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Unable to import from Camera say no photos found

Community Beginner ,
Mar 31, 2017

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I have been using Lr to import for 12 months now and not had a problem. Today it just hangs for ages while trying to import, it eventually says no photos found.
Lr recognises my camera as displays canon Mk3 on source it will just not find the photos, if I look via windows explorer I can see the photo files on the camera. I have tried reinstalling Lr using a different usb cable but no joy any ideas how to overcome. AlsoI have confirmed windows 10 Is updated correctly.


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Don

Adobe Community Professional
Correct answer by ManiacJoe | Adobe Community Professional

Yes, you definitely want a USB 3 card reader.

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Unable to import from Camera say no photos found

Community Beginner ,
Mar 31, 2017

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I have been using Lr to import for 12 months now and not had a problem. Today it just hangs for ages while trying to import, it eventually says no photos found.
Lr recognises my camera as displays canon Mk3 on source it will just not find the photos, if I look via windows explorer I can see the photo files on the camera. I have tried reinstalling Lr using a different usb cable but no joy any ideas how to overcome. AlsoI have confirmed windows 10 Is updated correctly.


Thanks
Don

Adobe Community Professional
Correct answer by ManiacJoe | Adobe Community Professional

Yes, you definitely want a USB 3 card reader.

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Mar 31, 2017 1
Adobe Community Professional ,
Mar 31, 2017

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Do you have a card reader that you can try?

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Mar 31, 2017 3
Community Beginner ,
Mar 31, 2017

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no am going to get one tomorrow and try it thanks

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Mar 31, 2017 0
Community Beginner ,
Apr 02, 2017

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Jim thanks have tried card reader and I can import from it. I am still confused as have tried 3 different cameras and it does exactly the same so I guess there is a corruption in that part of software have no idea how to sort it mind

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Apr 02, 2017 0
LEGEND ,
Apr 02, 2017

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I am still confused as have tried 3 different cameras and it does exactly the same so I guess there is a corruption in that part of software

My conclusion is that it's not the software, it's something in the connection hardware (bad USB port, bad cable, poorly connected cable, etc.)

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Apr 02, 2017 1
Community Beginner ,
Apr 02, 2017

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using the same cable and USB port on different camera's so bit confused how

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Apr 02, 2017 0
Adobe Community Professional ,
Apr 02, 2017

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Generally speaking, using a card reader is much more reliable and is faster. Another benefit is that it doesn't drain the camera battery. I have never connected any of my cameras to the computer. I have always used a card reader.

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Apr 02, 2017 1
LEGEND ,
Apr 02, 2017

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JimHess  wrote

Generally speaking, using a card reader is much more reliable and is faster. Another benefit is that it doesn't drain the camera battery. I have never connected any of my cameras to the computer. I have always used a card reader.

My experience is just the opposite, I have had card readers take 30 minutes to read a photo from the card, or card readers that just stop working altogether. I have never had a problem reading the photos after connecting the camera to the computer via a USB cable.

It really depends on your hardware.

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Apr 02, 2017 2
Adobe Community Professional ,
Apr 02, 2017

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Then I will like you as the expert handle such discussions in the future. What you say is totally contrary to what I have seen others comment on in the past. Thanks for setting me straight.

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Apr 02, 2017 0
LEGEND ,
Apr 02, 2017

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Jim, I said "it depends". People have different experiences, no matter what the experts say.

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Apr 02, 2017 0
New Here ,
Jul 24, 2020

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I'm troubled by your vitriol on this forum, Jim. It doesn't require a ton of mental energy to not be a jerk. 

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Jul 24, 2020 0
Community Beginner ,
Apr 02, 2017

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Cheers people I must say that importing via the card reader was much slower than via the camera guess I need to get a USB3 reader to over come this small problem. would be better if Lr were to magically fix itself

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Apr 02, 2017 0
Adobe Community Professional ,
Apr 02, 2017

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And what is it that you are expecting Lightroom to "fix"?

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Apr 02, 2017 0
New Here ,
Jul 24, 2020

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I wish they'd fix your attitude!

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Jul 24, 2020 0
Adobe Community Professional ,
Apr 02, 2017

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Yes, you definitely want a USB 3 card reader.

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Apr 02, 2017 1
Community Beginner ,
Apr 03, 2017

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Yes aware that I need a USB 3 reader only borrowed a reader to see if Lr could read from a card reader. I previously used to just connect to the camera and down load from there. (that is the fix I was on about)

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Apr 03, 2017 0
Community Beginner ,
Apr 08, 2017

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Adobe have updated Photoshop, for what ever reason this now has enabled my camera to download photos straight into LR thanks all for help

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Apr 08, 2017 0