Why Won't Lightroom Open RAW Files from Canon 1DX Mark II?

[dolphin2421]

I have a new Canon 1DX Mk 2 and Lightroom will not open its raw files.  It doesn't matter if the camera is connected to my MacBook Pro via USB 3.0 or if I'm opening the files from a card reader.  The application sees my camera in the Import dialog, but doesn't find any accessible files.

I have the latest version of Lightroom CC installed (CC 2015.8 [ 1099473 ]), the latest version of Mac OS Sierra 10.12.2 and the necessary Canon utility drivers installed but I can't seem to get around this problem as others have reported in this forum.  I've updated the camera firmware to the latest version, too.

I can open and import the files in Adobe Bridge and in the Adobe Photo Importer, but I can't figure out why Lightroom can't see the files.  Any help would be appreciated.

Thanks, and Happy New Year!

--jag

[dj_paige]

What is the exact word-for-word error message?

[dolphin2421]

There's not an error message per se:  it just says "No Photos Found."

The Lightroom version info. is:  2015.8 Release Camera Raw 9.8

[99jon]

Ensure the destination panel is open on the right and that the folder you are copying into has full permissions (read & write privileges)

The full file path should be displayed at the top of the right-hand panel in the import dialog.

[dolphin2421]

I have r+w permissions to the destination directory.

[99jon · Accepted solution]

If you have twirled open the destination tab, then I’m not sure what the problem is.

The only other suggestion is to launch image capture and get the photos into a folder using that app.

Then bring into Lightroom using:

Import >>Add

[todgomes]

Did you ever get this solved?  The "correct answer here" is only a patch.  I am having this issue today as well.

[dj_paige]

Explain your issue in detail. Assume we know nothing, start from the beginning.