• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Adobe Lightroom 7.2 - Error initializing Lightroom - Unexpected system exception

Community Beginner ,
May 05, 2024 May 05, 2024

Copy link to clipboard

Copied


Running on Windows 11, encountering an error with opening Adobe Lightroom (through Creative Cloud)

Even on fresh install, still encountering this error, on opening the app:

 

clphillips0_0-1714897082899.png

 

Here is full error report XML:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Lightroom" applicationVersion="7.2" build="20240214-0910-27200e9" source="Windows-Client" crashType="n/a">
<time year="2024" month="5" day="5" hour="9" minute="15" second="57" timeoffset="0" timezone="GMT Daylight Time"/>
<user guid="********-****-*****-****-***********"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-US" ram="16103" machine="11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz" model="Intel64 Family 6 Model 141 Stepping 1" cpuCount="16" cpuType="8664" cpuFreq="2304 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20230615000000.000000-000" driverVersion="31.0.101.4502" videoModeDescription="1920 x 1200 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_9A60&#38;SUBSYS_0A611028&#38;REV_01&#92;3&#38;11583659&#38;1&#38;10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3050 Ti Laptop GPU" description="NVIDIA GeForce RTX 3050 Ti Laptop GPU" driverDate="20240411000000.000000-000" driverVersion="31.0.15.5222" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_25A0&#38;SUBSYS_0A611028&#38;REV_A1&#92;4&#38;7553D7&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FFAEC1353AC">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFAEC1353AC" symbolname="RaiseException"/>
<stackStatement index="1" address="0x00007FFAB91C27B3" symbolname="_NLG_Return2"/>
<stackStatement index="2" address="0x00007FFAEEB33C56" symbolname="RtlCaptureContext2"/>
<stackStatement index="3" address="0x00007FF6C7405C4C" symbolname="GetAppInstance"/>
<stackStatement index="4" address="0x00007FFA70AD3BE4" symbolname="unknown"/>
<stackStatement index="5" address="0x00007FF6C7158EE2" symbolname="AgViewWin32Window::`default constructor closure&#39;"/>
<stackStatement index="6" address="0x00007FFAED1E257D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="7" address="0x00007FFAEEAEAA48" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000005B140FE0D0"/>
<register name="RCX" value="0x000001F57A846D00"/>
<register name="RDX" value="0x00007FFAEEA9361F"/>
<register name="RSI" value="0x0000005B140FEED0"/>
<register name="RDI" value="0x0000005B140FD450"/>
<register name="RSP" value="0x0000005B140FC5C0"/>
<register name="RBP" value="0x0000005B140FCCA0"/>
<register name="RIP" value="0x00007FFAEC1353AC"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
<binaryImage start="0x00007FF6C7060000" end="0x00007FF6C7FEC000" path="adobe\lightroom.exe"/>
<binaryImage start="0x00007FFAEEA90000" end="0x00007FFAEECA6000" path="ntdll.dll"/>
<binaryImage start="0x00007FFAED1D0000" end="0x00007FFAED294000" path="kernel32.dll"/>
<binaryImage start="0x00007FFAEC0D0000" end="0x00007FFAEC477000" path="KERNELBASE.dll"/>
<binaryImage start="0x00007FFAEE630000" end="0x00007FFAEE9B8000" path="combase.dll"/>
<binaryImage start="0x00007FFAEC480000" end="0x00007FFAEC591000" path="ucrtbase.dll"/>
<binaryImage start="0x00007FFAECDF0000" end="0x00007FFAECF05000" path="rpcrt4.dll"/>
<binaryImage start="0x00007FFAEC5A0000" end="0x00007FFAEC707000" path="crypt32.dll"/>
<binaryImage start="0x00007FFAE2CD0000" end="0x00007FFAE2E06000" path="winhttp.dll"/>
<binaryImage start="0x00007FFAEC0A0000" end="0x00007FFAEC0C8000" path="bcrypt.dll"/>
<binaryImage start="0x00007FFAEE480000" end="0x00007FFAEE528000" path="sechost.dll"/>
<binaryImage start="0x00007FFAED2A0000" end="0x00007FFAED377000" path="oleaut32.dll"/>
<binaryImage start="0x00007FFAEBF90000" end="0x00007FFAEC02A000" path="msvcp_win.dll"/>
<binaryImage start="0x00007FFAEC870000" end="0x00007FFAEC8E1000" path="ws2_32.dll"/>
<binaryImage start="0x00007FFAEC030000" end="0x00007FFAEC09B000" path="wintrust.dll"/>
<binaryImage start="0x00007FFAECB90000" end="0x00007FFAECC37000" path="msvcrt.dll"/>
<binaryImage start="0x00007FFAEDE50000" end="0x00007FFAEDFFE000" path="user32.dll"/>
<binaryImage start="0x00007FFAEC710000" end="0x00007FFAEC736000" path="win32u.dll"/>
<binaryImage start="0x00007FFAECB60000" end="0x00007FFAECB89000" path="gdi32.dll"/>
<binaryImage start="0x00007FFAEBE70000" end="0x00007FFAEBF89000" path="gdi32full.dll"/>
<binaryImage start="0x00007FFAEDC30000" end="0x00007FFAEDCE2000" path="advapi32.dll"/>
<binaryImage start="0x00007FFAEA8E0000" end="0x00007FFAEA90D000" path="IPHLPAPI.DLL"/>
<binaryImage start="0x00007FFAED3D0000" end="0x00007FFAEDC2C000" path="shell32.dll"/>
<binaryImage start="0x00007FFAEB120000" end="0x00007FFAEB16C000" path="sspicli.dll"/>
<binaryImage start="0x00007FFAEDCF0000" end="0x00007FFAEDD4E000" path="shlwapi.dll"/>
<binaryImage start="0x00007FFAECC40000" end="0x00007FFAECDE5000" path="ole32.dll"/>
<binaryImage start="0x00007FFAEAED0000" end="0x00007FFAEAF04000" path="ntmarta.dll"/>
<binaryImage start="0x00007FFAE8EC0000" end="0x00007FFAE8EEB000" path="dwmapi.dll"/>
<binaryImage start="0x00007FFAB84B0000" end="0x00007FFAB8635000" path="adobe\CRClient.dll"/>
<binaryImage start="0x00007FFAAF100000" end="0x00007FFAAF246000" path="adobe\substrate.dll"/>
<binaryImage start="0x00007FFA7E7D0000" end="0x00007FFA7EC11000" path="adobe\Headlights.dll"/>
<binaryImage start="0x00007FFAD36B0000" end="0x00007FFAD375C000" path="adobe\AgKernel.dll"/>
<binaryImage start="0x00007FFA70820000" end="0x00007FFA70D8D000" path="mfc140u.dll"/>
<binaryImage start="0x00007FFAED010000" end="0x00007FFAED041000" path="imm32.dll"/>
<binaryImage start="0x00007FFACFD00000" end="0x00007FFACFF93000" path="comctl32.dll"/>
<binaryImage start="0x00007FFAB0D60000" end="0x00007FFAB0DED000" path="msvcp140.dll"/>
<binaryImage start="0x00007FFAAD060000" end="0x00007FFAAD190000" path="adobe\branch_io_toolkit.dll"/>
<binaryImage start="0x00007FFAC8440000" end="0x00007FFAC8934000" path="wininet.dll"/>
<binaryImage start="0x00007FFAB91C0000" end="0x00007FFAB91CC000" path="VCRUNTIME140_1.dll"/>
<binaryImage start="0x00007FFAB0D40000" end="0x00007FFAB0D5D000" path="VCRUNTIME140.dll"/>
<binaryImage start="0x00007FFA6EF60000" end="0x00007FFA6F520000" path="adobe\ui.dll"/>
<binaryImage start="0x00007FFAE8FA0000" end="0x00007FFAE91D3000" path="dbghelp.dll"/>
<binaryImage start="0x00007FFAEA910000" end="0x00007FFAEA95E000" path="authz.dll"/>
<binaryImage start="0x00007FFADDC90000" end="0x00007FFADDC9A000" path="version.dll"/>
<binaryImage start="0x00007FFAD2CC0000" end="0x00007FFAD2D09000" path="ndfapi.dll"/>
<binaryImage start="0x00007FFAECF10000" end="0x00007FFAED009000" path="comdlg32.dll"/>
<binaryImage start="0x00007FFAEDD50000" end="0x00007FFAEDE43000" path="SHCore.dll"/>
<binaryImage start="0x00007FFAE4080000" end="0x00007FFAE4087000" path="MSVCP140_CODECVT_IDS.dll"/>
<binaryImage start="0x00007FFAC7330000" end="0x00007FFAC7520000" path="urlmon.dll"/>
<binaryImage start="0x00007FFAE8950000" end="0x00007FFAE89FB000" path="uxtheme.dll"/>
<binaryImage start="0x00007FFA96210000" end="0x00007FFA96655000" path="uiautomationcore.dll"/>
<binaryImage start="0x00007FFAE7420000" end="0x00007FFAE7A0E000" path="d2d1.dll"/>
<binaryImage start="0x00007FFACFFA0000" end="0x00007FFAD015A000" path="GdiPlus.dll"/>
<binaryImage start="0x00007FFAE7A10000" end="0x00007FFAE7C84000" path="DWrite.dll"/>
<binaryImage start="0x00007FFAE7C90000" end="0x00007FFAE7EE7000" path="d3d11.dll"/>
<binaryImage start="0x00007FFAC7020000" end="0x00007FFAC7048000" path="srvcli.dll"/>
<binaryImage start="0x00007FFAC7070000" end="0x00007FFAC732C000" path="iertutil.dll"/>
<binaryImage start="0x00007FFAEA820000" end="0x00007FFAEA82C000" path="netutils.dll"/>
<binaryImage start="0x00007FFACD6E0000" end="0x00007FFACD6FC000" path="wdi.dll"/>
<binaryImage start="0x00007FFAE8DB0000" end="0x00007FFAE8EA8000" path="dxgi.dll"/>
<binaryImage start="0x00007FFA7E4D0000" end="0x00007FFA7E7C7000" path="adobe\wichitafoundation.dll"/>
<binaryImage start="0x00007FFAEEA40000" end="0x00007FFAEEA48000" path="normaliz.dll"/>
<binaryImage start="0x00007FFAC7050000" end="0x00007FFAC706E000" path="mpr.dll"/>
<binaryImage start="0x00007FFAE4010000" end="0x00007FFAE4032000" path="adobe\zlibwapi.dll"/>
<binaryImage start="0x00007FFAB7C00000" end="0x00007FFAB7CAD000" path="adobe\libssl-1_1-x64.dll"/>
<binaryImage start="0x00007FFA7AE90000" end="0x00007FFA7B156000" path="adobe\libcrypto-1_1-x64.dll"/>
<binaryImage start="0x00007FFAEB710000" end="0x00007FFAEB722000" path="msasn1.dll"/>
<binaryImage start="0x00007FFAEC740000" end="0x00007FFAEC7B9000" path="bcryptPrimitives.dll"/>
<binaryImage start="0x00007FFAE9CD0000" end="0x00007FFAEA5C9000" path="windows.storage.dll"/>
<binaryImage start="0x00007FFAE9B90000" end="0x00007FFAE9CCE000" path="WinTypes.dll"/>
<binaryImage start="0x00007FFAEAEB0000" end="0x00007FFAEAEC8000" path="kernel.appcore.dll"/>
<binaryImage start="0x00007FFAEBA70000" end="0x00007FFAEBABE000" path="cfgmgr32.dll"/>
<binaryImage start="0x00007FFAEC7C0000" end="0x00007FFAEC870000" path="clbcatq.dll"/>
<binaryImage start="0x00007FFAE6900000" end="0x00007FFAE6A01000" path="propsys.dll"/>
<binaryImage start="0x00007FFAEBCE0000" end="0x00007FFAEBD01000" path="profapi.dll"/>
<binaryImage start="0x00007FFAED050000" end="0x00007FFAED1A3000" path="msctf.dll"/>
<binaryImage start="0x00007FFAB5D20000" end="0x00007FFAB5DC4000" path="Windows.FileExplorer.Common.dll"/>
<binaryImage start="0x00007FFAB7B10000" end="0x00007FFAB7BFB000" path="Windows.StateRepositoryPS.dll"/>
<binaryImage start="0x00007FFAE0940000" end="0x00007FFAE097D000" path="windows.staterepositoryclient.dll"/>
<binaryImage start="0x00007FFAB5AC0000" end="0x00007FFAB5AE8000" path="edputil.dll"/>
<binaryImage start="0x00007FFAB4E70000" end="0x00007FFAB4E9D000" path="cldapi.dll"/>
<binaryImage start="0x00007FFAAC880000" end="0x00007FFAAC895000" path="virtdisk.dll"/>
<binaryImage start="0x00007FFAEB660000" end="0x00007FFAEB6A8000" path="wldp.dll"/>
<binaryImage start="0x00007FFAAA8A0000" end="0x00007FFAAA93D000" path="appresolver.dll"/>
<binaryImage start="0x00007FFAEB450000" end="0x00007FFAEB478000" path="userenv.dll"/>
<binaryImage start="0x00007FFAD1660000" end="0x00007FFAD16C0000" path="Bcp47Langs.dll"/>
<binaryImage start="0x00007FFADFF30000" end="0x00007FFAE0556000" path="OneCoreUAPCommonProxyStub.dll"/>
<binaryImage start="0x00007FFAEB5B0000" end="0x00007FFAEB5CB000" path="cryptsp.dll"/>
<binaryImage start="0x00007FFAEAE10000" end="0x00007FFAEAE45000" path="rsaenh.dll"/>
<binaryImage start="0x00007FFAEB5D0000" end="0x00007FFAEB5DC000" path="CRYPTBASE.dll"/>
<binaryImage start="0x00007FFAEE9C0000" end="0x00007FFAEE9DF000" path="imagehlp.dll"/>
<binaryImage start="0x000001F564CD0000" end="0x000001F564DBF000" path="adobe\WFCore.dll"/>
<binaryImage start="0x000001F5642D0000" end="0x000001F56434D000" path="adobe\WFSQLite.dll"/>
<binaryImage start="0x000001F563F80000" end="0x000001F563F9D000" path="adobe\WFWeb.dll"/>
<binaryImage start="0x000001F564350000" end="0x000001F5646BA000" path="adobe\WFOzClient.dll"/>
<binaryImage start="0x00007FFAEB3C0000" end="0x00007FFAEB3E6000" path="gpapi.dll"/>
<binaryImage start="0x000001F563FA0000" end="0x000001F563FA5000" path="adobe\WFImaging.dll"/>
<binaryImage start="0x00007FFAE0F70000" end="0x00007FFAE0FA2000" path="cryptnet.dll"/>
<binaryImage start="0x00007FFAE91E0000" end="0x00007FFAE91ED000" path="winnsi.dll"/>
<binaryImage start="0x00007FFAEC900000" end="0x00007FFAEC909000" path="nsi.dll"/>
<binaryImage start="0x00007FFAE8850000" end="0x00007FFAE88E7000" path="apphelp.dll"/>
<binaryImage start="0x00007FFAA6BA0000" end="0x00007FFAA6BBA000" path="NetworkExplorer.dll"/>
<binaryImage start="0x00007FFAEE530000" end="0x00007FFAEE5AD000" path="coml2.dll"/>
<binaryImage start="0x00007FFAE7270000" end="0x00007FFAE7420000" path="windowscodecs.dll"/>
<binaryImage start="0x00007FFAE9220000" end="0x00007FFAE9259000" path="DXCore.dll"/>
<binaryImage start="0x00007FFAE3C30000" end="0x00007FFAE3C7A000" path="directxdatabasehelper.dll"/>
<binaryImage start="0x00007FFAB7CB0000" end="0x00007FFAB7D6E000" path="nvldumdx.dll"/>
<binaryImage start="0x00007FFADDAE0000" end="0x00007FFADDC38000" path="drvstore.dll"/>
<binaryImage start="0x00007FFAEBAE0000" end="0x00007FFAEBB0C000" path="devobj.dll"/>
<binaryImage start="0x00007FFA6BD50000" end="0x00007FFA6DF6E000" path="nvgpucomp64.dll"/>
<binaryImage start="0x00007FFAD44E0000" end="0x00007FFAD4838000" path="NvMessageBus.dll"/>
<binaryImage start="0x00007FFA0EBD0000" end="0x00007FFA12CB3000" path="nvwgf2umx.dll"/>
<binaryImage start="0x00007FFAE92F0000" end="0x00007FFAE9324000" path="winmm.dll"/>
<binaryImage start="0x00007FFAEAC20000" end="0x00007FFAEAC6D000" path="powrprof.dll"/>
<binaryImage start="0x00007FFAEAC00000" end="0x00007FFAEAC13000" path="umpdc.dll"/>
<binaryImage start="0x00007FFAE0C00000" end="0x00007FFAE0C10000" path="wbemprox.dll"/>
<binaryImage start="0x00007FFADC650000" end="0x00007FFADC6D0000" path="wbemcomn.dll"/>
<binaryImage start="0x00007FFAD4CB0000" end="0x00007FFAD4CC4000" path="wbemsvc.dll"/>
<binaryImage start="0x00007FFAD4D10000" end="0x00007FFAD4E08000" path="fastprox.dll"/>
<binaryImage start="0x00007FFAD3ED0000" end="0x00007FFAD3EED000" path="amsi.dll"/>
<binaryImage start="0x00007FFAD3CB0000" end="0x00007FFAD3D31000" path="MpOAV.dll"/>
<binaryImage start="0x00007FFAEBB10000" end="0x00007FFAEBB1A000" path="dpapi.dll"/>
<binaryImage start="0x00007FFAAF7A0000" end="0x00007FFAAF839000" path="duser.dll"/>
<binaryImage start="0x00007FFAB7FC0000" end="0x00007FFAB7FCE000" path="atlthunk.dll"/>
<binaryImage start="0x00007FFAA96F0000" end="0x00007FFAA97A0000" path="TextShaping.dll"/>
<binaryImage start="0x00007FFAD3D80000" end="0x00007FFAD3ECA000" path="textinputframework.dll"/>
<binaryImage start="0x00007FFAE8560000" end="0x00007FFAE8694000" path="CoreMessaging.dll"/>
<binaryImage start="0x00007FFAE3360000" end="0x00007FFAE36CC000" path="CoreUIComponents.dll"/>
<binaryImage start="0x00007FFAC53E0000" end="0x00007FFAC5401000" path="Windows.Shell.ServiceHostBuilder.dll"/>
<binaryImage start="0x00007FFAE0980000" end="0x00007FFAE0AB5000" path="Windows.System.Launcher.dll"/>
<binaryImage start="0x00007FFAE6C20000" end="0x00007FFAE6CB3000" path="msvcp110_win.dll"/>
<binaryImage start="0x00007FFAE0EB0000" end="0x00007FFAE0ECA000" path="windows.staterepositorycore.dll"/>
<binaryImage start="0x00007FFA2B3E0000" end="0x00007FFA2BBB1000" path="ieframe.dll"/>
<binaryImage start="0x00007FFAEAC90000" end="0x00007FFAEAC9C000" path="secur32.dll"/>
<binaryImage start="0x00007FFA89DE0000" end="0x00007FFA89E22000" path="mlang.dll"/>
<binaryImage start="0x00007FFAA35F0000" end="0x00007FFAA3606000" path="pcacli.dll"/>
<binaryImage start="0x00007FFADC8C0000" end="0x00007FFADC8C9000" path="sfc_os.dll"/>
<binaryImage start="0x00007FFAEBB20000" end="0x00007FFAEBC13000" path="ServicingCommon.dll"/>
<binaryImage start="0x00007FFAEE000000" end="0x00007FFAEE474000" path="setupapi.dll"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

 

TOPICS
Windows

Views

192

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , May 12, 2024 May 12, 2024

Issue fixed as of 12 May 2024 - I can now open Lightroom without issue.

Votes

Translate

Translate
Community Beginner ,
May 12, 2024 May 12, 2024

Copy link to clipboard

Copied

LATEST

Issue fixed as of 12 May 2024 - I can now open Lightroom without issue.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines