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Windows 11 Displays Grayed Out Images In Library Module

New Here ,
Nov 17, 2022 Nov 17, 2022

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I was running LR 6.14 and upgraded to Windows 11. In Library all my images are grayed out, with no error indications. Switching to Develop, I can see and modify the image, but there is no image in the Navigator box. Realizing that LR 6.14 is a little aged, I upgraded to LR 11.5. I get the same results in the Library and Develop Modules. Google searches have provided no resolution.

Lightroom 6 Library

LR-6-Library.png

 

Lightroom 6 Develop 

LR-6-Develop.png

Lightroom 11 Library

LR-11-Library.png

Lightroom 11 Develop

LR-11-Develop.png

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correct answers 1 Correct answer

LEGEND , Nov 17, 2022 Nov 17, 2022

If disabling the GPU doesn't help, a quick way to test for a bad display profile is to assign sRGB temporarily:

http://www.lightroomqueen.com/articles-page/how-do-i-change-my-monitor-profile-to-check-whether-its-corrupted/

 

If the GPU and display profile aren't causing the problem, then see this help article:

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gives-error-preview-cache.html

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New Here ,
Nov 17, 2022 Nov 17, 2022

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BTW, upgrading to LR 12 does not resolve the problem.

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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First, try disabling GPU in the preferences (Performance). Any better?

If not, recalibrate and build a new ICC display profile; the old one might be corrupted. If you are using software/hardware for this task, be sure the software is set to build a matrix, not LUT profile, Version 2, not Version 4 profile.

If turning OFF the GPU works, it's a GPU bug, and you need to contact the manufacturer or find out if there's an updated driver for it. 

Also see: https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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LEGEND ,
Nov 17, 2022 Nov 17, 2022

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If disabling the GPU doesn't help, a quick way to test for a bad display profile is to assign sRGB temporarily:

http://www.lightroomqueen.com/articles-page/how-do-i-change-my-monitor-profile-to-check-whether-its-...

 

If the GPU and display profile aren't causing the problem, then see this help article:

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gives-error-preview-cache.html

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New Here ,
Nov 17, 2022 Nov 17, 2022

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Thank you, John.

Following the instructions at the link for 'change profile to check' my problem resolved and both LR 6 and LR 12 are now working, showing thumbnails.

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LEGEND ,
Nov 17, 2022 Nov 17, 2022

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Glad you got it resolved.

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