P: Export images at multiple resolutions in one go

Rick, you've obviously spent a lot of time hunting down all of these examples. Some - at least without context - do sound harsh. Some of these comments have a back story that isn't visible here, and knowing that back story, I'd say they were quite restrained. Some simply highlight the way things can come over badly in text without the benefit of facial expression, tone of voice, body language etc. Some can be read multiple different ways, which is also a downside of the written word. And some could certainly be phrased in a more kindly fashion.

On the other hand, I could create a list of people ranting and raving, and the kind way in which they were answered. There's a real mix here. However I do have more important things to do, and I'm sure you do too! 😉

Adobe does not generally actively moderate their forums, beyond spam and blatant personal attacks, because they would be accused of blocking free speech and manipulation. This is in direct contrast to some other company's forums, where saying anything anti the program gets the post deleted and the user banned. 

The up side is as long as people don't go toooo far over the line, you can share your opinion. The downside is everyone else can too, and those will often differ. It would be lovely if everyone treated each other the way they want to be treated, but that's down to each individual. 

Everyone's made their point. Now can we please let it drop before this thread does get closed?

You are right, everyone else is wrong. I am so sorry if i gave the impression of bulliing. Sarcarsm off. Maybe better for you bloodpressure to sign off for this forum. How many friens do you have btw?

John E,
thanks for suggesting a look at Rob Cole's plugins. 

David,
I genuinely appreciate your tech knowledge about LR. But.

“navel-gazing novel, railing about "Adobe apologists."

 

“I pretty much never”

Quite patronizing aren’t we? 

 

“Once a request is logged, the why, though interesting, is irrelevant in the short term” —> 8 years, no acknowledgement, yay / nay? Would this be tolerated in IT support? And then what does one say to someone who tried to say "you should not be asking for it because that's silly".

 

Victoria, 

as you rightly said “It's a shame, as we're all meant to be on the same side. “ 

I’m also glad you mentioned that everyone is acting voluntarily here. 

I had to think a lot before saying what I did, but someone had to call out the many wrongs committed against users on these forums. 

I've culled some examples of interactions that happen on these forums. What’s missing, in these below messages, is respect for someone asking for an improvement or complaining about a problem:.

 

To all who told me to observe etiquette:

 I wish to ask, are these good examples of “Help etiquette”, 

In each case, there was no personal provocation. The “help” if offered is irrelevant when served with insulting or patronizing comments

 

Example of bypassing the problem by Adobesplaining:

“Commits to the cloud on Lightroom mobile only happen when you move to a different image. If you work for a while on a single image it is prudent to move to a different image occasionally to commit the changes” —> Rikk F; this is a bug in LR mobile, but the user is told “its prudent to move to a different image occasionally” 

 

Other Examples, indicate compulsive aggression from folks rushing to defend Adobe, when not required. 

“I'm giving you straight explanations. Accept them or jog on.” —> John B

“I've explained why I consider that your proposal is something I wouldn't want and why I think it is generally undesirable. I don't need to understand why you propose it, just take it at face value.” —> John B

“I have a whole lot more confidence in my estimation of user opinions than I have in yours. Do you not know how ludicrous your "fight" sounds?” —> John B, Clearly belligerent, eager to get aggressive 

“Do you honestly believe that any Adobe official is going to answer that? ..... / .... Why don't you wait until the next version of Lightroom comes out (so you'll know whether or not it is available as perpetual license) before complaining about Adobe not listening to consumers?” —> Johan Elzenga, responding to a question about LR 7 standalone 

“It's a bit like the family dog - much as we all love him we do get rather fed up with him insisting on leaving his scent every 5 yards. It drives the cats away.” —> John B responding to Rob Cole's suggestion of a plugin

“Sorry, but this is nonsense.” Johan Elzenga, responding to a technically wrong response from another user. Someone being technically wrong is a license to be rude to them?

“Local sync has been requested many times. But in theory, why would anyone need it?” —> John B responding to a user asking about 4000 photos on iPad, while ignoring that many users may not have that bandwidth when traveling

“Because I refuse to pay Adobe an extra $ 10 per month for sufficient storage space, they should enable WiFi sync (for free)” —> same thread —> what’s the need to belittle the user’s requests? 

“Why do you overwrite the preset in the first place?” —> Johan Elzenga, questioning why a user is doing something that LR allows them to do

“It's not many people over 5 years” —> oft repeated comment by various people. 

“ I don't think that it would have been a trivial task to bolt this onto a 10+ year end program” —> John B discussing sync; ok for John to express frustration, not ok for others.

“ I doubt if more than a dozen people worldwide are with you!” —> John B, repeating a sentiment he’s expressed on many tickets; is that ok, to scoff at other’s requests?

“19 votes is why.” —> oft repeated statement by John B when someone finally gets frustrated about why Adobe doesn’t fix a problem or add a feature. He has wisely refrained from stating this on the ticket with 1000+ votes. 

“I haven't referred to inexperienced at any point - but stupid and/or tired” —> John B

“A professional generally doesn't allow her or his workflow to accumulate duplicates in significant numbers” —> John B belittling someone who added a request to auto-identify duplicates.  

“Hype, Robert?” —> John B responding to a person complaining about bugs

“I still think that's an exaggeration, Bob; I doubt that I am any less demanding than you” —> John B responding to a person complaining about bugs; it is a problem only if John B thinks it is a problem.  Otherwise be ready to be bullied. 

 

I’m happy to start on a fresh page, but there has to be some understanding that users with requests / bugs, or, users with complaints about Adobe’s product management shouldn't be attacked, insulted, patronized and bullied. 

I don't need it for myself. But I see a business opportunity.

"Maybe I should learn Lua and charge everyone ten bucks for an LR script that does the same?"

Maybe you can find a copy of Rob Cole's ExportManager plugin. He passed away four years ago and his Web site disappeared. But a few people have collected some of his many plugins here: https://github.com/RobColeLr. (The consensus among plugin developers who knew Rob is that his informal license allows his plugins to continue to be distributed.) Many of those plugins continue to work in LR 8.

I don't even know what is out there, honestly. But apparently there is a demand for something.

Something like the 'Big Fat Export Plugin'? http://buggeringabout.com/hacking-lightroom-the-big-fat-export-plugin/ or the different options Jeffrey Friedl offers: http://regex.info/blog/lightroom-goodies . Vladimir Vinogradsky offers different export plugins: https://exchange.adobe.com/creativecloud.partner.0011O000020pssYQAQ.html

At some point, this becomes a waste of time. Maybe its my years doing IT support but the why, though interesting, is irrelevant in the short term. Once a feature request has been logged then its more productive to focus on workarounds and alternate workflows. Writing a navel-gazing novel in response to every post isn't getting us anywhere. Neither is railing about "Adobe apologists."

I pretty much never export directly from Lightroom but even I see where the requested feature would be helpful. I'm wrote a Bridge script to export JPEG files since that feature was dropped... I've actually invested time in creating something useful on this front. Maybe I should learn Lua and charge everyone ten bucks for an LR script that does the same?

I'm not going to argue with you Rick. I can understand your point of view. I have a slightly different perspective because I see some of the internal workings at Adobe as well as the frustrations from a user's point of view. 

I will just note that Adobe is not pushing me or making me deliver any messages (and nor do they do so for any other badged volunteers). I choose to share my experience of my own accord, to benefit other Lightroom users as far as possible.

Hi Victoria, I respectfully disagree to that analogy on various counts:

1. This is about improving the current direction, not turning it. Microsoft pulled back an entire release within a matter of days after it turned out to be disastrous. Adobe has branched out into new categories of products at the expense of the existing ones; the existing ones are languishing.
If this was a startup they would have my sympathy and support, but they aren’t.

2. Users have the right to complain about delays in responses from Adobe - and more so, after patiently waiting for “yes we hear you” and not getting even that for 8 years.

3. If it is indeed a matter of direction and stakeholders, and if user requests (be it 40 votes, 400 votes or 1000 votes) all getting ignored, who is setting the direction? At least we demand to know that so that we can just jump ship instead of pleading to deaf ears.

4. The hallmark of failed product management is the number of hacks required to get productive stuff done. Adobe forced me to use an insane number of hacks and it has taken me a lot of experimentation and it wastes a lot of time to keep doing it.

5. You put it across nicely, and your message amounts to “be patient, it’s a big company, they take time”, and I’m disgusted with Adobe for making users like you to be the one delivering that message.
Product roadmaps or expectation setting should only be done by the company and no one else.
The Microsoft forums have senior volunteer users responding but they always respond with things to do, there’s no defence of Microsoft’s mistakes. Ditto for Apple.

Why won’t adobe engineers or official reps participate in these forums and set the official expectations, instead of pushing Champions to defend against the user ire ? All it achieves is infighting and distress to all users concerned.

What’s worse is others (I’ve posted links to multiple examples in my threads above) are condescendingly hostile and resort to attacking those who criticise Adobe. There’s no worse ignominy for a paying user.

If Adobe isn’t listening to what we need, Adobe needs to reign in such hostile keyboard knights. The fact that it has all devolved to this situation, is their failure.