Copy link to clipboard
Copied
Running on Windows 11, encountering an error with opening Adobe Lightroom (through Creative Cloud)
Even on fresh install, still encountering this error, on opening the app:
Here is full error report XML:
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Lightroom" applicationVersion="7.2" build="20240214-0910-27200e9" source="Windows-Client" crashType="n/a">
<time year="2024" month="5" day="5" hour="9" minute="15" second="57" timeoffset="0" timezone="GMT Daylight Time"/>
<user guid="********-****-*****-****-***********"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-US" ram="16103" machine="11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz" model="Intel64 Family 6 Model 141 Stepping 1" cpuCount="16" cpuType="8664" cpuFreq="2304 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20230615000000.000000-000" driverVersion="31.0.101.4502" videoModeDescription="1920 x 1200 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_9A60&SUBSYS_0A611028&REV_01\3&11583659&1&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3050 Ti Laptop GPU" description="NVIDIA GeForce RTX 3050 Ti Laptop GPU" driverDate="20240411000000.000000-000" driverVersion="31.0.15.5222" videoModeDescription="" pnpDeviceID="PCI\VEN_10DE&DEV_25A0&SUBSYS_0A611028&REV_A1\4&7553D7&0&0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FFAEC1353AC">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFAEC1353AC" symbolname="RaiseException"/>
<stackStatement index="1" address="0x00007FFAB91C27B3" symbolname="_NLG_Return2"/>
<stackStatement index="2" address="0x00007FFAEEB33C56" symbolname="RtlCaptureContext2"/>
<stackStatement index="3" address="0x00007FF6C7405C4C" symbolname="GetAppInstance"/>
<stackStatement index="4" address="0x00007FFA70AD3BE4" symbolname="unknown"/>
<stackStatement index="5" address="0x00007FF6C7158EE2" symbolname="AgViewWin32Window::`default constructor closure'"/>
<stackStatement index="6" address="0x00007FFAED1E257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="7" address="0x00007FFAEEAEAA48" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000005B140FE0D0"/>
<register name="RCX" value="0x000001F57A846D00"/>
<register name="RDX" value="0x00007FFAEEA9361F"/>
<register name="RSI" value="0x0000005B140FEED0"/>
<register name="RDI" value="0x0000005B140FD450"/>
<register name="RSP" value="0x0000005B140FC5C0"/>
<register name="RBP" value="0x0000005B140FCCA0"/>
<register name="RIP" value="0x00007FFAEC1353AC"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
<binaryImageSet>
<binaryImage start="0x00007FF6C7060000" end="0x00007FF6C7FEC000" path="adobe\lightroom.exe"/>
<binaryImage start="0x00007FFAEEA90000" end="0x00007FFAEECA6000" path="ntdll.dll"/>
<binaryImage start="0x00007FFAED1D0000" end="0x00007FFAED294000" path="kernel32.dll"/>
<binaryImage start="0x00007FFAEC0D0000" end="0x00007FFAEC477000" path="KERNELBASE.dll"/>
<binaryImage start="0x00007FFAEE630000" end="0x00007FFAEE9B8000" path="combase.dll"/>
<binaryImage start="0x00007FFAEC480000" end="0x00007FFAEC591000" path="ucrtbase.dll"/>
<binaryImage start="0x00007FFAECDF0000" end="0x00007FFAECF05000" path="rpcrt4.dll"/>
<binaryImage start="0x00007FFAEC5A0000" end="0x00007FFAEC707000" path="crypt32.dll"/>
<binaryImage start="0x00007FFAE2CD0000" end="0x00007FFAE2E06000" path="winhttp.dll"/>
<binaryImage start="0x00007FFAEC0A0000" end="0x00007FFAEC0C8000" path="bcrypt.dll"/>
<binaryImage start="0x00007FFAEE480000" end="0x00007FFAEE528000" path="sechost.dll"/>
<binaryImage start="0x00007FFAED2A0000" end="0x00007FFAED377000" path="oleaut32.dll"/>
<binaryImage start="0x00007FFAEBF90000" end="0x00007FFAEC02A000" path="msvcp_win.dll"/>
<binaryImage start="0x00007FFAEC870000" end="0x00007FFAEC8E1000" path="ws2_32.dll"/>
<binaryImage start="0x00007FFAEC030000" end="0x00007FFAEC09B000" path="wintrust.dll"/>
<binaryImage start="0x00007FFAECB90000" end="0x00007FFAECC37000" path="msvcrt.dll"/>
<binaryImage start="0x00007FFAEDE50000" end="0x00007FFAEDFFE000" path="user32.dll"/>
<binaryImage start="0x00007FFAEC710000" end="0x00007FFAEC736000" path="win32u.dll"/>
<binaryImage start="0x00007FFAECB60000" end="0x00007FFAECB89000" path="gdi32.dll"/>
<binaryImage start="0x00007FFAEBE70000" end="0x00007FFAEBF89000" path="gdi32full.dll"/>
<binaryImage start="0x00007FFAEDC30000" end="0x00007FFAEDCE2000" path="advapi32.dll"/>
<binaryImage start="0x00007FFAEA8E0000" end="0x00007FFAEA90D000" path="IPHLPAPI.DLL"/>
<binaryImage start="0x00007FFAED3D0000" end="0x00007FFAEDC2C000" path="shell32.dll"/>
<binaryImage start="0x00007FFAEB120000" end="0x00007FFAEB16C000" path="sspicli.dll"/>
<binaryImage start="0x00007FFAEDCF0000" end="0x00007FFAEDD4E000" path="shlwapi.dll"/>
<binaryImage start="0x00007FFAECC40000" end="0x00007FFAECDE5000" path="ole32.dll"/>
<binaryImage start="0x00007FFAEAED0000" end="0x00007FFAEAF04000" path="ntmarta.dll"/>
<binaryImage start="0x00007FFAE8EC0000" end="0x00007FFAE8EEB000" path="dwmapi.dll"/>
<binaryImage start="0x00007FFAB84B0000" end="0x00007FFAB8635000" path="adobe\CRClient.dll"/>
<binaryImage start="0x00007FFAAF100000" end="0x00007FFAAF246000" path="adobe\substrate.dll"/>
<binaryImage start="0x00007FFA7E7D0000" end="0x00007FFA7EC11000" path="adobe\Headlights.dll"/>
<binaryImage start="0x00007FFAD36B0000" end="0x00007FFAD375C000" path="adobe\AgKernel.dll"/>
<binaryImage start="0x00007FFA70820000" end="0x00007FFA70D8D000" path="mfc140u.dll"/>
<binaryImage start="0x00007FFAED010000" end="0x00007FFAED041000" path="imm32.dll"/>
<binaryImage start="0x00007FFACFD00000" end="0x00007FFACFF93000" path="comctl32.dll"/>
<binaryImage start="0x00007FFAB0D60000" end="0x00007FFAB0DED000" path="msvcp140.dll"/>
<binaryImage start="0x00007FFAAD060000" end="0x00007FFAAD190000" path="adobe\branch_io_toolkit.dll"/>
<binaryImage start="0x00007FFAC8440000" end="0x00007FFAC8934000" path="wininet.dll"/>
<binaryImage start="0x00007FFAB91C0000" end="0x00007FFAB91CC000" path="VCRUNTIME140_1.dll"/>
<binaryImage start="0x00007FFAB0D40000" end="0x00007FFAB0D5D000" path="VCRUNTIME140.dll"/>
<binaryImage start="0x00007FFA6EF60000" end="0x00007FFA6F520000" path="adobe\ui.dll"/>
<binaryImage start="0x00007FFAE8FA0000" end="0x00007FFAE91D3000" path="dbghelp.dll"/>
<binaryImage start="0x00007FFAEA910000" end="0x00007FFAEA95E000" path="authz.dll"/>
<binaryImage start="0x00007FFADDC90000" end="0x00007FFADDC9A000" path="version.dll"/>
<binaryImage start="0x00007FFAD2CC0000" end="0x00007FFAD2D09000" path="ndfapi.dll"/>
<binaryImage start="0x00007FFAECF10000" end="0x00007FFAED009000" path="comdlg32.dll"/>
<binaryImage start="0x00007FFAEDD50000" end="0x00007FFAEDE43000" path="SHCore.dll"/>
<binaryImage start="0x00007FFAE4080000" end="0x00007FFAE4087000" path="MSVCP140_CODECVT_IDS.dll"/>
<binaryImage start="0x00007FFAC7330000" end="0x00007FFAC7520000" path="urlmon.dll"/>
<binaryImage start="0x00007FFAE8950000" end="0x00007FFAE89FB000" path="uxtheme.dll"/>
<binaryImage start="0x00007FFA96210000" end="0x00007FFA96655000" path="uiautomationcore.dll"/>
<binaryImage start="0x00007FFAE7420000" end="0x00007FFAE7A0E000" path="d2d1.dll"/>
<binaryImage start="0x00007FFACFFA0000" end="0x00007FFAD015A000" path="GdiPlus.dll"/>
<binaryImage start="0x00007FFAE7A10000" end="0x00007FFAE7C84000" path="DWrite.dll"/>
<binaryImage start="0x00007FFAE7C90000" end="0x00007FFAE7EE7000" path="d3d11.dll"/>
<binaryImage start="0x00007FFAC7020000" end="0x00007FFAC7048000" path="srvcli.dll"/>
<binaryImage start="0x00007FFAC7070000" end="0x00007FFAC732C000" path="iertutil.dll"/>
<binaryImage start="0x00007FFAEA820000" end="0x00007FFAEA82C000" path="netutils.dll"/>
<binaryImage start="0x00007FFACD6E0000" end="0x00007FFACD6FC000" path="wdi.dll"/>
<binaryImage start="0x00007FFAE8DB0000" end="0x00007FFAE8EA8000" path="dxgi.dll"/>
<binaryImage start="0x00007FFA7E4D0000" end="0x00007FFA7E7C7000" path="adobe\wichitafoundation.dll"/>
<binaryImage start="0x00007FFAEEA40000" end="0x00007FFAEEA48000" path="normaliz.dll"/>
<binaryImage start="0x00007FFAC7050000" end="0x00007FFAC706E000" path="mpr.dll"/>
<binaryImage start="0x00007FFAE4010000" end="0x00007FFAE4032000" path="adobe\zlibwapi.dll"/>
<binaryImage start="0x00007FFAB7C00000" end="0x00007FFAB7CAD000" path="adobe\libssl-1_1-x64.dll"/>
<binaryImage start="0x00007FFA7AE90000" end="0x00007FFA7B156000" path="adobe\libcrypto-1_1-x64.dll"/>
<binaryImage start="0x00007FFAEB710000" end="0x00007FFAEB722000" path="msasn1.dll"/>
<binaryImage start="0x00007FFAEC740000" end="0x00007FFAEC7B9000" path="bcryptPrimitives.dll"/>
<binaryImage start="0x00007FFAE9CD0000" end="0x00007FFAEA5C9000" path="windows.storage.dll"/>
<binaryImage start="0x00007FFAE9B90000" end="0x00007FFAE9CCE000" path="WinTypes.dll"/>
<binaryImage start="0x00007FFAEAEB0000" end="0x00007FFAEAEC8000" path="kernel.appcore.dll"/>
<binaryImage start="0x00007FFAEBA70000" end="0x00007FFAEBABE000" path="cfgmgr32.dll"/>
<binaryImage start="0x00007FFAEC7C0000" end="0x00007FFAEC870000" path="clbcatq.dll"/>
<binaryImage start="0x00007FFAE6900000" end="0x00007FFAE6A01000" path="propsys.dll"/>
<binaryImage start="0x00007FFAEBCE0000" end="0x00007FFAEBD01000" path="profapi.dll"/>
<binaryImage start="0x00007FFAED050000" end="0x00007FFAED1A3000" path="msctf.dll"/>
<binaryImage start="0x00007FFAB5D20000" end="0x00007FFAB5DC4000" path="Windows.FileExplorer.Common.dll"/>
<binaryImage start="0x00007FFAB7B10000" end="0x00007FFAB7BFB000" path="Windows.StateRepositoryPS.dll"/>
<binaryImage start="0x00007FFAE0940000" end="0x00007FFAE097D000" path="windows.staterepositoryclient.dll"/>
<binaryImage start="0x00007FFAB5AC0000" end="0x00007FFAB5AE8000" path="edputil.dll"/>
<binaryImage start="0x00007FFAB4E70000" end="0x00007FFAB4E9D000" path="cldapi.dll"/>
<binaryImage start="0x00007FFAAC880000" end="0x00007FFAAC895000" path="virtdisk.dll"/>
<binaryImage start="0x00007FFAEB660000" end="0x00007FFAEB6A8000" path="wldp.dll"/>
<binaryImage start="0x00007FFAAA8A0000" end="0x00007FFAAA93D000" path="appresolver.dll"/>
<binaryImage start="0x00007FFAEB450000" end="0x00007FFAEB478000" path="userenv.dll"/>
<binaryImage start="0x00007FFAD1660000" end="0x00007FFAD16C0000" path="Bcp47Langs.dll"/>
<binaryImage start="0x00007FFADFF30000" end="0x00007FFAE0556000" path="OneCoreUAPCommonProxyStub.dll"/>
<binaryImage start="0x00007FFAEB5B0000" end="0x00007FFAEB5CB000" path="cryptsp.dll"/>
<binaryImage start="0x00007FFAEAE10000" end="0x00007FFAEAE45000" path="rsaenh.dll"/>
<binaryImage start="0x00007FFAEB5D0000" end="0x00007FFAEB5DC000" path="CRYPTBASE.dll"/>
<binaryImage start="0x00007FFAEE9C0000" end="0x00007FFAEE9DF000" path="imagehlp.dll"/>
<binaryImage start="0x000001F564CD0000" end="0x000001F564DBF000" path="adobe\WFCore.dll"/>
<binaryImage start="0x000001F5642D0000" end="0x000001F56434D000" path="adobe\WFSQLite.dll"/>
<binaryImage start="0x000001F563F80000" end="0x000001F563F9D000" path="adobe\WFWeb.dll"/>
<binaryImage start="0x000001F564350000" end="0x000001F5646BA000" path="adobe\WFOzClient.dll"/>
<binaryImage start="0x00007FFAEB3C0000" end="0x00007FFAEB3E6000" path="gpapi.dll"/>
<binaryImage start="0x000001F563FA0000" end="0x000001F563FA5000" path="adobe\WFImaging.dll"/>
<binaryImage start="0x00007FFAE0F70000" end="0x00007FFAE0FA2000" path="cryptnet.dll"/>
<binaryImage start="0x00007FFAE91E0000" end="0x00007FFAE91ED000" path="winnsi.dll"/>
<binaryImage start="0x00007FFAEC900000" end="0x00007FFAEC909000" path="nsi.dll"/>
<binaryImage start="0x00007FFAE8850000" end="0x00007FFAE88E7000" path="apphelp.dll"/>
<binaryImage start="0x00007FFAA6BA0000" end="0x00007FFAA6BBA000" path="NetworkExplorer.dll"/>
<binaryImage start="0x00007FFAEE530000" end="0x00007FFAEE5AD000" path="coml2.dll"/>
<binaryImage start="0x00007FFAE7270000" end="0x00007FFAE7420000" path="windowscodecs.dll"/>
<binaryImage start="0x00007FFAE9220000" end="0x00007FFAE9259000" path="DXCore.dll"/>
<binaryImage start="0x00007FFAE3C30000" end="0x00007FFAE3C7A000" path="directxdatabasehelper.dll"/>
<binaryImage start="0x00007FFAB7CB0000" end="0x00007FFAB7D6E000" path="nvldumdx.dll"/>
<binaryImage start="0x00007FFADDAE0000" end="0x00007FFADDC38000" path="drvstore.dll"/>
<binaryImage start="0x00007FFAEBAE0000" end="0x00007FFAEBB0C000" path="devobj.dll"/>
<binaryImage start="0x00007FFA6BD50000" end="0x00007FFA6DF6E000" path="nvgpucomp64.dll"/>
<binaryImage start="0x00007FFAD44E0000" end="0x00007FFAD4838000" path="NvMessageBus.dll"/>
<binaryImage start="0x00007FFA0EBD0000" end="0x00007FFA12CB3000" path="nvwgf2umx.dll"/>
<binaryImage start="0x00007FFAE92F0000" end="0x00007FFAE9324000" path="winmm.dll"/>
<binaryImage start="0x00007FFAEAC20000" end="0x00007FFAEAC6D000" path="powrprof.dll"/>
<binaryImage start="0x00007FFAEAC00000" end="0x00007FFAEAC13000" path="umpdc.dll"/>
<binaryImage start="0x00007FFAE0C00000" end="0x00007FFAE0C10000" path="wbemprox.dll"/>
<binaryImage start="0x00007FFADC650000" end="0x00007FFADC6D0000" path="wbemcomn.dll"/>
<binaryImage start="0x00007FFAD4CB0000" end="0x00007FFAD4CC4000" path="wbemsvc.dll"/>
<binaryImage start="0x00007FFAD4D10000" end="0x00007FFAD4E08000" path="fastprox.dll"/>
<binaryImage start="0x00007FFAD3ED0000" end="0x00007FFAD3EED000" path="amsi.dll"/>
<binaryImage start="0x00007FFAD3CB0000" end="0x00007FFAD3D31000" path="MpOAV.dll"/>
<binaryImage start="0x00007FFAEBB10000" end="0x00007FFAEBB1A000" path="dpapi.dll"/>
<binaryImage start="0x00007FFAAF7A0000" end="0x00007FFAAF839000" path="duser.dll"/>
<binaryImage start="0x00007FFAB7FC0000" end="0x00007FFAB7FCE000" path="atlthunk.dll"/>
<binaryImage start="0x00007FFAA96F0000" end="0x00007FFAA97A0000" path="TextShaping.dll"/>
<binaryImage start="0x00007FFAD3D80000" end="0x00007FFAD3ECA000" path="textinputframework.dll"/>
<binaryImage start="0x00007FFAE8560000" end="0x00007FFAE8694000" path="CoreMessaging.dll"/>
<binaryImage start="0x00007FFAE3360000" end="0x00007FFAE36CC000" path="CoreUIComponents.dll"/>
<binaryImage start="0x00007FFAC53E0000" end="0x00007FFAC5401000" path="Windows.Shell.ServiceHostBuilder.dll"/>
<binaryImage start="0x00007FFAE0980000" end="0x00007FFAE0AB5000" path="Windows.System.Launcher.dll"/>
<binaryImage start="0x00007FFAE6C20000" end="0x00007FFAE6CB3000" path="msvcp110_win.dll"/>
<binaryImage start="0x00007FFAE0EB0000" end="0x00007FFAE0ECA000" path="windows.staterepositorycore.dll"/>
<binaryImage start="0x00007FFA2B3E0000" end="0x00007FFA2BBB1000" path="ieframe.dll"/>
<binaryImage start="0x00007FFAEAC90000" end="0x00007FFAEAC9C000" path="secur32.dll"/>
<binaryImage start="0x00007FFA89DE0000" end="0x00007FFA89E22000" path="mlang.dll"/>
<binaryImage start="0x00007FFAA35F0000" end="0x00007FFAA3606000" path="pcacli.dll"/>
<binaryImage start="0x00007FFADC8C0000" end="0x00007FFADC8C9000" path="sfc_os.dll"/>
<binaryImage start="0x00007FFAEBB20000" end="0x00007FFAEBC13000" path="ServicingCommon.dll"/>
<binaryImage start="0x00007FFAEE000000" end="0x00007FFAEE474000" path="setupapi.dll"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>
</hbLogSessionDllStatus>
</crash>
</crashreport>
Issue fixed as of 12 May 2024 - I can now open Lightroom without issue.
Copy link to clipboard
Copied
Issue fixed as of 12 May 2024 - I can now open Lightroom without issue.