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Adobe Lightroom 7.2 - Error initializing Lightroom - Unexpected system exception

Community Beginner ,
May 05, 2024 May 05, 2024

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Running on Windows 11, encountering an error with opening Adobe Lightroom (through Creative Cloud)

Even on fresh install, still encountering this error, on opening the app:

 

clphillips0_0-1714897082899.png

 

Here is full error report XML:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Lightroom" applicationVersion="7.2" build="20240214-0910-27200e9" source="Windows-Client" crashType="n/a">
<time year="2024" month="5" day="5" hour="9" minute="15" second="57" timeoffset="0" timezone="GMT Daylight Time"/>
<user guid="********-****-*****-****-***********"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-US" ram="16103" machine="11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz" model="Intel64 Family 6 Model 141 Stepping 1" cpuCount="16" cpuType="8664" cpuFreq="2304 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20230615000000.000000-000" driverVersion="31.0.101.4502" videoModeDescription="1920 x 1200 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_9A60&#38;SUBSYS_0A611028&#38;REV_01&#92;3&#38;11583659&#38;1&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3050 Ti Laptop GPU" description="NVIDIA GeForce RTX 3050 Ti Laptop GPU" driverDate="20240411000000.000000-000" driverVersion="31.0.15.5222" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_25A0&#38;SUBSYS_0A611028&#38;REV_A1&#92;4&#38;7553D7&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FFAEC1353AC">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFAEC1353AC" symbolname="RaiseException"/>
<stackStatement index="1" address="0x00007FFAB91C27B3" symbolname="_NLG_Return2"/>
<stackStatement index="2" address="0x00007FFAEEB33C56" symbolname="RtlCaptureContext2"/>
<stackStatement index="3" address="0x00007FF6C7405C4C" symbolname="GetAppInstance"/>
<stackStatement index="4" address="0x00007FFA70AD3BE4" symbolname="unknown"/>
<stackStatement index="5" address="0x00007FF6C7158EE2" symbolname="AgViewWin32Window::`default constructor closure&#39;"/>
<stackStatement index="6" address="0x00007FFAED1E257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="7" address="0x00007FFAEEAEAA48" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000005B140FE0D0"/>
<register name="RCX" value="0x000001F57A846D00"/>
<register name="RDX" value="0x00007FFAEEA9361F"/>
<register name="RSI" value="0x0000005B140FEED0"/>
<register name="RDI" value="0x0000005B140FD450"/>
<register name="RSP" value="0x0000005B140FC5C0"/>
<register name="RBP" value="0x0000005B140FCCA0"/>
<register name="RIP" value="0x00007FFAEC1353AC"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

 

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correct answers 1 Correct answer

Community Beginner , May 12, 2024 May 12, 2024

Issue fixed as of 12 May 2024 - I can now open Lightroom without issue.

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Community Beginner ,
May 12, 2024 May 12, 2024

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LATEST

Issue fixed as of 12 May 2024 - I can now open Lightroom without issue.

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