Videos disappeared from album

[PhotoMagical]

For the second time I have experienced that videos have disappeared from an album in Lightroom mobile but pictures stay.

I cannot completely rule out that I have somehow managed to delete them but find that possibility slim as all the photos from the same shooting are still in the album.

can someone offer me a suggestion for this behavior ?

best regards from Lars 🙏

[moved from bugs to discussions according to the community rules - Mod.]

[Sameer K]

Hey, @PhotoMagical. Welcome to the Lightroom Community. I'll need more info to help you figure this out. 

Please share more details, like the version of Lightroom, specific device model, mobile OS details, screenshots, and video recordings of what you see. It'll be difficult to troubleshoot and investigate this without a repeatable pattern. If you do recognize a repeated pattern, please share a numbered list of steps that lead to this inconsistency. 

Thanks! 
Sameer K

(Type '@' and type my name to mention me when you reply)

[PhotoMagical]

@Sameer K thank you for looking into this 🙏

I am using:

iPhone Xs Max, Ios 18.3.1, lightroom 10.5.2
iPad Pro A1701, OS 17.7.8. Lightroom 10.5.2

The videos that disappeared was in this folder:
https://lightroom.adobe.com/shares/addc54bc63964530972b018c3b43c56f

I'm wondering if it could have something to do with me transferring the photos and videos to my iPhone and they do not reach the cloud If I have unticked use cellular for sync and then haved cleared the cache🤔

However, I do often turn on Wi-Fi on my phone when I'm at home watching videos or stuff on YouTube.

Concerning local storage, I have set the cach size limit to 10 GB on my phone.

Best regards from Lars

[Anshul_Saini]

Hi @PhotoMagical,

Thanks for sharing these detailed notes. Based on your description, it’s possible the missing videos didn’t complete syncing to the cloud.

Here’s what you can check next:
 • Ensure “Use Cellular for Sync” is enabled until uploads complete, especially for large video files.
 • Reconnect to a stable Wi-Fi network and leave the Lightroom app open to confirm sync completion.
 • Check the Lightroom Web app (https://adobe.ly/4onpu9l). which will confirm if the videos exist in the cloud but aren’t displaying in the album view.
 • Avoid clearing cache until all syncs show complete (cloud icon in the top-right corner should have no pending activity).

If the issue persists after syncing, please let us know whether you notice any specific pattern. For instance, does this happen only when videos are first imported on mobile before syncing, or also with content originally added from another device?

Best,

Anshul Saini

[Jellographyy]

I do photos and videos for people and upload both into lightroom and ive never had problems before until now i went back to start colorgrading my videos and the files are all gone and i cant fin them anywhere ik i uploaded them but theyre now missing what can i do to get it fixed??

[Anshul_Saini]

Hi @PhotoMagical @Jellographyy,

Thanks for reaching out and sharing these details. I understand how concerning it is to see your uploaded videos missing. The product team has requested that we collect diagnostic logs to investigate your case thoroughly. 

Here’s what I’d like you to do next so we can fast-track this to engineering:

• Open Lightroom and go to Settings > Help & Support.

• Press and hold for 3–5 seconds on “Access our Support Forum.” This will generate a Diagnostic Log.

• If your device has an email account configured, an email window will automatically appear with the log attached.

• Send that email from the device (include a short note in the email: “forum post link and include the share link to your album with a one-line description of when the videos went missing”).

• If the email option doesn’t appear, the log will be copied to your iOS clipboard. In that case, paste it into a text editor (such as Notes), save it, and then share the file.

• Also, please DM me the saved log files so I can forward them directly to the product team immediately.

I appreciate your cooperation on this matter, and your input will help the team pinpoint the issue. Once I receive the logs, I’ll escalate to the product engineers and follow up.

Best,

Anshul Saini