Stop adobe license checker

[ChrisDPage]

I'm sure plenty of people have encountered the Adobe license checker - it runs to check you are indeed running licensed software.

I don't have a problem with that - indeed a check at boot time isn't offensive or problematic in my mind - all of my software (does a quick think, yes really all of my software) is legitimate.

So why is it that when I am playing games I see that checker flash up a window and disappear again. My machine is under enough strain at the best of times playing modern games but it should not need to be running repeatedly and certainly should not need to be running with a visible window.

...So fool that I am I contacted Adobe support, it looks to me like someone has simply done half a job on the coding and my machine is slow enough to show it up.

I am now on over an hour, 6 different agents, 6 repeats of the problem, 6 evidences of no humans, 6 attempts to solve a different problem, I've been asked do I need help downloading Lightroom 5, do I have an accounts problem, why don't I just type the license key in (oh for the love of all things holy if there was a box to do that I would have tried that, anything). It's actually got the the funny stage now - every time there is any indication of hope I get passed to a new "agent". Currently trying to get me to relicense the product just by clicking "license the software" which doesn't exist...oh hang on his shift is ending and I'm being passed to agent number 7.

Why am I posting here, to be honest I don't know anymore, I have a suspicion  this is the end of the line for lightroom and me but all I know is that adobe support does actually exist and I'm a lot worse off than when they never responded to anything.

Agent number 7 transferring me direct to agent number 8 🙂

[ChrisDPage]

Agent number 8 passed me direct to agent number 9, didn't even get a chance to moan 🙂 I have asked if there is a human somewhere but no response.

[ChrisDPage]

Agent number 9 says they are having the same technical issue and will phone me within the next 24 working hours.  

[GoldingD]

First off is this a recent problem? Recent meaning the last few days? An issue has occurred pretty much fouling up Europe and some of the U.S. East coast.

Internet problems at Cloudflare take down many of world's biggest services, including Discord and cr...

I have ave no idea where the Adobe techs you contacted are, I would suspect India, I have no idea if India is having internet issues. I have no idea where any servers they are using are located.

Also, no idea where the Adobe servers that your computer tries to authenticate to are. West coast U.S.? East Coast, Europe, etc.

so, if this started say yesterday, maybe it will clear up today.

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Also, Facebook is having their own issues, Not likely, but if you have a web browser running, and it is connecting to a Facebook product (Facebook, Instagram, others) close that just in case (internet collisions, timeouts, etc)

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P.S. what exact version of Lightroom? How licensing is authenticated can differ, perpetual vs. subscription.

EDIT/ Ahh, I see I completely missed that it is LR 5. You would think I would learn to read things twice as to pick up on what I skimmed over, my bad.

[elie_dinur]

ChrisDPage  wrote

I've been asked do I need help downloading Lightroom 5, do I have an accounts problem, why don't I just type the license key in (oh for the love of all things holy if there was a box to do that I would have tried that, anything).

If it is indeed Lightroom 5 you are running or attempting to run, there is one important fact of which you should be made aware. LR5 never required on-line verification or activation. Nor did any of the previous versions 1 - 4. All that was required to activate it was a valid registration key. In fact, if you obtained LR5 on a CD and used the number from the inside of the jewel box, you could run LR5.0 for the next 50 years without ever connecting to the 'net. Of course, periodic updates (LR 5.1 to 5.7.1) were only available on-line. LR6 requires a one-time on-line activation at install and subscription versions require a monthly hook-up to confirm that the bill is being paid. Without that confirmation the Develop module is disabled.

So the bottom line is that whatever Adobe software the "Adobe license checker" is monitoring, it is not Lightroom and your rant, although heart-rending, is misplaced.

[ChrisDPage]

I never mentioned wanting to install lightroom 6.

Indeed today the "adobe genuine software integrity service" is back - now stuck in front of everything else - looks like I am on day 30ish of 40 days before disabling - I have no idea what software it thinks it is about to disable though given that I dont have any unlicensed software on my machine but it again a right pain.

[GoldingD]

Does the issue look anything like what is described in the link below?

Adobe Warns Software 'Pirates' With Popup Message - TorrentFreak

If that is it, have you clicked on the link it presents?

And from Adobe: Adobe Genuine software FAQ  

And, apparently, the Adobe software (service) in question, can get it wrong, see:

https://windowsreport.com/adobe-software-not-genuine/

[ChrisDPage]

Probably yes 🙂 I took a screenshot today but an hour on the phone with Adobe trying to find the illegitimate software it had identified and  my machine no longer has adobe reader on it 🙂 The assist from Adobe today felt at least vaguely competent whereas yesterday got nowhere.

So all in all the better part of 3 hours, I now have a broken lightroom plugin (it's a victim of the adobe clean up tool they had me run, but it was defunct anyway so will remove) and I am missing software that must be on almost every PC 🙂 Still if it stops the problem I'm happy.

[GoldingD]

ChrisDPage  wrote

Probably yes 🙂 I took a screenshot today but an hour on the phone with Adobe trying to find the illegitimate software it had identified and  my machine no longer has adobe reader on it 🙂 The assist from Adobe today felt at least vaguely competent whereas yesterday got nowhere.

So all in all the better part of 3 hours, I now have a broken lightroom plugin (it's a victim of the adobe clean up tool they had me run, but it was defunct anyway so will remove) and I am missing software that must be on almost every PC 🙂 Still if it stops the problem I'm happy.

Glad your up and working.

You probably remember that their is Adobe Acrobat (not free) and Adobe Acrobat Reader (free), so perhaps some stray old full Acrobat, perhaps uninstalled at one point (but with stray bits of code not completely gone) or a error by the Adobe integrity service.

[ChrisDPage]

I week on and it's back - now on around 37 days so no idea what was / wasn't fixed last week.

Another hour with support and a rummage on my PC via remote session and no progress.

On around 4.5 hours of time wasted now.

This is just ridiculous. Allegedly they will call me back on Thursday when I am working from home so we'll see if that helps, I suspect it wont happen as the last arranged call didnt happen until 3 days after expected.

Come on adobe get your software works and train your staff!

[GoldingD]

Have you posted your issue as a new problem at the feedback website, that Adobe techs monitor and respond in:

Lightroom Classic | Photoshop Family Customer Community

[ChrisDPage]

Thanks, I wasn't aware of that, duly posted and have been uninstalling anything adobe that isn't absolutely critical

[Rob_Cullen]

ChrisDPage  wrote

Thanks, I wasn't aware of that, duly posted and have been uninstalling anything adobe that isn't absolutely critical

For a 'clean' start I suggest you - Download and run the CC Cleaner Tool then re-install Lightroom- Use the Creative Cloud Cleaner Tool to solve installation problems​

?- You have not stated in any post exactly what version of Lightroom that you are using, or want to use. You have only written- "I've been asked do I need help downloading Lightroom 5" is that a clue?

[ChrisDPage]

Lightroom 6, the old fashioned I paid once version 🙂

If needs must I will try the reinstall but I am rather reluctant as I can always find better things to spend my time on 🙂