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170

P: Support for HEIC file format (Windows)

Community Beginner ,
Oct 31, 2017 Oct 31, 2017

Support for HEIC file format was included in Lightroom CC but still is needed in Lightroom Classic.  When will it be added?

[HEIC image support was added to LR 7.4 (for Mac OS 10.13 or later) and LR 7.5 (Windows 10).  (We're now at LR 8.2.1.) See https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html.  

- John Ellis]

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correct answers 1 Correct answer

Adobe Employee , Jun 20, 2018 Jun 20, 2018
I’m glad the advice shared above (https://helpx.adobe.com/lightroom-cc/kb/heic-files-support.html) seems to be helping.

On the iOS side, if anyone is still getting JPGs when trying to import HEIC, please be sure to update the LR Mobile app for iOS to version 3.3 – this latest version will import the HEIC originals from the device camera roll. Previous releases would convert HEIC to JPG during import, regardless of iOS settings.

Regarding HEVC video, the LR Mobile iOS app can import HEVC videos tha...
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replies 331 Replies 331
331 Comments
Explorer ,
Feb 13, 2018 Feb 13, 2018
I'm the only one person that reported the issue that Photoshop CC sometimes but OFTEN prevents mac from going into the sleep mode. I saw the issue on different macs - so, I'm 100% sure that EVERY mac user has the same problem. But you won't fix it, right? Because there are not many upvoters there. And you have courage to ignore issues even with such many upvoters like here.

Link to the bug report: https://feedback.photoshop.com/photoshop_family/topics/bug-report-photoshop-cc-prevents-mac-from-sle...
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Explorer ,
Feb 13, 2018 Feb 13, 2018
Also I can't resist to mention that it took 1 year for Adobe to fix one single little white pixel on the corner of the screen. Do you see how diligently they work? Several people even returned their macs and displays thinking that they purchased defective hardware (me too). But that was just a software pixel from Adobe application. And that was so hard for them to fix!
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Community Beginner ,
Feb 15, 2018 Feb 15, 2018
255 days since the WWDC announcement of HEIF. I'll probably use this thread as a running count of how long it's been.
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LEGEND ,
Feb 15, 2018 Feb 15, 2018
I'm unbelievably disappointed that Adobe has deferred this again. The best camera is the one that's always with me. The best photography workflow solution is the one that works with the camera I always have with me. Lightroom now fails. Adobe needs to consider the modern approach to cloud software with "insider" previews and the monthly subscription is now becoming a farce.
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Explorer ,
Feb 15, 2018 Feb 15, 2018
Maybe they will think better about what issues to fix if all 32 people here cancel their subscription.
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Explorer ,
Feb 15, 2018 Feb 15, 2018
What is the most disgusting is that they could not even write here: "We are working on the issue".
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LEGEND ,
Feb 15, 2018 Feb 15, 2018
It's a sign of the love and passion for the product that users are bothering to engage on this topic, but I agree that most users probably aren't aware of this site. It's not as if there's anything in Lightroom to encourage users to provide feedback.
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LEGEND ,
Feb 15, 2018 Feb 15, 2018
The official status of the thread is still "Under Consideration" rather than "In Progress".
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Community Beginner ,
Feb 15, 2018 Feb 15, 2018
Interesting - Skylum Luminar just added native heic support. They'll be on my short list of alternatives if Adobe sends Lightroom into a tailspin.

I *want* Lightroom to get its groove back. The new Sensei auto mode and performance improvements in the last couple of releases are promising additions, it's been a long time since we've seen meaningful features added to the application now branded Classic.
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Community Expert ,
Feb 15, 2018 Feb 15, 2018
Those users aware of this site haven't voted in huge numbers though, and on other Lightroom help forums you really don't see questions caused by HEIC not being supported. No doubt it will come, when the bugs are sorted out. Until then, shoot DNG - it's probably what most LR /iPhone users are doing and is better in most ways.
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Explorer ,
Feb 15, 2018 Feb 15, 2018
DNG format from Lightroom for iPhone is extremely poor! JPG and HEIC from native Camera app produce 1,000 times better quality images. They are sharp even on long exposure. DNG isn't sharp at all on the same settings.
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Explorer ,
Feb 15, 2018 Feb 15, 2018
By they way, somebody should post it as the separate issue to Adobe.
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Community Expert ,
Feb 15, 2018 Feb 15, 2018
Even so, it looks like Lr users are still preferring the built-in camera and DNG. Here is about the only place where anyone is asking for HEIC support - which will come when it's ready.
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Explorer ,
Feb 15, 2018 Feb 15, 2018
Adobe -- the time has indeed come.  We need this in Lightroom Classic!
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LEGEND ,
Feb 15, 2018 Feb 15, 2018
Add me to the list of users demanding this be supported
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Community Beginner ,
Feb 15, 2018 Feb 15, 2018
Agree 100% with this
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Community Beginner ,
Feb 15, 2018 Feb 15, 2018
John with respect, it sounds like you don't appreciate the things HEIF enables that JPG and DNG do not (eg, new bounce, loop and time lapse effects available when editing on iphone). Check it out, they are pretty cool.

And whether it gets supported or not should not be a function of this forum. As stated, this is not a feature request (e.g. like dehaze) but rather support for native file formats, which Abode (usually) does automatically. It's not as if the forum was lit up for support for the Pentax *ist D (to pick a deliberately obscure camera whose file format is supported), and yet they did it in a timely manner.
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New Here ,
Feb 15, 2018 Feb 15, 2018
How long has this been "UNDER CONSIDERATION"? or is that new? Big time +1 on this, It's very frustrating.
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Community Expert ,
Feb 16, 2018 Feb 16, 2018
You're right, I don't appreciate those things, but maybe your comment should apply generally to Lr/iPhone users? Pentax is just another raw format, HEIC/F is a new one and who knows what bugs Adobe hit, or what they may be waiting for? My guess is that the underlying issue may be OS-level support for these formats (just like video depends on the OS), but that is only a guess - and before anyone says it, no, I'm not just pointing the finger elsewhere!
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Community Beginner ,
Feb 16, 2018 Feb 16, 2018
256
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LEGEND ,
Feb 18, 2018 Feb 18, 2018
Also agreed.
I'm waiting for support so I can import / archive / edit my iPhone photos. I know I can convert them to jpg. But I'll change editors before I do that.
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Community Beginner ,
Feb 19, 2018 Feb 19, 2018
259
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Community Expert ,
Feb 19, 2018 Feb 19, 2018
It's really immature to make these posts and won't help your case. 33, by the way.
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Community Beginner ,
Feb 19, 2018 Feb 19, 2018
You got a chuckle out of me on that one, John. If this is even close to the most immature thing you have seen on the internet, I'd love to know your secret. Secondly, blatant shaming of Adobe, on the proper forum, seems to be the only way to at least try to have them pay attention. If there's a better way I'm all ears. Thirdly, feel free not to follow this thread if it bothers you.
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Community Expert ,
Feb 19, 2018 Feb 19, 2018
Well, no number of juvenile posts will "shame" them, especially as it's clearly not a big deal for Lr/iPhone users. As explained a few times, they hit some kind of  bug.
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