70.4) <0D2C9583-5D28-375B-AEB4-F66F18C78322> /usr/lib/system/libsystem_dnssd.dylib
0x7fff74b76000 - 0x7fff74bbfff7 libsystem_info.dylib (517.30.1) <9C2C96F3-638B-34E7-A2BD-24C643EAF957> /usr/lib/system/libsystem_info.dylib
0x7fff74bc0000 - 0x7fff74be6ff7 libsystem_kernel.dylib (4570.71.82.8) <C34BA704-FAFF-3DDB-9827-5930B5BEF134> /usr/lib/system/libsystem_kernel.dylib
0x7fff74be7000 - 0x7fff74c32fcb libsystem_m.dylib (3147.50.1) <B3172533-77D2-3416-8487-4A505198E9E1> /usr/lib/system/libsystem_m.dylib
0x7fff74c33000 - 0x7fff74c52ff7 libsystem_malloc.dylib (140.50.7) <821E16C8-7A7E-3269-9167-10F4F413BF93> /usr/lib/system/libsystem_malloc.dylib
0x7fff74c53000 - 0x7fff74d83ff7 libsystem_network.dylib (1229.70.2) <07BFD80A-E7EB-3DEB-B765-5E1659453114> /usr/lib/system/libsystem_network.dylib
0x7fff74d84000 - 0x7fff74d8effb libsystem_networkextension.dylib (767.70.2) <A90BAFFD-AC3D-3078-90B2-71463DBFD4A5> /usr/lib/system/libsystem_networkextension.dylib
0x7fff74d8f000 - 0x7fff74d98ff3 libsystem_notify.dylib (172) <738B3BB0-4F20-3446-A3B6-095D796E5903> /usr/lib/system/libsystem_notify.dylib
0x7fff74d99000 - 0x7fff74da0ff7 libsystem_platform.dylib (161.50.1) <90A2A62F-8690-3FA7-A4D0-9085BF2FA44A> /usr/lib/system/libsystem_platform.dylib
0x7fff74da1000 - 0x7fff74dacfff libsystem_pthread.dylib (301.50.1) <283E64A7-A2B2-3212-95BA-4D21F9AE36CF> /usr/lib/system/libsystem_pthread.dylib
0x7fff74dad000 - 0x7fff74db0fff libsystem_sandbox.dylib (765.70.2) <C29E1B7A-F39B-344E-98F7-8FB32B10AE0A> /usr/lib/system/libsystem_sandbox.dylib
0x7fff74db1000 - 0x7fff74db2ff3 libsystem_secinit.dylib (30) <4E84DF62-57B5-36F9-819F-3C1E7FEDA856> /usr/lib/system/libsystem_secinit.dylib
0x7fff74db3000 - 0x7fff74dbaff7 libsystem_symptoms.dylib (820.60.3) <A45B4D84-2C69-3F19-83C2-2F1EEA73A7B5> /usr/lib/system/libsystem_symptoms.dylib
0x7fff74dbb000 - 0x7fff74dcfff7 libsystem_trace.dylib (829.70.2) <4C4E5351-E370-3226-9B30-61E250DE3B2E> /usr/lib/system/libsystem_trace.dylib
0x7fff74dd1000 - 0x7fff74dd6ff7 libunwind.dylib (35.3) <BAE12DA3-CF33-32AD-86B0-CCD6705ADFAA> /usr/lib/system/libunwind.dylib
0x7fff74dd7000 - 0x7fff74e04fff libxpc.dylib (1205.70.16) <26D99819-B813-320E-9E8F-9D57AD2DA63B> /usr/lib/system/libxpc.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 1720
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=466.7M resident=0K(0%) swapped_out_or_unallocated=466.7M(100%)
Writable regions: Total=308.7M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=308.7M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 384K 4
Activity Tracing 256K 2
CG backing stores 18.1M 6
CoreGraphics 8K 2
CoreImage 8K 3
CoreUI image data 444K 4
CoreUI image file 280K 4
Image IO 1924K 5
Kernel Alloc Once 8K 2
MALLOC 267.0M 51
MALLOC guard page 48K 12
Memory Tag 242 12K 2
Memory Tag 251 40K 2
OpenGL GLSL 880K 13
STACK GUARD 56.1M 21
Stack 17.6M 21
VM_ALLOCATE 1252K 24
__DATA 32.3M 352
__FONT_DATA 4K 2
__GLSLBUILTINS 2588K 2
__LINKEDIT 201.2M 40
__TEXT 265.5M 346
__UNICODE 560K 2
mapped file 62.3M 395
shared memory 760K 15
=========== ======= =======
TOTAL 929.4M 1307

Model: iMac12,2, BootROM 87.0.0.0.0, 4 processors, Intel Core i5, 3,1 GHz, 8 GB, SMC 1.72f2
Graphics: AMD Radeon HD 6970M, AMD Radeon HD 6970M, PCIe
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D324131333333433920
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D5341384758334D324131333333433920
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
Bluetooth: Version 6.0.7f22, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Crucial_CT1050MX300SSD1, 1,05 TB
Serial ATA Device: HL-DT-STDVDRW GA32N
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: d2 Quadra v3
USB Device: Expansion
USB Device: IR Receiver
USB Device: Internal Memory Card Reader
USB Device: USB 2.0 Bus
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
FireWire Device: LaCie d2 Extreme LUN 0, LaCie Group SA, Up to 800 Mb/sec
Thunderbolt Bus: iMac, Apple Inc., 22.1

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New Here ,
Dec 10, 2021 Dec 10, 2021

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I do not know the time zone you are in, so I wait hoping you are able to point out possible workarounds, having had the chance to view my " crash log"

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New Here ,
Dec 10, 2021 Dec 10, 2021

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Process: Adobe Lightroom [1672]
Path: /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom
Identifier: com.adobe.Lightroom6
Version: Adobe Lightroom [1014445] (6.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Lightroom [1672]
User ID: 501

Date/Time: 2021-12-10 18:08:46.417 +0100
OS Version: Mac OS X 10.13.6 (17G14042)
Report Version: 12
Anonymous UUID: 41A5A8EB-3649-5536-747A-9C7C5580F02C

Sleep/Wake UUID: A7F78B49-B231-4BCD-B067-0469919F668C

Time Awake Since Boot: 5900 seconds
Time Since Wake: 1400 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_MEMORY_ERROR at 0x00007fffe4f7693c
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Bus error: 10
Termination Reason: Namespace SIGNAL, Code 0xa
Terminating Process: exc handler [0]

 

 

This is the top of the systemfiguration, the one I posted last night was part of the end of the document. I do hope it makes sence for the trained eye. Thanks

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LEGEND ,
Dec 10, 2021 Dec 10, 2021

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Hmm, in crash reports there's usually a "stack trace" that shows what the program was doing at the time of the crash -- that's not included in what you pasted.  I'm not expert in Apple crash reports to tell you exactly where to find that, unfortunately.

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New Here ,
Dec 09, 2021 Dec 09, 2021

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Åpne igjen/open again: the window reeopens with the same message. The other, Rapporter.. goes to Adobe and the ignore one cleses the window. Thats that.

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