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Lightroom CC: Syncing stuck forever

New Here ,
Nov 11, 2017

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All-new lightroom CC seems to get stuck syncing the catalgue to the cloud. There is a long thread here with dozens of users with the same problem.

Lightroom CC: Syncing stuck forever | Photoshop Family Customer Community

Anyone who can help here?

BR

Markus

you can find a fix for the problem here: Lightroom CC: Syncing stuck forever | Photoshop Family Customer Community

  1. In the My Photos area in the left pane, select the All Photos album.
  2. Switch to the Square Grid view (), which displays photos as equal-sized thumbnails along with their flag status, sync status, and rating.
  3. While holding down the Alt key (Win) or Option key (Mac), click the cloud icon (). Lightroom CC now displays only those photos that it's trying to sync.
  4. Press Ctrl+A (Win) or Command+A (Mac) to select all the photos displaying in the grid and then do any of the following:
    1. Delete the selected photos by choosing the Edit > Delete option and then add the photos in Lightroom CC again.
    2. Apply a flag or a star rating to selected photos.

The syncing issue should now be resolved. To check the sync status, click the cloud icon () at the upper-right corner.

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Lightroom CC: Syncing stuck forever

New Here ,
Nov 11, 2017

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All-new lightroom CC seems to get stuck syncing the catalgue to the cloud. There is a long thread here with dozens of users with the same problem.

Lightroom CC: Syncing stuck forever | Photoshop Family Customer Community

Anyone who can help here?

BR

Markus

you can find a fix for the problem here: Lightroom CC: Syncing stuck forever | Photoshop Family Customer Community

  1. In the My Photos area in the left pane, select the All Photos album.
  2. Switch to the Square Grid view (), which displays photos as equal-sized thumbnails along with their flag status, sync status, and rating.
  3. While holding down the Alt key (Win) or Option key (Mac), click the cloud icon (). Lightroom CC now displays only those photos that it's trying to sync.
  4. Press Ctrl+A (Win) or Command+A (Mac) to select all the photos displaying in the grid and then do any of the following:
    1. Delete the selected photos by choosing the Edit > Delete option and then add the photos in Lightroom CC again.
    2. Apply a flag or a star rating to selected photos.

The syncing issue should now be resolved. To check the sync status, click the cloud icon () at the upper-right corner.

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New Here ,
Nov 12, 2017

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Honestly, this is getting ridiculous.

Plenty of people with this problem, I'm seeing my uploads going from ~2670, down to 2500 and then back to over 2.6k.

No idea of what's going on, no way of seeing logs and it's been over a week now.

Any news about this?

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New Here ,
Oct 29, 2018

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So I've not found the fix, but I've found a way around it for now until they fix the newest update. If you go to your Creative Cloud and scroll down to Lightroom Classic. Where it say's 'Open' select the arrow next to this, and select 'Manage' and 'Other Versions'. Install the version before the most recent - for me this was 7.4 and I've found that all my photos are syncing in order and not freezing. It's not ideal that we can't have the newest update, but I don't think there is much to be missing out on but avoiding a rubbish bug and hours of stress!

Hope this helps everyone else!

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Community Beginner ,
Nov 14, 2017

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I am having the same problem and getting more and more frustrated by it

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Community Beginner ,
Nov 18, 2017

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Same issue here. I tried to write a bit about my symptoms and some errors that I see here Initial sync gets stuck

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New Here ,
Nov 19, 2017

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you can find a fix for the problem here: Lightroom CC: Syncing stuck forever | Photoshop Family Customer Community

  1. In the My Photos area in the left pane, select the All Photos album.
  2. Switch to the Square Grid view (), which displays photos as equal-sized thumbnails along with their flag status, sync status, and rating.
  3. While holding down the Alt key (Win) or Option key (Mac), click the cloud icon (). Lightroom CC now displays only those photos that it's trying to sync.
  4. Press Ctrl+A (Win) or Command+A (Mac) to select all the photos displaying in the grid and then do any of the following:
    1. Delete the selected photos by choosing the Edit > Delete option and then add the photos in Lightroom CC again.
    2. Apply a flag or a star rating to selected photos.

The syncing issue should now be resolved. To check the sync status, click the cloud icon () at the upper-right corner.

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Participant ,
Jan 29, 2019

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Questions and Corrections to the above instructions

1, "All Synced Photographs" is in the Catalog on the left panel

2, Where is the cloud icon?

3, What does the cloud icon look like, the sample photos are missing.

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New Here ,
Nov 07, 2019

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Alt-click against the only cloud I see doesn't do it - it just shows me the normal drop-down from that cloud, the normal cloud storage etc..

 

I also tried filtering by sync status, but there's nothing there and still it always says 2 syncing.  (If I add more, they will sync and it will come back to 2)

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Community Beginner ,
Apr 24, 2020

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Did you every get a resolution to this problem? I have the same issue, but with 9 photos not syncing and no way to find out which nine is the problem. Alt+Cloud Icon on a PC must be an old solution because it results in the normal drop down.  Also when filtering only "Syncing", I get the "Oh no! A black hole. No photos matching these filters were found."  This "9 photos syncing issue" has been going on about 2 weeks now.  When I add new photos, they appear to sync okay to the cloud, but the other nine are still stuck.  Maybe 9 photos syncing is the new normal for me, but it is really aggrevating that I can't find out which ones they are.

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New Here ,
Apr 24, 2020

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Wow, I dont remember what finally resolved it, but my Lightroom is no longer stuck syncing.  Sorry.  Maybe it eventually resolved itself, or maybe I uninstalled and re-installed Lightroom.  I'm not sure, but I think it was the latter.

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Community Beginner ,
Apr 25, 2020

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Thanks for the response.

 

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New Here ,
Apr 29, 2020

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I'm having this issue at the moment - stuck on one photo syncing. Tried the suggestions above but no change. Any other things I can try?

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New Here ,
May 06, 2020

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Hi - I am still having that issue with LR cc always saying it is syncing 37 photos, but none of the above suggestions help ???

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New Here ,
May 12, 2020

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I have one stuck phone and holding down alt does not do anything... 

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Community Beginner ,
May 27, 2020

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I have been looking for a solution to this for several weeks - have had 198 syncing photos for about 10 days. Moved some folders around then and went from about 40 to 198. Holding down ALT does nothing.

Besides all that, where is this Cloud icon that the old solution refers to?

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Community Beginner ,
May 28, 2020

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Read more posts and finally found a suggestion that worked!! YMMV.

This was posted by johnrellis:

In LR Classic "try going to Preferences > Lightroom Sync, holding down Alt / Opt, and clicking the Rebuild Sync Data button that magically appears.  This should not change your existing synced collections or their contents, just rebuild the existing relationship between LR Classic and LR CC. "

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New Here ,
Dec 16, 2017

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Still happening to me. The suggested "fix" works, but I shouldn't have to baby sit my 16,000 photos while they upload. The 1.1 release hasn't fixed this issue for me. After about 15-20 photos uploaded, it just sits there for hours and refuses to actually sync another photo until I either A: follow the suggested "fix" which makes it work for another 15-20 photos, or B: restart Lightroom CC. When is it expected for this bug to be fixed?

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Advocate ,
Dec 17, 2017

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my 16,000 photos. . ."

Cause identified. 16,000 files, divided into little 'packets', (Google FTP and Packet Switching) each being sent on a different route, thru 15 or more 'hops' to Adobe, over Lord knows what kind of networks, all at the very same time the same 16,000 files are being sent back down a different 'highway' to synced computers/devices.

There's an unlimited number of possible causes for a 'traffic jam' that are outside the Adobe software responsibility.

It would be nice if we all had $15,000 workstation computers and fiber, private network connections port to port, but ALAS!

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