Unable to use the Enhanced Denoise feature in Lightroom Classic 12.4

Report · Aug 16, 2023

I'm running Lightroom Classic Release 12.4 on Windows 10 Pro Version 22H2 OS build 19045.3324.

I'm attempting to use the Enhanced Noise Reduction feature. When I activate the feature, the progress bar appears saying "Loading Enhance data" and then the main Enhance Preview window appears. The "Without Enhance" preview appears briefly, then the "Enhanced" preview appears, but it is blank. (The word Enhanced appears, but the preview itself is all light gray.)

When I click the Enhance button, I get this.

Followed by this.

If I turn off the GPU in Preferences, the result is the same, except that I don't get the "GPU Error" dialog box.

I should note that I already have some photos that I have used Enhanced Denoise on successfully, but I think that I processed them when I was running Lightrrom Classic 12.3.

Report · Aug 16, 2023

What is the make/model of your GPU?

What is your GPU driver version?

How much VRAM on your GPU?

You can obtain that info in LrC by clicking on Help, then System Info, and you can copy then paste that into a reply.

Report · Aug 17, 2023

Lightroom Classic version: 12.4 [ 202306052221-b70c0975 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 10 - Business Edition

Version: 10.0.19045

Application architecture: x64

System architecture: x64

Logical processor count: 4

Processor speed: 3.6GHz

SqLite Version: 3.36.0

CPU Utilisation: 2.0%

Built-in memory: 24383.1 MB

Dedicated GPU memory used by Lightroom: 13.9MB / 1981.1MB (0%)

Real memory available to Lightroom: 24383.1 MB

Real memory used by Lightroom: 1508.7 MB (6.1%)

Virtual memory used by Lightroom: 1642.6 MB

GDI objects count: 755

USER objects count: 2472

Process handles count: 2679

Memory cache size: 67.0MB

Internal Camera Raw version: 15.4 [ 1508 ]

Maximum thread count used by Camera Raw: 3

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 453MB / 12191MB (3%)

Camera Raw real memory: 469MB / 24383MB (1%)

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Standard Preview Size: 1680 pixels

Displays: 1) 1600x1200

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

DirectX: NVIDIA GeForce GT 1030 (31.0.15.2824)

Init State: GPU for Image Processing supported by default with custom export support

User Preference: Off

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: F:\Lightroom DB\Lightroom CC Catalog-2-v12.lrcat

Settings Folder: C:\Users\dlspt\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) AdobeStock

2) Flickr

3) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de

Device : 1d01

Subsystem : 11c71028

Revision : a1

Video Memory : 1981

Adapter #2: Vendor : 8086

Device : 3e91

Subsystem : 8591028

Revision : 0

Video Memory : 80

Adapter #3: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers / Headphones (Realtek Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: LR5x19

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 0

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_SIZE: 32768

GL_MAX_TEXTURE_UNITS: 4

GL_MAX_VIEWPORT_DIMS: 32768,32768

GL_RED_BITS: 8

GL_RENDERER: NVIDIA GeForce GT 1030/PCIe/SSE2

GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA

GL_STENCIL_BITS: 8

GL_VENDOR: NVIDIA Corporation

GL_VERSION: 4.6.0 NVIDIA 528.24

GPUDeviceEnabled: false

OGLEnabled: true

GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters 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GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_multiview_texture_multisample GL_EXT_multiview_timer_query GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_post_depth_coverage GL_EXT_provoking_vertex GL_EXT_raster_multisample GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_sparse_texture2 GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_filter_minmax GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shadow_lod GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_EXT_memory_object GL_EXT_memory_object_win32 GL_NV_memory_object_sparse GL_EXT_win32_keyed_mutex GL_KHR_parallel_shader_compile GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_EXT_semaphore GL_EXT_semaphore_win32 GL_NV_timeline_semaphore GL_KHR_shader_subgroup GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_equation_advanced_coherent GL_NVX_blend_equation_advanced_multi_draw_buffers GL_NV_blend_minmax_factor GL_NV_blend_square GL_NV_clip_space_w_scaling GL_NV_command_list GL_NV_compute_program5 GL_NV_conditional_render GL_NV_conservative_raster GL_NV_conservative_raster_dilate GL_NV_conservative_raster_pre_snap_triangles GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_draw_vulkan_image GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_feature_query GL_NV_fence GL_NV_fill_rectangle GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_coverage_to_color GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_fragment_shader_interlock GL_NV_framebuffer_mixed_samples GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_geometry_shader_passthrough GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_memory_attachment GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_path_rendering_shared_edge GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_query_resource GL_NV_query_resource_tag GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_sample_locations GL_NV_sample_mask_override_coverage GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_atomic_float64 GL_NV_shader_atomic_fp16_vector GL_NV_shader_atomic_int64 GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_shader_subgroup_partitioned GL_NV_stereo_view_rendering GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_uniform_buffer_std430_layout GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_linked_gpu_multicast GL_NV_gpu_multicast GL_NVX_gpu_multicast2 GL_NVX_progress_fence GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_OVR_multiview GL_OVR_multiview2 GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

Report · Aug 17, 2023

DirectX: NVIDIA GeForce GT 1030 (31.0.15.2824)

'So v 528.24 released 1/23/2024.

At NVIDIA v536.99 is available, released 8/8/2023 (Game Ready only). You might try upgrading that driver. Select Custom install as to force a clean install.

Report · Aug 18, 2023

I checked out my NVIDIA GeForce GT 1030 driver in the Windows Control Panel. It looks like it's fairly up-to-date, and there don't seem to be any updates available currently. (The Update Driver button is disabled.) Besides, Enhanced DeNoise is not working even when I have the GPU disabled in Lightroom Classic Preferences.

All this mat be academic, as there is a Lightroom Classic 12.5 update just appearing in my Notifications. I'll check it out.

Report · Aug 16, 2023

The "DNG" file you are using to DeNoise- Is that an original camera raw file?

The enhanced Denoise does not work with DNG files derived from external apps like Topaz.

Regards. My System: Windows-11, Lightroom-Classic 14.5.1, Photoshop 26.10, ACR 17.5, Lightroom 8.5, Lr-iOS 10.4.0, Bridge 15.1.1 .

Report · Aug 17, 2023

Yes, it is a raw file from a Lumix S5, imported into Lightroom.

Report · Aug 17, 2023

Now you need to answer GoldingD's questions, David.

Report · Aug 17, 2023

Just did it.

Report · Aug 18, 2023

I just upgraded to Lightroom Classic 12.5. The Enhanced DeNoise problem has not changed.

I went back and looked at the EXIF data on one of the photos that I successfully used Enhanced DeNoise on. (See image) In the Software metadata item, it shows that the image was created by Lightroom Classic 12.3. So Enhanced DeNoise was working on my computer under Lightroom Classic 12.3, but it does not work under Lightroom Classic 12.4 or 12.5.

Should I reinstall Lightroom Classic 12.3?

Report · Aug 18, 2023

After posting the above, I had the thought that maybe another system update had caused Enhanced DeNoise to quit working. Here are images from my Windows Update history. The successful Enhanced DeNoise image was created on 2023-06-23, so only Windows updates since then could have broken Enhanced DeNoise. And Enhanced DeNoise wasn't working yesterday, so the 2023-08-18 updates wouldn't have broken it, either. And I haven't installed any new applications lately.

Report · Aug 18, 2023

"I checked out my NVIDIA GeForce GT 1030 driver in the Windows Control Panel. It looks like it's fairly up-to-date, and there don't seem to be any updates available currently. (The Update Driver button is disabled.)"

As GoldingD indicated, there's a 7-month-old newer driver available for that graphics processor:

https://www.nvidia.com/Download/Find.aspx?lang=en-us

"Besides, Enhanced DeNoise is not working even when I have the GPU disabled in Lightroom Classic Preferences."

Unfortunately, LR's AI commands ignore the setting of Preferences > Performance > Use Graphics Processor.

Report · Aug 18, 2023

Thanks for the link! I found and installed the latest NVIDIA driver for my card. I did do the clean install, as GoldingD suggested. Unfortunately, that had no effect on the problem. The symptoms are still the same. Here's the current Lightroom Classic System Info after the driver update:

Lightroom Classic version: 12.5 [ 202308091523-68a7abd6 ]

License: Creative Cloud

Language setting: en

Operating system: Windows 10 - Business Edition

Version: 10.0.19045

Application architecture: x64

System architecture: x64

Logical processor count: 4

Processor speed: 3.6GHz

SqLite Version: 3.36.0

CPU Utilisation: 6.0%

Built-in memory: 24383.1 MB

Dedicated GPU memory used by Lightroom: 1355.3MB / 1981.1MB (68%)

Real memory available to Lightroom: 24383.1 MB

Real memory used by Lightroom: 1393.3 MB (5.7%)

Virtual memory used by Lightroom: 3200.8 MB

GDI objects count: 884

USER objects count: 2494

Process handles count: 2170

Memory cache size: 65.9MB

Internal Camera Raw version: 15.5 [ 1595 ]

Maximum thread count used by Camera Raw: 3

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 405MB / 12191MB (3%)

Camera Raw real memory: 545MB / 24383MB (2%)

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Standard Preview Size: 1680 pixels

Displays: 1) 1600x1200

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

DirectX: NVIDIA GeForce GT 1030 (31.0.15.3699)

Init State: GPU for Image Processing supported by default with custom export support

User Preference: Auto

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic

Library Path: F:\Lightroom DB\Lightroom CC Catalog-2-v12.lrcat

Settings Folder: C:\Users\dlspt\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) AdobeStock

2) Flickr

3) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de

Device : 1d01

Subsystem : 11c71028

Revision : a1

Video Memory : 1981

Adapter #2: Vendor : 8086

Device : 3e91

Subsystem : 8591028

Revision : 0

Video Memory : 80

Adapter #3: Vendor : 1414

Device : 8c

Subsystem : 0

Revision : 0

Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers / Headphones (Realtek Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: Uninitialized

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 16

GL_ACCUM_BLUE_BITS: 16

GL_ACCUM_GREEN_BITS: 16

GL_ACCUM_RED_BITS: 16

GL_ALPHA_BITS: 0

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 24

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_SIZE: 32768

GL_MAX_TEXTURE_UNITS: 4

GL_MAX_VIEWPORT_DIMS: 32768,32768

GL_RED_BITS: 8

GL_RENDERER: NVIDIA GeForce GT 1030/PCIe/SSE2

GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA

GL_STENCIL_BITS: 8

GL_VENDOR: NVIDIA Corporation

GL_VERSION: 4.6.0 NVIDIA 536.99

GPUDeviceEnabled: false

OGLEnabled: true

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Report · Aug 18, 2023

Are you still getting this error after restarting LR?

Report · Aug 18, 2023

Yes. If I have "Use Graphics Processor" set to "Auto" in Preferences, I still get the original symptoms, which include this error message. If I set "Use Graphics Processor" to "Off" in Preferences, then I get the original symptoms, but without this error message.

As info, the Enhance Preview window does make it through calculating an Estimated Time before it gives up, leaving the Enhanced preview blank.

Report · Aug 18, 2023

The GT 1030 is a six-year-old processor, so though Nvidia hasn't officially moved it to "legacy support", it may not be prioritizing bug fixes.

I just noticed that you barely have the minimum required graphics-processor memory:

Dedicated GPU memory used by Lightroom: 1355.3MB / 1981.1MB (68%)

This could also be the cause of the problem.

Either way, it's most likely that the graphics processor (or its driver) is the culprit, and upgrading to a new processor (perhaps with a new computer) is the only fix.

You could verify that by restarting the computer in Safe Mode With Networking, which completely disables the use of the GPU by apps. The other AI commands remain usable, running 3-4 times slower, Denoise could take 30 minutes or more to complete.

Report · Aug 18, 2023

Yay! It works when I start in Safe Mode with Networking, but it is slow. A 12 megapixel file takes 12 minutes. So I guess it is the GPU card.

First of all, thanks to everyone for their patient help. I only use the Enhanced DeNoise feature on some old pictures taken in low light; but it does a great job of making them more presentable.

Second, any suggestions about a new video card? I don't play video game; I only do light processing in Lightroom Classic. I doubt I should go for anything high end, as my computer probably doesn't have a very big power supply. Or physical room for something high-end. I don't need much speed, but I do want to use all of the AI stuff.

Thanks again!

Report · Aug 19, 2023

For graphics-processor recommendations by the engineer who led the implementation of Denoise, see the paragraph labeled "Need for speed" in this blog post:

https://blog.adobe.com/en/publish/2023/04/18/denoise-demystified

For crowd-sourced benchmarks of Denoise running on various graphics processors, see:

https://www.lightroomqueen.com/community/threads/my-recent-gpu-experience-gigabyte-nvidia-rtx-4070-t...

Report · Aug 29, 2023

I replaced my GT 1030 2G card with a GT 1050Ti 4G card, and the problem went away. (This card fits in my computer and is compatible with my power supply.) The 1050 probably doesn't have much more processing power than the 1030, but I suspect that the boost from 2 GB to 4 GB of VRAM makes the difference.

I would suggest that the Lightroom Classic 2 GB minimum VRAM requirement for GPU cards is below the actual minimum requirements for versions 12.4 and later. My GT 1030 card was sold as having 2 GB of VRAM. It worked fine for Enhanced Denoise in Lightroom Classic version 12.3, but it quit working when I upgraded to Lightroom Classic version 12.4. Moving to a card with 4 GB VRAM solved the problem. I suspect that 4 GB VRAM is the actual minimum requirement now.

Report · Aug 29, 2023

Glad the new card is working for you.

Unable to use the Enhanced Denoise feature in Lightroom Classic 12.4

2 Correct answers