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Deactivate Lightroom 6

New Here ,
Mar 05, 2020

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I have a new computer and wanted to install LR 6 but I can't activate it cause I didn't deactivate it on my old computer. But I am not able to use my old computer anymore. Is there any way to deactivate my licenze so I can use it again? 

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Deactivate Lightroom 6

New Here ,
Mar 05, 2020

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I have a new computer and wanted to install LR 6 but I can't activate it cause I didn't deactivate it on my old computer. But I am not able to use my old computer anymore. Is there any way to deactivate my licenze so I can use it again? 

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Mar 05, 2020 0
Adobe Community Professional ,
Mar 05, 2020

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Yes - if you go into the Creative Cloud Manager and  under preferences click on Adobe Account and navigate to View  Plan Details and  scroll to the bottom of the page... there  you willl see which devices the apps are installed on and a button to deactivate.

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Mar 05, 2020 0
New Here ,
Mar 05, 2020

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Hello, thank you for your fast answer but there is nothing under "My plans". I can see my licence under "My products" but not on which devices its installed

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Mar 05, 2020 0
Adobe Community Professional ,
Mar 05, 2020

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What exact error message do you get after you TYPE IN the LR 6 serial number.

 

Do not fool around with any Creative Cloud stuff. Your version of LR is the last Stand alone version and requires the entry of a serial number AND IF it is a Upgrade serial number you will need the serial number from any of the previous version of LR that you've owned.

 

What operating system is on your new computer? If it the newest Apple Mac OS X, Catalina (10.15.x) then I doubt you will bne able to install LR 6 on it.

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Mar 05, 2020 0
New Here ,
Mar 05, 2020

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Hello, I am using Windows 10 and I already installed LR 6 and its working. Then a window pops open where I have to type in my serial number. I did that and than an error message appears. It says something like my license is already in use and if I want to use LR on this computer I have to deactivate LR on the other computer. But I am not able to use my old computer anymore so I cant deactivate the license on it. 

 

Its not an upgrade serial number. I bought LR6 3 years ago and I really would like to use it in the future 😞

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Mar 05, 2020 0
Adobe Community Professional ,
Mar 06, 2020

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Even if you bought LR 6 Adobe made you sign up for an Adobe ID using a email address and a password.

I suggest you Sign In to the Main Adobe website, adobe.com, using that email address and password you use to get that Adobe ID and you should be able to deactivate that other computer.

 

If you can't then you will need to contact Adobe directly through their Chat system and ask for a Reset of activations.

 

 

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Mar 06, 2020 0
New Here ,
Mar 06, 2020

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Already tried to deactivate it online through adobe.com but there is no option for that. Probably cause this can only be used for CC versions. I tried finding a chat or any way to contact adobe directly but whenever I see a button for the chat it just directs me to the support page with FAQs... I am so frustrated

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Mar 06, 2020 0
Adobe Community Professional ,
Mar 06, 2020

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Don't understand what mean by "Can only be used for the CC version"?

Do you mean the online Deactivation only works for the Creative Cloud version, LR CC 2015?

 

If so then you will need to contact Adobe.

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Mar 06, 2020 0
LEGEND ,
Mar 06, 2020

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Probably cause this can only be used for CC versions.


Certainly not a correct statement. There must be some other issue that prevents you from doing this at adobe.com. Can you show us a screen capture of what you see that makes you think you are unable to de-activate Lightroom online?

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Mar 06, 2020 0
New Here ,
Mar 06, 2020

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"Do you mean the online Deactivation only works for the Creative Cloud version, LR CC 2015?"

Thats exactly what I meant. but its only a guess. 

 

I hope I can find a chat function or any way to contact adobe... cause for me it looks like they removed every option to contact them

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Mar 06, 2020 0
New Here ,
Mar 06, 2020

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Anmerkung 2020-03-06 155023.pngAnmerkung 2020-03-06 155023_2.png

 

I can't find anything where I could deacticvate my LR 6. 

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Mar 06, 2020 0
Adobe Community Professional ,
Mar 06, 2020

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Mar 06, 2020 0
LEGEND ,
Mar 06, 2020

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I'm not familiar with the Free Membership plans you show, but you have to click on "Manage Plan" and then scroll all the way to the bottom.

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Mar 06, 2020 0
Adobe Community Professional ,
Mar 06, 2020

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I also have a copy of LR 6 and I just looked at the adobe site and I do not see a way to reset the activations. So your only option is to contact adobe directly.

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Mar 06, 2020 1
Community Beginner ,
Apr 10, 2020

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Since I'm also having this issue, I thought I'd give my two-cents.

 

As above, I had LR6 (NOT CREATIVE CLOUD) installed on two machines. One machine was decommissioned. When I try to activate LR6 on the new machine, I get the message that I need to deactivate LR6 on another machine, since this would appear to be machine #3, and the limit is two.

 

Also, as Lisa666 discovered you cannot deactivate LR6 on adobe.com, but you have to contact them via Live Chat.

 

My issue: All the links to Live Chat bring me to https://helpx.adobe.com/contact.html which displays the non-helpful message:

Screen Shot 2020-04-10 at 8.10.09 PM.png

 

Of course, here in the Community there's no way to get help on this. I can't find a link anywhere that takes me to Live Help. Any attempt to click on anything on the contact.html page to try to find Live Help brings me back to the contact.html page.

 

So... How do I get to live help???

 

This is one of many reasons I'll be moving away from Adobe products in the future.

 

Thanks in advance...

 

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Apr 10, 2020 0
New Here ,
Jul 08, 2020

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I'm having the exact same issue - I have been round and round in circles and can't find any link to live chat that actually connects to live chat (it all just returns to the help centre). My version of LR6 has been working fine for a couple of years, but today told me I'm signed in on too many devices. I have it on a desktop and a laptop, and want to continue accessing it on both, so need to deactivate it from wherever else it thinks it's being used (I can't imagine where that might be). There is no option to remotely deactivate LR6 so my only option is Adobe support, which I can't contact. It's so frustrating. Can anyone advise on how to contact support and speak to an actual person?

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Jul 08, 2020 0
LEGEND ,
Jul 08, 2020

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We are not Adobe here, we are other Lightroom users. We have no magic insight into contacting Adobe support more efficiently. You will have to wait in a queue along with everyone else trying to contact Adobe support.

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Jul 08, 2020 0
New Here ,
Jul 08, 2020

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I don't know from which country you are but I could find a luve chat when I switched to the english adobe site. Log into your account and click on "get help". There you can choose the live chat. 

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Jul 08, 2020 0
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New Here ,
Jul 08, 2020

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Thanks for the quick responses - my problem was that there was no link to live chat, but I found a link on another thread that worked - and now I'm all sorted. That was quicker than expected! Thanks all.

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Jul 08, 2020 0