Highlighted

Can't verify my subscription status - Lightroom

Community Beginner ,
Oct 22, 2019

Copy link to clipboard

Copied

This error appears ONLY when I try to open lightroom, I can use photoshop without any issue.

I'm connected to the internet, my clock is ok.

\Please help! I need to use this app urgently , the error began a week ago

Hi all:

Thanks for your time

I contacted the adobe support, and they saw that my connection settings were changed ( I don't know how), the solution in my case:

 

Type inetcpl.cpl

in the connection tab

         click in the LAN settings option

                Uncheck use a proxy server ....

                Check automatically detect settings

 

 

 

 

Topics

Creative, Problem or error, Windows

Views

1.6K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Can't verify my subscription status - Lightroom

Community Beginner ,
Oct 22, 2019

Copy link to clipboard

Copied

This error appears ONLY when I try to open lightroom, I can use photoshop without any issue.

I'm connected to the internet, my clock is ok.

\Please help! I need to use this app urgently , the error began a week ago

Hi all:

Thanks for your time

I contacted the adobe support, and they saw that my connection settings were changed ( I don't know how), the solution in my case:

 

Type inetcpl.cpl

in the connection tab

         click in the LAN settings option

                Uncheck use a proxy server ....

                Check automatically detect settings

 

 

 

 

Topics

Creative, Problem or error, Windows

Views

1.6K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Oct 22, 2019

Copy link to clipboard

Copied

Try closing all Adobe apps, Sign Out in the Creative Cloud app, and then Sign In.

 

clipboard_image_0.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Oct 22, 2019

Copy link to clipboard

Copied

Hi, 

is not working

I sign out and login again

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Oct 23, 2019

Copy link to clipboard

Copied

What version of LR are you using and what is the exact message you are seeing. A screenshot of the message would help. I suggest using the Creative Cloud app to uninstall LR and then reinstall LR.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Oct 23, 2019

Copy link to clipboard

Copied

Hi:

I uninstall and install the lightroom again, the error is again in my screenerror-lightroom.png 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Oct 23, 2019

Copy link to clipboard

Copied

Are you sure your Internet conncetion is working? You can try the solution here if it is working: https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Oct 23, 2019

Copy link to clipboard

Copied

I have only issues with the lightroom. The photoshop is working well

I already did all the changes of the article in the link

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Oct 23, 2019

Copy link to clipboard

Copied

It's possible you may have a virus on your system that's causing this issue. Try downloading and running MalwareBytes.

https://www.malwarebytes.com/mwb-download/

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Oct 23, 2019

Copy link to clipboard

Copied

The same issue, no virus found

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Oct 23, 2019

Copy link to clipboard

Copied

Please check to see if you can access the Adobe servers by following checks 1 through 4 at the below link under 'How to fix connection errors.'

http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Oct 23, 2019

Copy link to clipboard

Copied

Hi, 

https://lm.licenses.adobe.com/vact/ping  

I received

pong

in the https://activate.adobe.com/test

I received 

{"reason":"HTTP 404 Not Found Request id: 9ac22b6f-7b73-4ab0-8b72-6bf58d42a661.","message":"Application error"}

 

I Reset your hosts file

I run  Limited Access Repair tool for Windows 

the results: 0 file fixed

host file is fine, have not adobe entries

I can access (HTTPS) sites

 

certificate is enabled for server authentication.

 

 

 

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
LEGEND ,
Oct 23, 2019

Copy link to clipboard

Copied

Bring up Adobe.com

 

Sign in

 

Select Manage your account. Inspect your profile, account ID, e-mail, etc

 

And look at your Plans. Paid? Credit card correct?

 

See: https://helpx.adobe.com/download-install/kb/troubleshoot-licensing-activation.html  (activation issues)

 

 

 

 

Just another Adobe customer; My Sys; APP: LRC 9.4, PS 21.2.1; CMP: WIN WS 16GB OS 10 v1909 (18363), mid 2015 MBPr 15” 16GB MACOS 10.15.6; 4K EXT DSPY; CAM: Canon 5D Mk III, Fuji X-T3

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Oct 23, 2019

Copy link to clipboard

Copied

Al this was checked. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Oct 23, 2019

Copy link to clipboard

Copied

I suggest contacting Adobe Support using the Chat Bot in the lower right-hand corner at the below link. You can use the 'Call Us' option in th popup if chat is unavailable.

 

https://www.adobe.com/about-adobe/contact.html

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Oct 24, 2019

Copy link to clipboard

Copied

Hi all:

Thanks for your time

I contacted the adobe support, and they saw that my connection settings were changed ( I don't know how), the solution in my case:

 

Type inetcpl.cpl

in the connection tab

         click in the LAN settings option

                Uncheck use a proxy server ....

                Check automatically detect settings

 

 

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Oct 24, 2019

Copy link to clipboard

Copied

Glad to hear they were able to resolve your issue.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Mar 01, 2020

Copy link to clipboard

Copied

Hey could you please explain a bit better I am having the same issue and I can't manage to fix the problem.i have been talking with adobe for the past 3 hours. I don't know why Dell doesn't let me do remote access either but anyways could you explain yourself a bit better or give me more steps on how to fix it? Thank you 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Mar 02, 2020

Copy link to clipboard

Copied

1) In the lower left-hand corner of your screen click on the magnifying glass and enter:

inetcpl.cpl

Proxy Server1.jpg

 

2) Next click on the 'Connection' tab and then on the 'LAN settings' tab.

3) Check the settings as shown below in the Local Area Network (LAN) settings window.

4) Click OK.

5) Open the Creative Cloud app click on your account icon circle in the upper right-hand corner and sign out. Click 'Continue.'

6) Click on the account icon circle again in the upper right-hand corner and sign in using your account name and password.

 

Proxy Server.jpg

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...