why cant i import these .RAW files shot on GH7 to lightroom?

[Matt5EDF]

why cant i import these .RAW files shot on my new panasonic GH7 to lightroom?

i get the following error messages, i don't understand as i never had an issue importing raw to lightroom before when shot on my GH5

[dj_paige]

Please specify if you are using Lightroom (Lr icon) or Lightroom Classic (LrC icon). Also please tell us the version NUMBER (we need the version NUMBER and not words like "latest" or "up-to-date").

[Matt5EDF]

13.3 and Lr Classic

[JohanElzenga]

You need to update to at least Lightroom Classic 13.4, because that is when support for this camera was added. The current version of Lightroom Classic is 13.5.1.

[Matt5EDF]

how do i update please? this is what i see in creative cloud

[JohanElzenga]

Have to clicked on 'Check for updates' in the upper right corner? Otherwise try logging out and then logging in again.

[Matt5EDF]

logged in and out, then clicked checked for updates, this is what i see.

[JohanElzenga]

I have no answers. Your Creative Cloud app is up to date, so that is not the problem either. I think you should contact Adobe and ask them what is going on. The only alternative I can think of is uninstalling Lightroom Classic (keep the preferences) and then reinstalling it. A reinstall should install Lightroom Classic 13.5.1...

[Matt5EDF]

can you please tell me  how to contact adobe? everytime i open up some way to contact it takes me to these forums

[JohanElzenga]

No, I can't. I don't even know where you live. Check the website of Adobe in your country for a telephone number.

[DdeGannes]

@Matt5EDF , Your second screenshot shows the import dialog which shows there are multiple images available to import, however none of them are selected. Select the images you wish to import.

[JohanElzenga]

@DdeGannes The second screenshot shows that all images are selected (the little boxes in the upper left corner of each greyed out thumbnail are checked), but Lightroom Classic 13.3 does not support this camera yet. That is why no thumbnails show and why trying to import gives the error shown in the first screenshot.

[DdeGannes]

@JohanElzenga , Ok my "bad".

[dj_paige]

What is the version NUMBER of your Mac OS? Please give us the version NUMBER and not words like "up-to-date" or "latest".

[Matt5EDF]

14.6.1 (23G93)

[dj_paige]

What is the version NUMBER of your Adobe Creative Cloud application?

[Matt5EDF]