Lightroom Mobile Camera App Not working as expected

[KostFan2]

When customer take a photo using the Lightroom Mobile camera app, the image does not appear in either: 1) the Lightroom Mobile library “All Photos” or 2) the Apple Poot App library

[Charlie.D]

Hello @KostFan2 

I cannot reproduce any problem with the Lightroom in-app camera in the latest iOS release v10.5.2
Photos that the LR camera captures are not automatically saved to the device camera roll/photo library, but they should be visible in All Photos in Lightroom.  If I disable Lightroom's access to the camera in iOS Settings, I see a clear error message advising me how to fix this.

Do you see the expected photos if you change to the album "Lr camera photos?"  

Is it possible you have applied a filter that is hiding the photos?  For example, did you capture JPG images, but in All Photos grid view you have Filter > Filter by Type > Raw applied?  Or some other filter?

If that's not the issue, can you share a screen recording to help us understand what's happening? 

I see you are a subscriber -- thank you!  If you sign into your same account at https://lightroom.adobe.com in a web browser, do you see the LR camera images there?

[KostFan2]

Charlie.D:

Thank you for your quick response. It seems that there are a couple of issues.  The first is the following:

When you use the LRM shutter the “Auto Add From Device photos” feature will NOT sync with Lightroom Classic, but when you use Apple shutter it DOES sync with Lightroom Classic

Perform the following two tests:

• On: App settings/import/turn “Auto Add From Device photos” on
• Process LRM: Open LRM app/tap camera icon lower right/press shutter button (I hear it)
• Result #1: The image does NOT appear in the collection in Lightroom classic
• Process Apple: Open Apple Camera App /press shutter button (I hear it)
• Result #2: The image DOES appear in the collection in Lightroom classic

Is this a known limitation of Lightroom mobile? 

LRM version: 10.5.2

There is no problem with sync as the image appears when I use the Apple shutter button

The third attachment shows that the LRM Shutter image (result #1) is missing from the Lightroom classic Collection

Both image appear at https://lightroom.adobe.com/
Ineresting. It seems it will not allow me to upload the DNG prodcuced by LRM shutter

[Charlie.D]

"Is this a known limitation of Lightroom mobile? "  If you can see these LRM Camera captures by signing into your same account at https://lightroom.adobe.com, then it means LR Mobile is correctly syncing.  And if these don't show in a LR Classic collection that is set to sync, I would ask folks who know more about Lr Classic at: https://community.adobe.com/t5/lightroom-classic/ct-p/ct-lightroom-classic 

As a workaround, all I can recommend is to manually add LR Camera captures to an album/collection you know is setup to sync to LR Classic.

[KostFan2]

Charlie. D:

Thank you for your quick response.

However I believe the “Auto Add From Device photos” feature when turned on for an existing album in Lightroom Mobile is specifically designed to sync with Lightroom Classic collection with that same name.

Process: Go to existing album in Lightroom mobile/click three dots to the rigtht/turn on “Auto Add From Device photos” and press blue “Enable”.

This is a setting in Lightroom mobile.  Therefore Lightroom classic support notes do not address it

Article: In Adobe article titled: “Import photos in Lightroom for mobile (iOS)” scroll down to “Import photos from a connected camera memory card or camera” and it describes the process.

That is why I posted in this forum instead of Lightroom Classic.  It is a Lightrrom mobile feature.